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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
騒音被害 夜になると裏の部屋から電動のモーター音がして眠れなかった、又隣が夜の１１時頃にもかかわらず扉のチェーンを開けたまま扉の開け閉めをするのでとてもうるさく眠れなかった。 この2部屋は長期滞在者なので、非常にマナーが悪く感じた。
Business response:
Dear FUMIO, please accept our apology for the difficulties you encountered with the noise from the neighboring room. Moreover, we regret we were unaware of these concerns, as we would have been happy to speak with those guests or change your room. We are reviewing this with our team members to see how we can handle such situations better. We want to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
They have been having internet problems at the front desk for a couple of weeks and the system must have glitched because they double booked our room. We stood at the front desk for over 30 minutes while Paula (bless her heart) did her very best to make right of the situation. Eventually she found us in a room but it was someone else’s room that hasn’t shown up yet, which makes us feel bad we may have put someone out of a room :( I think if this didn’t happen, we would have given a better review but overall still a good stay... read more
Business response:
Dear Cody, thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with your reservation at check-in time. However, we are pleased Paula was able to control the situation and accommodate you. We are glad your stay was comfortable; meanwhile, we are also working to ensure such incidents do not happen again. We hope you consider giving us another chance to provide the hospitality you always expect from us. Sincerely, Hotel Management
Business response:
Dear Joseph, we never want to disappoint any of our guests, so we apologize for any concerns you had during your stay. Thank you for choosing us, and we hope you will visit again soon. Sincerely, Hotel Management
Should be under $100 VERY bare bones. No towels available, no sheets or blankets for the pullout. No hairdryer. Breakfast was lame. Dogs barking all night in adjacent room. Parking charge. No communal amenities for hanging out at all.
Business response:
Krista, thank you for your review. We are sorry that you were disappointed with the lack of in-room amenities. Feedback like yours helps us as we strive to provide complete guest satisfaction. Furthermore, we are sorry about the dog barking and the disturbance this caused. Please know our front desk is always available to make your stay as comfortable as possible. Meanwhile, your concern regarding the breakfast has been noted and shared accordingly. We are grateful for your patience, and we hope to have another chance to pro... read more
Never again This place is terrible. Beds are uncomfortable. Hair in the bathroom sink. Shower curtain doesn’t reach the ground, so the bathroom floods when someone showers. Towel rack fell off the wall when I hung a towel on it. I chose a place with a ‘kitchen’ so I could feed the kids. But! The front desk didn’t even have 4 plates to give us. All out. The ‘kitchen’ is a two burner stove with no counter space, squeezed into a tiny hotel room. There are ‘no smoking within 25ft of the building’ signs up everywhere, but all oth... read more
Business response:
Thank you for being our guest. We want to sincerely apologize for the issues you experienced during your stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience, and we ensure taking appropriate measures to address these problems and prevent future occurrences. Please be assured that we understand your frustration, and we welcome the ... read more
Not impressed I am use to staying at a more high end hotel this is not my favorite hotel
Business response:
Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for not meeting your expectations and for any concerns you had during your stay. Thank you for choosing us, and we hope you will visit us again. Sincerely, Hotel Management
when arrive was told room was sold and only had a military one with no tub only a chair to wash attendancetold to blame Expedia for oversold rooms and if dint like to go and find anotherhotel at 6a;30 pm next morning a free breakfast was a cup pf coffee and a snack when returnedon afternoon room was not clean all dirty so my wife retuned home this was so humiliating.
Business response:
Jose, thank you for taking the time to review our hotel. We regret not meeting your expectations with your room and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,048 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.