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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Air conditioner leaked on power socket during my stay. My reservation was not correct. I reserved with Expedía and the rooms that I reserved were not available I spent over 2 hours in the front trying to get accommodations for me and my family. I was charged for my original reservation but I was uncomfortably placed in very different and smaller rooms. I was told that I would have to speak to Expedia for credits and/or a refund
Business response:
Thank you for your review. We are sorry we were unable to accommodate you in the room you booked and regret the inconvenience caused. We also apologize for any problem you had due to the HVAC unit in your room. We have asked our maintenance team to address it. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Staff was good. But the system not so much. Long wait time 45 min standing in cold just to check in. Booked online arrived after 6 hr drive from Nevada with a newborn just to be told there are no rooms. I had to drive 20 more minutes to find a room ended up in a not so nice area because I dont know my surroundings. I book again the following day after calling to confirm room arrived with room not available that i booked but the clerk made it happen again after 45 min wait. Just frustrating. She was wonderful though.
Business response:
Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
My fiancé and I were headed to San Diego for about a week, and we were bringing our kitten, so I wanted to find an extended stay hotel that would be more comfortable for our trip.
Business response:
Jennifer, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The smell :( We stayed for about 2 hrs and left it smelled like mold.
Business response:
Thank you for choosing our hotel and for writing a review of your stay. We apologize for the service and cleanliness issues you encountered during your visit. We take the cleanliness of our rooms very seriously and what you encountered is not a normal occurrence at our hotel. Your feedback has been shared with our housekeeper, and steps are being taken to ensure that this does not happen again. We hope you will give us the opportunity to prove this to you on your next visit to Sincerely, Hotel Management
Poor customer service. Was misgendered upon check in despite having my id in front of them as well as being verbally told my pronouns multiple times. Couldn’t even get a remote control sent to my room when I entered my room and noticed the controller was missing. Fee for parking despite the hotel being in a low traffic area. Would not recommend.
Business response:
Thank you for your review. We are so sorry our staff member was inattentive to your needs. We will certainly share your comments with our department managers as we continually take measures to ensure we are delivering the finest hospitality. We hope you will reconsider returning to our hotel, as we would like you to experience our hotel as you should have on this past visit. Your experience with us was not typical, and we hope to welcome you again soon! Sincerely, Hotel Management
Don’t recommend Check in took almost an hour. There was only one person working the front desk. Who took forever and kept leaving. The room was outdated, wasn’t very clean and constant felt moist. No laundry service. Wasn’t guaranteed clean towels if we turned in our dirty ones. Have stayed at other extended stays and have loved them. This one, never again. Especially with having our kids with us. Very disappointed.
Business response:
Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our service-in. We will share your remarks with our team to ensure these types of concerns are not repeated. We also hope you will accept our apologies for any inconvenience this caused. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
left staff was not nice would not work with on payment then they changed mind when i tried to work with them. asst. manager was not a nice guy!!!!!!!!
Business response:
Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Will not go there again The hotel was a bit dirty. And service was pretty good at first. But my son hurt his foot pretty bad because our bed had a hook sticking out of it, which had no business being there, and when I complained to the staff they just said to be more careful... the hook was being covered by the brown skirt of the bed. That side of the led had a lamp that didn’t work, so for them to tell me that my son should be more careful was not ok.
Business response:
Briana, thank you for sharing the specifics of your stay with us. We apologize for the concerns you had with your room and be assured we will have it rectified by our maintenance team. We hope you will consider giving us a second chance and allow us the opportunity to provide you with the stellar stay you deserve. Sincerely, Hotel Management
Business response:
Thank you very much for your time to fill this out and let us know how we are doing.
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,048 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.