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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
No dishes available and not very well maintained.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you did not receive your requested dishware in a timely manner. Please accept my apologies. In response to your feedback, we will work to make sure our amenities are fully stocked for our guests as well as working to ensure our rooms meet our company’s high standards. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the fu... read more
Rooms are filthy! The room was filthy and if I could give zero stars I would. We paid $130+ a night and definitely felt that it was not worth it. I don't need fancy rooms but I need clean rooms. Our bedding and towels had hairs on them. Toilet and bathtub was gross. If rates were not so high in the area we would have found a room elsewhere.
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I will be working with our staff to ensure we are cleaning and inspecting rooms to our company’s high standards. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Gross! Came here to check out new apartment the next day with my mother. Nasty, took one look inside room and decided I would not be staying here. The room was supposed to be non-smoking, but it was clear someone broke that rule. The cleaning crew also left a big bag of trash in front of room. On top of it, there were people milling around the hotel smoking, so everywhere you went, it smelled. The girl at the check-in counter did not seem to be bothered with our complaints. Not that bad of an area, but the hotel was, for lac... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be coaching our staff to better enforce our nonsmoking policies as well as retraining our housekeeping staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you'... read more
Hotel was old and nasty in dire need of upgrades. Cabinet under sink was broken bed sheets we're dirty and room smelled musty.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet your expectations. In response to your feedback, I will be using your feedback as a training tool to coach our staff on the importance of thoroughly inspecting rooms to our company’s high standards. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience the next time you'r... read more
Poor management I never thought someone could rent out a room in this condition. Called for non smoking room but only had smoking room when checked in. Moved to another room that wasn't as bad but still thought I was in an old casino with no ventilation, it stunk.they did say they could move me the next day to a nonsmoking. Next day after long day in meetings checked into new room and no smoke smell.. This time it had a smell of cheese puffs or for the more graphic it had the odor of dirty feet! For $150. A night you would t... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I am using your comments as a training tool to coach our staff to ensure you experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Stayed one night but could not make it another. Toilet did not flush, the sink backed up, and the hair dryer did not work. We left early and just ate the cost of the second night.
Business response:
Thank you for your recent review of your stay. I am sorry to hear about the maintenance issues you experienced. Please accept my apology. Your comments were reviewed by the staff, and we will have our maintenance engineer inspect all rooms to make sure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Room was stinking badly, and didn't have an option to switch the room. There was no cleanliness including the bathroom. We didn't like it at all.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your stay did not meet your expectations and we apologize for any issue you had during your stay with us . We continually work to improve our hotel, so I really appreciate you letting us know how your stay was with us. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
Quality of service It was during the SD state graduation and could not sleep all night of Saturday because the next room to me was making so much noise that I have to stay awake by watching TV all night.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that about the noise issues you experienced. In response to your feedback, I am coaching our staff on how best to handle noise issues moving forward. I appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,049 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.