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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Worst Extended Stay...Left Disappointed We were given a filthy room at check-in. Then were moved to a room defined as clean. The stove was still dirty with grease. Shower still had hair from personal areas on it. The room smell like rotten broccoli or asparagus. They ran out of dishes to give us so we had to make due with a skillet and lid that was too small. The front desk staff was so nice but I left knowing I'd never return. There was also full trash containers left out everywhere and containers with dishes sitting outsid... read more
Business response:
Thank you for taking the time to write a review of your stay. I appreciate your comments regarding our staff; however, please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our ho... read more
Don't bother The motel is obviously been recently repainted and redone, and looks like it was done on a budget. They only clean the rooms once a week. For the $$ spent on the room during the tourist season, I expect my room to be cleaned daily. I have tried this brand one other time, and had a similarily poor experience. Never again. I would have been better if I was camping.
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay did not meet our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To ensure that a situation like yours doesn't happen again, I will make sure we are clearly communicating our amenities during check-in. Your feedback is very important to u... read more
I had booked but they sold out of rooms even thoug Expedia tried to secure me a room at another hotel which was more than double the price but it was a one star hotel and horrendously rated. I give them an e for effort but the whole experience was horrid and took over 3 hours of me tired and waiting around to resolve. The staff at the hotel where helpful and kind but baffled about the F up
...not staying at an extended stay again.....................
Business response:
Thank you for your recent review of your stay. Please know that we are sincerely sorry that your stay was not an enjoyable one. Your comments were reviewed by the staff, and we will continue to strive to provide each guest with a comfortable stay and great customer service. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
No dishes available and not very well maintained.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you did not receive your requested dishware in a timely manner. Please accept my apologies. In response to your feedback, we will work to make sure our amenities are fully stocked for our guests as well as working to ensure our rooms meet our company’s high standards. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the fu... read more
Rooms are filthy! The room was filthy and if I could give zero stars I would. We paid $130+ a night and definitely felt that it was not worth it. I don't need fancy rooms but I need clean rooms. Our bedding and towels had hairs on them. Toilet and bathtub was gross. If rates were not so high in the area we would have found a room elsewhere.
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I will be working with our staff to ensure we are cleaning and inspecting rooms to our company’s high standards. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Gross! Came here to check out new apartment the next day with my mother. Nasty, took one look inside room and decided I would not be staying here. The room was supposed to be non-smoking, but it was clear someone broke that rule. The cleaning crew also left a big bag of trash in front of room. On top of it, there were people milling around the hotel smoking, so everywhere you went, it smelled. The girl at the check-in counter did not seem to be bothered with our complaints. Not that bad of an area, but the hotel was, for lac... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be coaching our staff to better enforce our nonsmoking policies as well as retraining our housekeeping staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you'... read more
Hotel was old and nasty in dire need of upgrades. Cabinet under sink was broken bed sheets we're dirty and room smelled musty.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet your expectations. In response to your feedback, I will be using your feedback as a training tool to coach our staff on the importance of thoroughly inspecting rooms to our company’s high standards. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience the next time you'r... read more
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,906 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is open now. It will close tomorrow at 12:00 a.m.