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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
the room smells.
Business response:
Darlene, we are very sorry for the disappointing stay you had and regret the issue you had in your suite. Your comments have been shared with the housekeeping team to make sure this room receives a deep clean. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
James, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Gregory, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
check in/out staff very friendly i was only there one day but when i got to my room i smelled like cigaret smoke, and that afternoon the police raided the flood beneath mine from prostitution also the Wifi is terrible.
Business response:
Thank you for your review. We apologize for the smoke odor you encountered in your room. Your feedback has been relayed to our housekeeping team to ensure your room receives a deep cleaning to remove the smell. We have also shared your comments regarding the WiFi with our engineering team. On a positive note, we are happy you liked our courteous associates. We hope to host you back soon. Sincerely, Hotel Management
No body lotion.. smelly odor.. leaky bathroom. key door dont work.
Business response:
Thank you for your review of your recent stay. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and regret the inconvenience it caused. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Wasnt what i expected Roach! Cussing next room. Slamming doors.
Business response:
Netreia, thank you for being our guest and providing your feedback. We are sorry for the cleanliness issues you faced while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We also apologize for the disturbances from other guests during your stay. Unfortunately, our Front Desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. We understand the frustration and hope you will st... read more
Real review.. Reserved a non smoking room when I arrived the only room that was available was a smoking room that was horrible! Dirty, and smelled like weed the carpet was black how dirty it was, It seemed like a motel than a hotel. I was not offer a room at a different location they told me this was the only room left and there’s nothing that they can do. They didn’t even offer our money back nothing. I requested a refund for the 3 nights I booked and had to find a real Hotel on my own late at night
Business response:
Hector, thank you for being our guest. We are sorry we were unable to accommodate you in the room of your choice and apologize for the cleanliness issue you encountered in it. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We can do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our brand. Sincerely, Hotel Management
Gross Booked this hotel simply for the location. Planned on arriving late, going to bed, waking up and checking out. Arrived late on Christmas night and this hotel looked like a motel with an hourly rate. The room looked rundown and no visible spots of soil but generally gray and rundown. The heater made the whole room smell like smoke. Which matched the bedding smell along with the smell of sweat. I've stayed at extended stays before and have never experienced any thing like this before. Will never roll the dice with this c... read more
Business response:
Brian, thank you for being our guest. We apologize for the maintenance issue and that you were not happy with the condition of your room. Your feedback regarding the update will be shared with the appropriate individuals of our organization in an effort to improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,048 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.