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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Very run down hotel First, the employee at the front desk was very nice. But the hotel is very run down and in need of update. Not at all like the pictures. No frills hotel. Felt very dirty. Everything smelt like smoke. Sketchy people in parking lot. The “picnic” area was an old BBQ and table and no grass whatsoever. Being in a nice, new business park you’d think it would a upscale hotel but nothing about the place is upscale but the price.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Worst experience ever! When I arrived at the hotel, the receptionist/check in lady Paula was on the phone helping another customer, I waited about 18min before she was able to check me in. I was given a room in the back facing the bushes, the area was sketchy, smokers in the hallways. I could not breath well. I asked for a non smoking room, when I got in my room it looked ok as in I could manage, but there were smokers in the halls, I was smelling the marijuana & cigarette smoke. I was becoming short of breath in my room. Pl... read more
Business response:
Modupe, thank you for your candid review. We are disappointed your stay was anything other than perfect, as that is what we strive to provide each guest. Please allow us some time to review this with our team. We hope to have another chance to show you the authentic, warm hospitality for which we are known the next time you return to this area. Sincerely, Hotel Management
The hotel was by update. No elevator to 2nx flor yeah all over. Dirty stairs I will no stay in there
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Also, we are sorry that the lack of elevator service on our second floor was an inconvenience.We hope you will consider giving us another opportunity to host you in the future and to welcome you b... read more
Abandoned at the 23 Hour! I called to check in early and was told to come in. I arrived at 2:45pm to be told no rooms were ready and I couldn’t check in. I explained that I would be on a boat & couldn’t be back till 10:30pm. No problem I was told. I returned at 10:45pm & was given room 153. I went to the room and it was 81 degrees in the room. The thermostat said inside temp 81 but the a/c was set at 68! I called to the front desk & was told, “Yes, I’m sorry there are no other rooms & the a/c is broken. We are sold out!” I s... read more
Business response:
Jill, thank you for sharing the specifics of your stay with us. We are sorry for the disappointing experience you had and apologize for the concerns you had with the air conditioning unit. We will review your comments with our maintenance team and make sure the problem is resolved immediately. We hope you will give us another chance to provide you with the hospitality for which we are known on your next visit through this area. Sincerely, Hotel Management
No bueno
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Our room did not have toiletries and even a shower curtain. The staff was really nice though. They went out of their way to make sure we had a room even though they overbooked the place. Paid and had our reservations a month ahead.
Business response:
Thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction but wanted to apologize for this inconvenience. We understand that every detail matters and assure you that we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Service was horrific. I’d rather sleep in my car
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are working to avoid such concerns going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,048 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.