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Extended Stay America - San Diego - Fashion Valley

3.0
  • Hotels
  • San Diego, CA

About this business

HospitalityHotels

Location details

7444 Mission Valley Rd., San Diego, CA, 92108, United States

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WeekdayScheduleStatus
MonClosed
TueClosed
WedClosed
ThuClosed
FriClosed
SatClosed
Sun12:00 a.m. to Midnight
3.01,906 reviews
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Kimberley's profile image
Kimberley 
10 years ago

Never Again The room was dirty, the air conditioner didn't work and long term residents left old trash outside of their rooms. This made the area around the door to my room smell like moldy food! Disgusting! 

Business response:

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the cleanliness of the room prevented you from having a home away from home experience . To ensure that a situation like yours doesn't happen again, my team is committed to ensuring that the cleanliness throughout the hotel is maintained consistently. I am grateful for the feedback you provided so we are able to continually improve our hotel. We do hope you will choose to st... read more

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michael 
10 years ago

Cheated Nosie not picked up Room felt likened house keeper and management skimped on everything 

Anonymous's profile image
Anonymous 
10 years ago

awful 1 word awful. Gave me a room that hadn't been touched by housekeeping since the previous guest left. The next room they gave me was made up, but there were stains on all of the furniture. Felt poorly managed 

Business response:

I appreciate you bringing your experience to our attention. The situation you described regarding the cleanliness issues you experienced is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have taken what you said very seriously to ensure your experience is not repeated. To maintain our company’s high standards, I will be making sure each room is clean before guests check-in. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It... read more

Anonymous's profile image
Anonymous 
10 years ago
toni's profile image
toni 
10 years ago

Not even for overnight Booked 2 rooms, both dirty, smelled old socks/gym bag, found some "hair" on sheets.. luckily target is closeby, got linens, pillows and towels. Staff receptionists were very courteous and professionals. 

Anonymous's profile image
Anonymous 
10 years ago

Experience was not as I had hoped. I do not intend to stay here again. 

Business response:

Thank you for your recent review of your stay. I am so disappointed that your stay was not well. Please accept my apology. We continually work to improve our hotel, so I really appreciate you taking the time to fill out this survey. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future. 

Anandakumar's profile image
Anandakumar 
10 years ago

Poor service. The bed sheets were dirty and we called the reception, And asked for a change. No response. My wife walked to the reception in person and again requested for changing the bedsheets. The lady at the reception promised that ithey will be done. After that we headed out a d came Home late night. The bedsheets were still not changed. I had to call the reception and yell at them to get it done. 

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John 
10 years ago

Like sleeping out on a park bench with no blanket. Bed was hard like concrete. No blankets Just coffee in the morning. No ice available, only ice trays you had to check out at front desk to make your own. Also when we checked in, a cop walked in and told Skai " did you know there is a man lottering out front? Where is your security guard?." Not a good sign. Had we not been exhausted we would have left I would like my money back!! 

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Shanesgirl 
10 years ago

Not such a good deal I booked this room and I'm highly disappointed. The first room they checked us into was not cleaned. It looks like the housekeepers started to clean then just left. The second room was better at least it was clean. The beds. Oh the beds. I sat on one and almost flipped over. Both beds hard as rocks 

Frequently asked questions about Extended Stay America - San Diego - Fashion Valley

How is Extended Stay America - San Diego - Fashion Valley rated?

Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,906 reviews. 

When is Extended Stay America - San Diego - Fashion Valley open?

Extended Stay America - San Diego - Fashion Valley is open now. It will close tomorrow at 12:00 a.m.