This profile has been claimed by the business owner or representative.
Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you very much for your time to fill this out and let us know how we are doing.
Never agaaaain! First, the guy gave us the wrong room. When we asked if we could be switched to our room that we reserved, he said he was fully booked. What was supposed to be a Valentines weekend get away was super uncomfortable due to the small beds. I had also asked for dishes for the room and to leave a key for my boyfriend to be able to come up to the room in case i wasnt there before I got there and he did not do that either. Instead i stood there awkwardly until i asked "Soooo... can i get the dishes?" To which he sai... read more
Business response:
Jacqueline, thank you for being a guest at our hotel. We apologize for being unable to accommodate you in the suite of your choice and the service provided by one of our associates. We will utilize your comments to enhance our service levels. Counting on your kind generosity to accept our apologies, we hope you will allow us to host you again. Sincerely, Hotel Management
Pass this hotel up - keep looking I never complain but feel compelled to as this was by far the worst stay I’ve ever had; I can handle a lot as I was a GM of a hotel. The property itself is ok. Front desk staff ok. My room was another story. Location was horrible- I could hear “everything and everyone” Room backed up to the highway. Guests partied outside for hours into the night. Bed was like sleeping on the floor.....hardwood floors in fact. Linens were dirty so I chose to go buy new versus swapping out for more of the sam... read more
Business response:
Amanda, thank you for your review. We apologize for the difficulties you had in your suite. Your feedback has been discussed with our housekeeping and maintenance associates to improve our accommodations going forward. We also wish we had the opportunity to address the noise issues you encountered. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Cheap. Convenient location. Bare bones amenities. Would have liked to do a drug test on some of the shady characters in the parking lot.
Business response:
Thank you for being our guest at Extended Stay America and for taking the time to post a review. We regret we were not able to meet your expectations regarding the amenities and for the concerns that kept your stay from being perfect. On a positive note, we are glad our location worked well for you and hope you will give us a chance to welcome you back so that we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Marianne, we are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Sincerely, Hotel Management
Business response:
Amanda, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Alfonso, thank you for your recent stay with us and for leaving your rating. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
I honestly didnt like anything! expect the price! I guess you get what you pay! like they say, the room smell so bad like smoke even do it say non-smoking, I asked front desk for another room and front desk attendant very nice about getting us another room, but room still smell bad my husband has asthma so it actually triggered his asthma since smell was very strong we had to go and buy an inhaler so disappointed. We couldn't even rest in peace, people awake to late hours at night making all kind noises bending on wall fight... read more
Business response:
Thank you for being our guest. It was disheartening to know your stay was impacted due to the smoke smell, and we apologize for such poor experience. Your feedback will be utilized to enforce our no-smoking policy effectively. We are also sorry to know your sleep was disturbed due to the noise issue. We want to regain your confidence and hope you and your husband will provide us with that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,048 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.