This profile has been claimed by the business owner or representative.
Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
false advertisement My daughter and I took a mini trip to San Diego after reading and going thru the hotels I settled for extended america price and amenities were a plus .... When we got there I was sorely disappointed 1 the night manager was very rude told me there would be no housecleaning for the duration of our stay two days and if I needed towels to come up front desk and get them 2 I reserved a non smoking room and got a smoking room with absolutely NO towels.. The room stank heavily of CIG smoke. It was clean only go... read more
Stay away We didnt even stay the night. We checked in and checked right out. The bed wasnt made...towels were dirty with hair on it... Human body hair in tub...Used hand bar soap. The room smelled like something died there. I have stayed at a hotel for less than $100 and was very pleased.... This place was horrible. I would not recommend this place to anyone.
Business response:
I appreciate you bringing your experience to our attention. The situation you described regarding cleanliness issues in your room is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, I will work diligently with my housekeeping staff to ensure that our rooms are being cleaned to standard before guests are checked in. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide yo... read more
Keep looking There was only one person at the desk when I exhaustedly arrived. Waited about 15 minutes before I was helped. (altho he was very courteous and apologetic). He was unable to help me with restaurant locations and since I had no car the area felt too creepy to walk alone in the dark in. There are no close restaurants. Rooms were clean and altho they are kitchettes there were no utensils/plates/etc in any of the cabinets. The room did not even have a trashcan in it! The towel felt like sandpaper. From talking to pe... read more
Business response:
The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our staff did not inform you that we have dishes available upon request. As well, I apologize that our staff was not able to assist you in finding nearby restaurant options. I will be meeting with our staff to ensure these issues do not continue in the future. Thank you for bringing this to our attention. We hope that you will stay at our hotel, or any of our other brand locat... read more
Check out of this place, never again The room was so bad we checked-out a few hours later. Hair on the floor, bad smell in the room. I have stayed in Extended stay hotels for many year with good to great ratings. This hotel was the worst I have ever seen.$$$.00 for a night, better to sleep in the car.
HOTEL STAY THERE WAS URINE ON THE BOTTOM LEFT SIDE OF THE TOILET, HAIR ON THE FLOOR, IN THE SHOWER, IN THE BED, SMELLED TO MUCH LIKE SMOKE,.
What a nightmare I would never reccommend this place, this hotel will try and charge you even if you never stayed there. Reservation has no meaning here. Keep driving. My room smelled so bad I couldn't even stay here. Thank god my drive home was only 2 hrs away. Rating is a 0
Hmmmm Let remind people that this is a extended stay hotel, this means people live in the hotel for long periods of time, this means people coming and going at all hours of the night. The staff was excellent ... The rooms not so much. The carpet was awfully dirty, pillow flat, mattress lumpy and water leaked around the tub. There is no maid service and so that means taking your dirty towels to front desk for clean ones. Expedia says full kitchen... Utensils and cups is not a full kitchen. We picked this hotel for that reason... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Your comments in regards to the staff and location are much appreciated; however, I am disheartened to read of the cleanliness issues in your room. I will be discussing your comments with our housekeeping team and we will be reviewing our cleanliness standards to ensure that your experience is not repeated. As well, I do apologize that your kitchen equipment did not meet your expectations. Your feedback on this issue will be useful to us as ... read more
Overrated Bad experience all the way around. First didn't have room requested was put in two seperate rooms from one corner to next I was with my children we were sepearated. AC didnt work all night because we were not checked in properly. No remote control in room when I went to front desk to ask for one they said yes we have some but batteries might be an issue. Rooms smelled like smoke and it was non smoking section. Just bad all over.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you were not given the room type reserved and the air conditioning unit and remote did not function properly. As well, I sincerely apologize for the odor in your room. Your comments were reviewed by the staff, and we will be reviewing our booking and room inspection procedures to ensure that your experience is not repeated. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better s... read more
Not very clean and hospitable Rooms were barely clean. Access to rear facing rooms was not at all convenient. No housekeeping fir a whole week! You need to go and get clean towels ... at least twice because they never have them ready.
Business response:
We received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so we are disappointed to hear that you did not have this experience with us. To uphold our company's high standards, we will put a focus on the cleanliness of our hotel and assure we are properly stocked with towels moving forward. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a be... read more
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,906 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.