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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Not good sleep due to loud neighbors We got booked next to long time residents that were super loud at 4:00am in the morning did not get good rest
Business response:
Dear Guest, thank you for being our guest and for letting us know about your stay. Please accept our apology for the difficulties you encountered with our service and the noise caused by unruly guests who were also staying in our hotel. We have discussed your comments with our team and will make changes to better serve our guests. Thank you again for your feedback, and we hope you will come back to experience our hotel the way you should have during this visit.Sincerely,Hotel Management
Parking charge not listed when I booked. Cockroach in room. No staff in front desk to assist.
Business response:
Dear Johanna, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure that each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these detail and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
Doesn't look like the pictures post. Property is in bad shape and hasn't been taken care of or updated in several years. I reserved a room with 2 queen beds and ended up with a queen and a pull out couch
Business response:
Dear Jennifer, thank you for staying with us and sharing your comments online. Please accept our apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. Also, we appreciate your sincere feedback about your suite. Even though our hotel receives good ratings for our suites' cleanliness and overall condition, we understand you were hoping for something a little more modern and fresh. We have s... read more
Unhappy for the money we spent No pool, room was as far away from parking area for two 80 plus people, Breakfast consisted of a muffin and undrinkable coffee. Room had a broken lamp,crooked mirror, loose faucet, door to bathroom had a missing striker plate making hard to open door. No ice machine. All were very disappointed and would never recommend this this place.
Business response:
Dear Ron, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Their was bugs in our room .
Business response:
Dear Philip, thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,048 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.