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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
No bueno
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Our room did not have toiletries and even a shower curtain. The staff was really nice though. They went out of their way to make sure we had a room even though they overbooked the place. Paid and had our reservations a month ahead.
Business response:
Thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction but wanted to apologize for this inconvenience. We understand that every detail matters and assure you that we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Service was horrific. I’d rather sleep in my car
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are working to avoid such concerns going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Air conditioner leaked on power socket during my stay. My reservation was not correct. I reserved with Expedía and the rooms that I reserved were not available I spent over 2 hours in the front trying to get accommodations for me and my family. I was charged for my original reservation but I was uncomfortably placed in very different and smaller rooms. I was told that I would have to speak to Expedia for credits and/or a refund
Business response:
Thank you for your review. We are sorry we were unable to accommodate you in the room you booked and regret the inconvenience caused. We also apologize for any problem you had due to the HVAC unit in your room. We have asked our maintenance team to address it. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Staff was good. But the system not so much. Long wait time 45 min standing in cold just to check in. Booked online arrived after 6 hr drive from Nevada with a newborn just to be told there are no rooms. I had to drive 20 more minutes to find a room ended up in a not so nice area because I dont know my surroundings. I book again the following day after calling to confirm room arrived with room not available that i booked but the clerk made it happen again after 45 min wait. Just frustrating. She was wonderful though.
Business response:
Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
My fiancé and I were headed to San Diego for about a week, and we were bringing our kitten, so I wanted to find an extended stay hotel that would be more comfortable for our trip.
Business response:
Jennifer, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The smell :( We stayed for about 2 hrs and left it smelled like mold.
Business response:
Thank you for choosing our hotel and for writing a review of your stay. We apologize for the service and cleanliness issues you encountered during your visit. We take the cleanliness of our rooms very seriously and what you encountered is not a normal occurrence at our hotel. Your feedback has been shared with our housekeeper, and steps are being taken to ensure that this does not happen again. We hope you will give us the opportunity to prove this to you on your next visit to Sincerely, Hotel Management
Poor customer service. Was misgendered upon check in despite having my id in front of them as well as being verbally told my pronouns multiple times. Couldn’t even get a remote control sent to my room when I entered my room and noticed the controller was missing. Fee for parking despite the hotel being in a low traffic area. Would not recommend.
Business response:
Thank you for your review. We are so sorry our staff member was inattentive to your needs. We will certainly share your comments with our department managers as we continually take measures to ensure we are delivering the finest hospitality. We hope you will reconsider returning to our hotel, as we would like you to experience our hotel as you should have on this past visit. Your experience with us was not typical, and we hope to welcome you again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,906 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.