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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Did not have a working shower people outside door late on night having loud conversation
Business response:
Maria, thank you for reviewing your stay. We are sorry for the maintenance and noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve these issues while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Average rooms, complicated check in- clerk was not able to find my reservation.
Business response:
Thank you for choosing us. We offer our sincere apologies for the poor service you received from our associates at the time of your check-in. We consider your feedback very important, and thus it has been shared with the concerned team, and we will make sure each of our guests are treated well. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Luis, thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, Hotel Management
No amenities and rooms very dated and smelly. Poor maintenance and not worth the money.
Business response:
Thank you for your review. We apologize for the poor condition of your room and for your disappointment with the in-room amenities. Please be assured that we have discussed your feedback with our maintenance and housekeeping team, and we're working with them to make sure future guests do not encounter the same issues. Also, know the items such as kitchenware and toiletries are kept at the front desk and are always complimentary. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerel... read more
Rude employee, dirty hotel grounds, dirty room, smoke-filled stink (I asked for a smoke-free room!!!!), no remote for the tv, the television image had no colors, and I felt sick due to the feeling of bugs on the bed.
Business response:
We were disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to prevent these issues from happening again. We hope you will give us another opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Stay somewhere else Well for check it took over 20 minutes of repeating calling the front desk from the locked front door to finally have someone answer it saying they were just getting out of the bathroom while they had a dinner in hand. To tell me they were leaving. Also their shirt was covered in what appeared to be chocolate. Room was super out dated and bed not comfortable at all. Will not be returning
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
It is not what it said and looks in the pictures They want to charge you for parking even it said free No breakfast at all Phone inside did not work,so could not ask for anything Some motel 7 are even better than this The kitchen is just for looks of it, no dishes or soap or anything Need coffee maker ask for it All together for the money that you pay you don’t get anything
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide an excellent stay to all of our guests, but we obviously let you down. We have shared your comments with our team, and we will be using this feedback to ensure that these issues are not repeated. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,906 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.