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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The pictures of the room not even close to what is on real life the room was not in good condition at all
Business response:
Dear Jose, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Disappointing stay. The place needs an update & seemed dirty. Loud man talking for hours in the late evening. The front desk staff were nice & helpful.
Business response:
Dear Ann, Thank you for staying with us and sharing your valuable feedback. We are sorry for the inconvenience you had during your stay. We have noted your concerns. We apologize that you felt our room needed updating. We are grateful for the feedback. We will share these notes with the appropriate individuals. It would be our pleasure to welcome you back soon.Sincerely,Hotel Management
We didn't like the check in .The lady Paula was difficult to deal with. We booked 2 nights separately so she said because we book with Expedia we have to come back the next day in the morning to check in again. I don't understand why it's so difficult and they just can't do it at once.
Business response:
Dear Mariola, Thank you for sharing your feedback. Please accept our sincerest apologies for the behavior you experienced from our staff member. Please allow us to review the situation to see what went wrong. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel... read more
San Diego Saturday Hell We were denied a room upon arrival and had to call a toll free number to get another room which took another hour to accomplish.
Business response:
Dear Guest, thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had on arrival. Please be assured we will take appropriate action where necessary to better serve you in the future. Thank you again for your feedback. We would love to make it up to you and hope you will consider a return visit.Sincerely,Hotel Management
Parking lot has broken down torn apart cars dogs barking all night homeless sleeping in the parking lot the room was disgusting and cabinets were rotting and falling apart door frames were rusted with holes throughout toilet seat had no bolts in it to keep in place shower didn’t drain property said they would fix but never did I wouldn’t recommend this property to anyone
Business response:
Dear Daniel, Thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Booked a King bed with additional sofa bed. paid. When arrived at hotel. They didnt have my reserved room and proceeded to give me a room qith a queen bed and a ROLL-A-BED.
Business response:
Dear Jonnathan, we regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We know apologies will not make up for the inconvenience, but we indeed are sorry. Thank you for your feedback, which is much appreciated. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,048 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.