This profile has been claimed by the business owner or representative.
Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Not worth price Wasn't able to check in until after 6:00 pm..toilet seat was broken..let them know never got fixed ..didn't know they don't clean your room and give you fresh towels unless you have been there longer then 7 days ..room number on hotel doors were very small couldn't read them ..they didn't even ask us for our plate number on car to know we belong there to park ..the only plus is they were pretty close to the beach and Old Town
Don't bother! I booked a 2-queen room and got one king. The AC didn't work, the trash was not emptied, the television had static on all channels, some of the electrical wiring was visible, a large window curtain was used in place of a closet door, there was mildew in the shower and there were many areas of the room where the paint had chipped off. This was the most poorly maintained hotel I've been at. I checked out after 30 minutes. During that time, I visited the front desk 3 times and the poor, young front desk clerk was ... read more
Business response:
Thank you for taking the time to provide your feedback about our hotel. I am sorry to hear that your stay was not well with us. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our hotel. We hope you will give us a chance to make a better impression the next time you are in the area.
Do not stay at this hotel First we were assigned to smoking room. I let reception know I did not request smoking room. Reception states nothing we can do about the room. I had no other choice but to take the room...due to we had appointment schedule. Room stunk! Dirty room ! Hair in bath tub... housekeeping cart blocking stair case to get to room...housekeeper gives me a dirty look cause I'm trying to get around the housekeeping cart..she still refuses to move cart until 15 minutes later... I had no time to complain.... I wi... read more
I hated that it worst hotel stay in a long time. The room was dirty and when I alerted the staff nothing was done to fix it. I plan to never return.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you did not enjoy you stay with us this time. We will take action to make sure our staff is properly trained to address cleanliness and guest concerns. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Over rating If anyone looking for room with breakfast, just go to "Motel x " No continental breakfast, just snack Room and trash cleand once per week ?
Never staying at this hotel again!! My reservation said non-smoking room. The heavy smoke odor smacked me in the face. They could not switch rooms, even though I have asthma. The kitchenette had no supplies,they were out of supplies. Suspicious looking people were coming in and out at the end of the hall. This was a motel with shady characters, not a business hotel as advertised. There was no coffee maker, room mirror had a corner chewed off, The kitchen counter with knife marks, the shower was leaking, we had to walk wet to... read more
stunk, crack head's live there. I can't believe you have this weekly crack motel on your list for visitors. so glad I had no children with me. worst everything. you owe me BIG time. No pool, no towels, no wash cloths, no coffee pot. no lobby restroom, no early check in. No Manager on duty. Scary as hell. No Non-Smoking rooms. No elevator for handicap to second floor. Stunk real bad. like licking an ashtray. CHARGED WAY TOO MUCH MONEY FOR IT. People live there
Business response:
Thank you for the feedback about your stay at our hotel. The experience you described regarding the hotel is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have shared this feedback with our staff to ensure your experience is not repeated. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
The air conditioning unit was file with dust and mold. It gave the room a very moldy smell. I had to keep the door open just to breathe fresh air and relieve my scratchy eyes and throat from the moldy dust coming from the unit.
Business response:
Thank you for your review. I apologize for the cleanliness issues you experienced. Moving forward, I will review our cleaning and room inspection procedures with our staff to ensure your experience is not repeated. We hope that you will give us the opportunity to provide you with a better stay.
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,906 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is open now. It will close tomorrow at 12:00 a.m.