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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Ants, they almost carried our luggage away! No ice machine, no dishes for the kitchenette. The help was diplorible. Why would you let me stay there? Two big barking dogs in the room next door! I’m mad as hell!
Business response:
Jimmy, thank you for posting a review of your stay. We apologize for the noise you experienced from the other guests of the hotel. Your feedback is noted, and it has been followed up with the appropriate team in an effort to tackle such situations more diligently in the future. We're also sorry for the inconvenience you had due to the ants in your room. We have shared your concerns with our housekeeping team to see where we went wrong, so necessary improvements to our processes can be made to correct our performance. Kindly ... read more
Very poor for the price paid (170$+15$ per night) 1. Smelly Hotel 2. Whats provided is Not actually “Breakfast” 3. Poor Facilities for the price (170 per night) 4. I have booked it with Kitchen, but their were no utensils (given when asked, smelly ones) no dishwasher 5. Why do we have to pay parking? Where are we supposed to park
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
This was a good place to stay, loved that there was a refrigerator and microwave as well as a hot pad and sink. The only downside was that the check in was pushed back, but it was a holiday weekend. Still, that was a little disappointing.
Business response:
Lojo, thank you for your feedback. We are sorry for the difficulties you faced during your stay and the service issues you experienced. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. On a positive note, we are happy you liked having a full-size refrigerator and microwave in your room. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
the room is not clean, the sink is full of ants, also the sofa bed is dirty
Business response:
Thank you for taking the time to review your stay. Please accept our sincere apologies for the cleanliness issues you encountered in your accommodation. Our housekeeping staff takes pride in what they do daily, and we also have procedures in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
I wasn’t expecting it to be surrounded by commercial businesses because in my mind Fashion Valley means there are a lot of shops/malls not commercial businesses and trucks all parking around. The place was very old and dirty. Dirty in the sense there are mold build up in the shower. Luckily I had flip flops so I didn’t walk around barefooted nor did I shower without them.
Business response:
Thank you for your recent visit and your feedback. We regret we did not meet your expectation with our location and apologize for the cleanliness issues you faced while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Sold out and being over booked . One night in California
Business response:
Thank you for reviewing our hotel. We're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please be assured that we're investigating what went wrong in your instance, and we are taking measures to prevent such scenarios from happening again in future. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Bad service. Nothing worked. Bathroom door didn’t shut. When staying with friends, it wasn’t the privacy I wanted. I attempted to call the front desk and the phone didn’t work. I tried calling on my cell and kept getting told to press ext 4 to talk to front desk (which I was) then they got agrevated with me. So I walked to the front desk and they lady was super rude. She couldn’t switch me rooms since none were available. I requested maintenance and she said she could send someone the following day since they went home for t... read more
Business response:
Austin, thank you for your visit and your feedback. We are sorry you had an unfavorable experience at our hotel. Please accept our sincerest apologies for the issue you experienced from our front desk staff member. Your comments have been addressed with the appropriate team, and we are taking every possible measure to ensure it does not happen again. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Sincerely, Hot... read more
Carpet is stained all over. My sons feet turned black from walking barefoot on the carpet. There is dry rot and mold all over the bathroom. There are ants all over the bathroom. This place is just nasty. I mean worse than any motel 6 I’ve ever seen. Not even sure how they can still be in business. I’ve always been someone who doesn’t always trust reviews and want to see for myself, but that was a huge mistake. I should have trusted the reviews. I feel like I got ripped off at over $200 a night. What a horrible way to start a... read more
Business response:
Thank you for your feedback. We are disappointed to read about your experience at our hotel. We will not give an excuse, but accept that there have been some areas where we need to improve, and we assure you we are improving. We take every review of our guest seriously and always try to make it up to their expectation. We hope you will consider this apology and will return to our hotel for the stay you and your family deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,906 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.