This profile has been claimed by the business owner or representative.
Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Don’t recommend Check in took almost an hour. There was only one person working the front desk. Who took forever and kept leaving. The room was outdated, wasn’t very clean and constant felt moist. No laundry service. Wasn’t guaranteed clean towels if we turned in our dirty ones. Have stayed at other extended stays and have loved them. This one, never again. Especially with having our kids with us. Very disappointed.
Business response:
Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our service-in. We will share your remarks with our team to ensure these types of concerns are not repeated. We also hope you will accept our apologies for any inconvenience this caused. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
left staff was not nice would not work with on payment then they changed mind when i tried to work with them. asst. manager was not a nice guy!!!!!!!!
Business response:
Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Will not go there again The hotel was a bit dirty. And service was pretty good at first. But my son hurt his foot pretty bad because our bed had a hook sticking out of it, which had no business being there, and when I complained to the staff they just said to be more careful... the hook was being covered by the brown skirt of the bed. That side of the led had a lamp that didn’t work, so for them to tell me that my son should be more careful was not ok.
Business response:
Briana, thank you for sharing the specifics of your stay with us. We apologize for the concerns you had with your room and be assured we will have it rectified by our maintenance team. We hope you will consider giving us a second chance and allow us the opportunity to provide you with the stellar stay you deserve. Sincerely, Hotel Management
Business response:
Thank you very much for your time to fill this out and let us know how we are doing.
Business response:
Thank you very much for your time to fill this out and let us know how we are doing.
Never agaaaain! First, the guy gave us the wrong room. When we asked if we could be switched to our room that we reserved, he said he was fully booked. What was supposed to be a Valentines weekend get away was super uncomfortable due to the small beds. I had also asked for dishes for the room and to leave a key for my boyfriend to be able to come up to the room in case i wasnt there before I got there and he did not do that either. Instead i stood there awkwardly until i asked "Soooo... can i get the dishes?" To which he sai... read more
Business response:
Jacqueline, thank you for being a guest at our hotel. We apologize for being unable to accommodate you in the suite of your choice and the service provided by one of our associates. We will utilize your comments to enhance our service levels. Counting on your kind generosity to accept our apologies, we hope you will allow us to host you again. Sincerely, Hotel Management
Pass this hotel up - keep looking I never complain but feel compelled to as this was by far the worst stay I’ve ever had; I can handle a lot as I was a GM of a hotel. The property itself is ok. Front desk staff ok. My room was another story. Location was horrible- I could hear “everything and everyone” Room backed up to the highway. Guests partied outside for hours into the night. Bed was like sleeping on the floor.....hardwood floors in fact. Linens were dirty so I chose to go buy new versus swapping out for more of the sam... read more
Business response:
Amanda, thank you for your review. We apologize for the difficulties you had in your suite. Your feedback has been discussed with our housekeeping and maintenance associates to improve our accommodations going forward. We also wish we had the opportunity to address the noise issues you encountered. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Cheap. Convenient location. Bare bones amenities. Would have liked to do a drug test on some of the shady characters in the parking lot.
Business response:
Thank you for being our guest at Extended Stay America and for taking the time to post a review. We regret we were not able to meet your expectations regarding the amenities and for the concerns that kept your stay from being perfect. On a positive note, we are glad our location worked well for you and hope you will give us a chance to welcome you back so that we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Marianne, we are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,906 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.