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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Over rating If anyone looking for room with breakfast, just go to "Motel x " No continental breakfast, just snack Room and trash cleand once per week ?
Never staying at this hotel again!! My reservation said non-smoking room. The heavy smoke odor smacked me in the face. They could not switch rooms, even though I have asthma. The kitchenette had no supplies,they were out of supplies. Suspicious looking people were coming in and out at the end of the hall. This was a motel with shady characters, not a business hotel as advertised. There was no coffee maker, room mirror had a corner chewed off, The kitchen counter with knife marks, the shower was leaking, we had to walk wet to... read more
stunk, crack head's live there. I can't believe you have this weekly crack motel on your list for visitors. so glad I had no children with me. worst everything. you owe me BIG time. No pool, no towels, no wash cloths, no coffee pot. no lobby restroom, no early check in. No Manager on duty. Scary as hell. No Non-Smoking rooms. No elevator for handicap to second floor. Stunk real bad. like licking an ashtray. CHARGED WAY TOO MUCH MONEY FOR IT. People live there
Business response:
Thank you for the feedback about your stay at our hotel. The experience you described regarding the hotel is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have shared this feedback with our staff to ensure your experience is not repeated. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
The air conditioning unit was file with dust and mold. It gave the room a very moldy smell. I had to keep the door open just to breathe fresh air and relieve my scratchy eyes and throat from the moldy dust coming from the unit.
Business response:
Thank you for your review. I apologize for the cleanliness issues you experienced. Moving forward, I will review our cleaning and room inspection procedures with our staff to ensure your experience is not repeated. We hope that you will give us the opportunity to provide you with a better stay.
Dirty hotel It offered breakfast and it only has cofe, and cockiees.
Business response:
Thank you for your review. I apologize for the cleanliness issues you experienced and that our breakfast was not to your satisfaction. Moving forward, I will review our room inspection procedures with our staff and make sure we are clearly communicating our amenities during guest arrivals.
terrible experience The original color of towels was white, however all of my towels were greyish blacking tint- that dirty that bleach could not get it out. There was foreign hair on towels and sheets, the mattress was so old that when I moved I though I would fall right thru it. The carpet was covered with pet or human urine. Anytime I called the front desk no one picked up. I was miserable, the worst experience of my life.
Business response:
Thank you for your review. I sincerely apologize for the room conditions you experienced. Your comments were reviewed by the staff, and we are looking into the condition of our rooms and linens to ensure your experience is not repeated. Thank you for sharing your experience with us.
Thumbs down Having stayed in various extended stay America's previously, I recommended this hotel to my family for vacation and was very disappointed. To my surprise, housekeeping was not included and would cost an additional $10/day (this was not mentioned anywhere in the packaged deal). In addition, all the kitchen and silverware were not in the room and must be requested. The towels needed to be brought to the front desk for exchange of new towels. The toilet clogged up a few times and bath tubs had mold. Also, there was ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel t... read more
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,049 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.