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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
They overbook their rooms and mislead you. I booked a stay here for my parents through Expedia at two pm for a stay that same night. When my parents went to check in at ten pm they were informed that the hotel was overbooked and there was no room for them. The hotel had notice of their reservation and there was no question that they had paid for a night here. Yet no one from the hotel thought to call and warn my parents, or even noticed that they had sold too many rooms. To make matters worse, they "offered" to set up my par... read more
Good location but not comfortable to stay The room was far away from the parking. I requested a little more convenient location to the front desk guys. I felt that he might have rooms because he said take a look and if you don't like it may be I can change. Once I looked and di not like it, he said sorry, I have no other rooms available. In other conversations also, he showed a lot of attitude, that is not acceptable from a front desk manager.
Business response:
Thank you for taking the time to write a review of our hotel. I apologize that your room was so far away from our parking. As well, I am sorry that our staff did not attend to your needs in a professional manner. I will be meeting with our staff to ensure your experience is not repeated. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Not worth the money I looked at three rooms before finding one that was acceptable. The first was stuffy and the bathroom was not clean. I turned down the sheets an discovered what looked like bed bugs. I only started in the third room I looked at as it was midnight. I really didn't sleep as other guests were noisy. The set up is nice but cleanliness was lacking. Staff at front desk was nice
It is what it is Looked for an inexpensive hotel in the Mission Valley area. This property fit the price parameters but was not up to standards of other Extended Stay properties i have stayed at in the past. Pretty beat up and quite dirty inside and out.
Business response:
Chris - Thank you for taking the time to write a review of our hotel. I apologize that you were not pleased with the cleanliness and overall condition of your room. I will be meeting with our staff to ensure your experience is not repeated. Thank you again for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Worst bedding Horrible mattress and bedding. Poor towel and all amenities are the worst. I regret booking at this hotel. I will not book through expedia again.
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize for your experience with us. In response to your feedback, I will meet with the staff to review our guest protocol so that this issue does not affect our future guests. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the future.
Worst Extended stay i have ever lived in When you go with the Brand name Extended Stay or Residence in, you expect certain basic services and Quality that was absent form this hotel. the look, feel, services ( free breakfast was a joke - just granola bar and bitter coffee) . the Kitchen utensils were unclean and bed was horrible to sleep on. the room looked like a cheap motel.
Business response:
Thank you for taking the time to write a review of your stay. The unclean utensils in your room, the uncomfortable bed, and the lack of quality customer service you experienced are truly regrettable. I apologize for your experience. I will be meeting with our staff to review your comments and we will take the necessary actions to ensure your experience is not repeated. Thank you again for providing us with your comments. We hope that you will give us the opportunity to provide you with a better stay the next time you’re in t... read more
Feels more like a old motel The room are in desperate need of repair. Door does not close properly and has a security alarm attached. The rooms are next to the parking and at ground level, which means lot of disturbance at night and not much safety when your door is less than 10 ft away from parking.
Business response:
Jack – I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that the condition of your room did not meet your expectations. I will meet with our maintenance staff to ensure that these problems are addressed. As well, I apologize for the noise disturbances you experienced during your stay. Your feedback will be very helpful as we continue to work toward improving our guest experience. We would love to have another chance to provide you with a better experience at our hotel the n... read more
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,906 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.