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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Horrible experience !!! i booked this hotel well in advance. When i reached there at reception, they handover room key, Room was not cleaned. We ask for another room and they are not having another room for us and they ask to book another hotel near by. this is complete disaster for me and my family.
Business response:
Prashant, thank you for your comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. We have alerted the Front Desk Manager and shared your concerns so this does not happen again. We hope you will give us another chance to demonstrate the excellent service we always strive to provide. Sincerely, General Manager
Ehh! Room had no windows that can be opened; wasn't cleaned thoroughly from the last occupant. Noisy occupants that we complained about didn't get taken care of...went all through the early morning.
Business response:
I apologize for the noise and service issues you experienced during your stay. We will step up our efforts to make sure we are more responsive going forward. We encourage you to try us again and are confident you will enjoy a better stay. Sincerely, General Manager
Doomed From The Start We were doomed from the start *Reservation was for 3pm, we got here at 6pm & our room wasn't ready, *we were given a smoking room when we requested a non smoking room *we got in our room & the rug was still wet from the deep cleaning *I picked up the phone to call the front desk & the phone didn't even work, I had to call from my cell phone *then the trash can was still full from the previous guest, so there was fruit flies flying around *when we showered the tub leaked and the floor got completely wet,... read more
Business response:
Thank you for choosing to stay with us on your trip to the area. We're extremely sorry you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely... read more
Disgusting Place All Around This place was one problem after another. At check in we were told since we had booked an entire week we would receive ONE complimentary housekeeping?!As soon as we entered the room our shoes were sticking to the carpet and linoleum. The fridge had big dents and rust all over the door. Bathroom sink was clogged with mold, black mold found on ceiling, wall and in toilet. Other guests warned us NOT to drink the water. Fruit flies often with no fruit in the room, including plastered to the range ligh... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Worse than most other Extended Stay Room was way smaller than other Extended Stay hotels i have stayed in. Huge resource crunch in housekeeping. Everyday they would postpone scheduled housekeeping as there were not enough resources. I booked stay for 8 days through expedia but on the 7th day we were asked to check-out. On providing the expedia confirmation only, they agreed. Nothing on the hotel staff, but they gotta hire more people to run a hospitality business.
Business response:
First and foremost, I would like to offer you my sincere apologies for the inconveniences that you experienced during your stay with us. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, General Manager
Replace carpet. The dirtiest, stinkiest carpet I've ever been on!
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated going forward. Please give us another chance to serve you with the hospitality you deserve. Sin... read more
Business response:
Vijay, thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
Business response:
On behalf of our entire team, please accept our apologies for not living up to your expectations. We make every effort to be perfect, but sometimes we fall short. We are taking appropriate steps to ensure our future guests have a better experience. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
Go someplace else. Do not stat here! There is another on only a few miles away.
Business response:
Thank you for your constructive comments. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide comfortable facilities to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,049 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.