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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Poor management I never thought someone could rent out a room in this condition. Called for non smoking room but only had smoking room when checked in. Moved to another room that wasn't as bad but still thought I was in an old casino with no ventilation, it stunk.they did say they could move me the next day to a nonsmoking. Next day after long day in meetings checked into new room and no smoke smell.. This time it had a smell of cheese puffs or for the more graphic it had the odor of dirty feet! For $150. A night you would t... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I am using your comments as a training tool to coach our staff to ensure you experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Stayed one night but could not make it another. Toilet did not flush, the sink backed up, and the hair dryer did not work. We left early and just ate the cost of the second night.
Business response:
Thank you for your recent review of your stay. I am sorry to hear about the maintenance issues you experienced. Please accept my apology. Your comments were reviewed by the staff, and we will have our maintenance engineer inspect all rooms to make sure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Room was stinking badly, and didn't have an option to switch the room. There was no cleanliness including the bathroom. We didn't like it at all.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your stay did not meet your expectations and we apologize for any issue you had during your stay with us . We continually work to improve our hotel, so I really appreciate you letting us know how your stay was with us. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
Quality of service It was during the SD state graduation and could not sleep all night of Saturday because the next room to me was making so much noise that I have to stay awake by watching TV all night.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that about the noise issues you experienced. In response to your feedback, I am coaching our staff on how best to handle noise issues moving forward. I appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Horrible Filthy Mess There was so much mold in the shower, I had to clean it before I could bring myself to take a shower in it. The hallways were filthy. When we arrived, around noon, there was uncollected trash and dirty dishes in the hallway. It was an outside breezeway with cement flooring that had not been cleaned in ages. You could see where people had spilled things and it had not been cleaned up. Filth was accumulated.
Gave another guest my key - stole my laptop Never go here. The front desk "accidentally" issued a key to my room to another guest and that person stole my laptop. Staff was very uncooperative. Horrible, horrible experience.
Not all that was promised Our reservation was for 2 queen beds, they only have full beds. We were sent to 4 different rooms and were told to "try these they should be queen beds,we finally just gave up. Just because you put a queen box spring with a full mattress on it does not make it a queen bed! The free breakfast was a muffin with the option of instant oatmeal and coffee, it left us disappointed, especially since we're traveing with kids. There was mold in the shower, and when we asked for towels, since they only gave us... read more
money wasted Our rooms were not cleaned for our entire stay. The bathroom had rust and the rooms were not well kept. For the area, the hotel was horrible
Business response:
Thank you for your recent review of your stay. I sincerely apologize that our housekeeping services were not explained upon check-in and that your room did not meet our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will be coaching our front desk staff to make sure our hotel policies and amenities are clearly communicated upon guest arrivals. We continually work... read more
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,906 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is open now. It will close tomorrow at 12:00 a.m.