Extended Stay America - San Diego - Fashion Valley

Business response:

Amanda, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Alfonso, thank you for your recent stay with us and for leaving your rating. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It was disheartening to know your stay was impacted due to the smoke smell, and we apologize for such poor experience. Your feedback will be utilized to enforce our no-smoking policy effectively. We are also sorry to know your sleep was disturbed due to the noise issue. We want to regain your confidence and hope you and your husband will provide us with that opportunity in the future. Sincerely, Hotel Management 

Business response:

Darlene, we are very sorry for the disappointing stay you had and regret the issue you had in your suite. Your comments have been shared with the housekeeping team to make sure this room receives a deep clean. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

James, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Gregory, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the smoke odor you encountered in your room. Your feedback has been relayed to our housekeeping team to ensure your room receives a deep cleaning to remove the smell. We have also shared your comments regarding the WiFi with our engineering team. On a positive note, we are happy you liked our courteous associates. We hope to host you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review of your recent stay. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and regret the inconvenience it caused. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management