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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
No room was available even though Reservation was confirmed one month ago.
Business response:
Thank you for your review. We apologize for the mix-up with your reservation and the trouble you had due to it. Please be assured that we’re investigating the issue you described and are taking the appropriate action to prevent it from happening again. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Ylime We wait long waiting in the lobby to check in. No one is available.We also pay for the parking which it doesn’t say when we book the hotel & expensive $15 dollars for 1 night. It also say free breakfast which the reasoned we book it the hotel than the other hotel. It’s not a real breakfast just a small muffin & coffee. The good thing of this hotel is the room is clean & big , it has a complete kitchen & the BR is clean. No smell
Business response:
Mary, thank you for your review. We are sorry for your disappointment with the extra parking charges and that it was not communicated to you before. We are also sorry our breakfast offerings did not meet your expectations. Your feedback will be shared with the team for any future changes in the offerings. We value your comments and hope to see you soon. Sincerely, Hotel Management
Filthy!!! If you value yourself as a human being DO NOT STAY AT THIS HOTEL!!!!!!!! Filthy with dog feces and cigarette butts EVERYWHERE. The room I stayed in had dried dog feces and human hair on the floor that I didn't see until the next day. I checked in really late at night, in town for a graduation. The hotel was full, unbelievably, and I had no other choice because of the holiday weekend. Luckily, it was for only one night. The hotel also charges for parking, which I didn't know until I got there, of course. There was n... read more
Business response:
Janice, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Piss Poor Property Management We arived at approx noon hoping to check in early. Upon arrival the lobby was wide open but nobody was present. After waiting 15/20 minutes I went out and searched the premise. I found an employee coming out of a room and asked him who was working front desk and he said he was. Went inside he let us know we woukd have to wait but our room would be ready by the standard 3 pm check in time. We said no problem and went to lunch with family who lives in the area. We returned at 43Oish to a full lobb... read more
Business response:
Stephen, please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Family placed in a smoking room The stay was Thursday to Sunday. One room non smoking for Thursday and 2 nights in a smoking room with our 2 babies. We asked to be accommodated and have a non smoking room which was denied. I immediately canceled and went to the Crowne plaza in hotel circle and was a night and day experience for the better!
Business response:
Jonathan, thank you for choosing us. We apologize for the inconvenience you faced due to smoke smell and for not able to provide you another accommodation. We will ensure to serve you better in your future stay. We hope to have a second chance to provide you with the excellent hospitality you should have received during your visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,906 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.