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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Dirty hotel It offered breakfast and it only has cofe, and cockiees.
Business response:
Thank you for your review. I apologize for the cleanliness issues you experienced and that our breakfast was not to your satisfaction. Moving forward, I will review our room inspection procedures with our staff and make sure we are clearly communicating our amenities during guest arrivals.
terrible experience The original color of towels was white, however all of my towels were greyish blacking tint- that dirty that bleach could not get it out. There was foreign hair on towels and sheets, the mattress was so old that when I moved I though I would fall right thru it. The carpet was covered with pet or human urine. Anytime I called the front desk no one picked up. I was miserable, the worst experience of my life.
Business response:
Thank you for your review. I sincerely apologize for the room conditions you experienced. Your comments were reviewed by the staff, and we are looking into the condition of our rooms and linens to ensure your experience is not repeated. Thank you for sharing your experience with us.
Thumbs down Having stayed in various extended stay America's previously, I recommended this hotel to my family for vacation and was very disappointed. To my surprise, housekeeping was not included and would cost an additional $10/day (this was not mentioned anywhere in the packaged deal). In addition, all the kitchen and silverware were not in the room and must be requested. The towels needed to be brought to the front desk for exchange of new towels. The toilet clogged up a few times and bath tubs had mold. Also, there was ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel t... read more
The room smelt very bad and could have been cleaned a little better. Took forever to find the trash can
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Worst hotel we stayed in last 15 yrs. This hotel is really a bad one. We chose to stay here as there was nothing else available in the area with kitchen. They took the money upon booking but did not provide any kitchen utensils until the 2nd day evening. There was no shower curtain in the restroom shower area. Upon calling front office, they acknowledged but never showed up to put one. I had to chase the room service person to get one and put one. For obvious reason when you take bath with on shower curtain, there was water ... read more
Business response:
The staff and I read your comments about your stay with us. The situation you described is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I am coaching our staff to ensure guest requests are responded to in a timely manner and that rooms are thoroughly cleaned and inspected prior to guest arrivals. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
room not ready arrived at 4:30 for a wedding. Check in time is 3:00, room wasn't ready, made us wait. Asked for a room that was ready was told none in our type. Waited a half hour, room was kinda clean. No time for a shower or much just change and go.
Business response:
The staff and I read your comments about your stay with us. The situation you described regarding your room not being ready upon check-in is truly regrettable. We are very sorry for your experience. To prevent this from happening again, I will be reviewing our housekeeping schedule and front desk procedures with our staff. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience the next time you're in town.
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,906 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is open now. It will close tomorrow at 12:00 a.m.