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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Wasnt what i expected Roach! Cussing next room. Slamming doors.
Business response:
Netreia, thank you for being our guest and providing your feedback. We are sorry for the cleanliness issues you faced while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We also apologize for the disturbances from other guests during your stay. Unfortunately, our Front Desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. We understand the frustration and hope you will st... read more
Real review.. Reserved a non smoking room when I arrived the only room that was available was a smoking room that was horrible! Dirty, and smelled like weed the carpet was black how dirty it was, It seemed like a motel than a hotel. I was not offer a room at a different location they told me this was the only room left and there’s nothing that they can do. They didn’t even offer our money back nothing. I requested a refund for the 3 nights I booked and had to find a real Hotel on my own late at night
Business response:
Hector, thank you for being our guest. We are sorry we were unable to accommodate you in the room of your choice and apologize for the cleanliness issue you encountered in it. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We can do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our brand. Sincerely, Hotel Management
Gross Booked this hotel simply for the location. Planned on arriving late, going to bed, waking up and checking out. Arrived late on Christmas night and this hotel looked like a motel with an hourly rate. The room looked rundown and no visible spots of soil but generally gray and rundown. The heater made the whole room smell like smoke. Which matched the bedding smell along with the smell of sweat. I've stayed at extended stays before and have never experienced any thing like this before. Will never roll the dice with this c... read more
Business response:
Brian, thank you for being our guest. We apologize for the maintenance issue and that you were not happy with the condition of your room. Your feedback regarding the update will be shared with the appropriate individuals of our organization in an effort to improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Room had ants crawling around, when we walked into the room it smelled horrible and there was stains and ripped carpet.
Business response:
Please accept our sincerest apologies for the disappointing stay. We are committed to providing our guests’ with clean accommodations, but it seems we miserably failed to do so while you were here. We understand your concerns and have asked our housekeeping team to take action immediately. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Poor service and accommodations At 9:30 p.m. on the night of my stay I was informed 2 of the 4 rooms I had reserved were not available. I was in San Diego for my sister's funeral. One of the rooms was for my 88 year old mother. I will never stay at an Extended Stay again. I have never had anything like this happen with Best Western.
Business response:
Joann, we are sorry for the circumstances of your trip and regret the reservation issue you encountered. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope we can welcome you back to our hotel again under different circumstances. Sincerely, Hotel Management
Where to start...the kid behind the counter was ingenuinely friendly. He was purposely over-the-top, using a fake voice, mockingly friendly...I thought I was being "Punk'd" he sounded so fake. Then he gave me room keys and charged me to park!!! I don't know why, it's not a garage or even patrolled. So we hauled all of our stuff from super FAR parking to the room, only to find it missing one crucial element, the sofabed! There were 4 of us btw. * So they moved us and all of our stuff Yep the entire reserved a premium room wit... read more
Offensive Stay America Room had an unpleasant odor, but seemed clean until i went to take a shower. That's when I noticed a pair of women's panties hanging for the shower curtain rod.
Business response:
Thank you for reviewing your stay. We apologize for the cleanliness and odor issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,906 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.