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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Horrible Filthy Mess There was so much mold in the shower, I had to clean it before I could bring myself to take a shower in it. The hallways were filthy. When we arrived, around noon, there was uncollected trash and dirty dishes in the hallway. It was an outside breezeway with cement flooring that had not been cleaned in ages. You could see where people had spilled things and it had not been cleaned up. Filth was accumulated.
Gave another guest my key - stole my laptop Never go here. The front desk "accidentally" issued a key to my room to another guest and that person stole my laptop. Staff was very uncooperative. Horrible, horrible experience.
Not all that was promised Our reservation was for 2 queen beds, they only have full beds. We were sent to 4 different rooms and were told to "try these they should be queen beds,we finally just gave up. Just because you put a queen box spring with a full mattress on it does not make it a queen bed! The free breakfast was a muffin with the option of instant oatmeal and coffee, it left us disappointed, especially since we're traveing with kids. There was mold in the shower, and when we asked for towels, since they only gave us... read more
money wasted Our rooms were not cleaned for our entire stay. The bathroom had rust and the rooms were not well kept. For the area, the hotel was horrible
Business response:
Thank you for your recent review of your stay. I sincerely apologize that our housekeeping services were not explained upon check-in and that your room did not meet our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will be coaching our front desk staff to make sure our hotel policies and amenities are clearly communicated upon guest arrivals. We continually work... read more
Never Again The room was dirty, the air conditioner didn't work and long term residents left old trash outside of their rooms. This made the area around the door to my room smell like moldy food! Disgusting!
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the cleanliness of the room prevented you from having a home away from home experience . To ensure that a situation like yours doesn't happen again, my team is committed to ensuring that the cleanliness throughout the hotel is maintained consistently. I am grateful for the feedback you provided so we are able to continually improve our hotel. We do hope you will choose to st... read more
Cheated Nosie not picked up Room felt likened house keeper and management skimped on everything
awful 1 word awful. Gave me a room that hadn't been touched by housekeeping since the previous guest left. The next room they gave me was made up, but there were stains on all of the furniture. Felt poorly managed
Business response:
I appreciate you bringing your experience to our attention. The situation you described regarding the cleanliness issues you experienced is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have taken what you said very seriously to ensure your experience is not repeated. To maintain our company’s high standards, I will be making sure each room is clean before guests check-in. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It... read more
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,049 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.