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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Room had ants crawling around, when we walked into the room it smelled horrible and there was stains and ripped carpet.
Business response:
Please accept our sincerest apologies for the disappointing stay. We are committed to providing our guests’ with clean accommodations, but it seems we miserably failed to do so while you were here. We understand your concerns and have asked our housekeeping team to take action immediately. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Poor service and accommodations At 9:30 p.m. on the night of my stay I was informed 2 of the 4 rooms I had reserved were not available. I was in San Diego for my sister's funeral. One of the rooms was for my 88 year old mother. I will never stay at an Extended Stay again. I have never had anything like this happen with Best Western.
Business response:
Joann, we are sorry for the circumstances of your trip and regret the reservation issue you encountered. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope we can welcome you back to our hotel again under different circumstances. Sincerely, Hotel Management
Where to start...the kid behind the counter was ingenuinely friendly. He was purposely over-the-top, using a fake voice, mockingly friendly...I thought I was being "Punk'd" he sounded so fake. Then he gave me room keys and charged me to park!!! I don't know why, it's not a garage or even patrolled. So we hauled all of our stuff from super FAR parking to the room, only to find it missing one crucial element, the sofabed! There were 4 of us btw. * So they moved us and all of our stuff Yep the entire reserved a premium room wit... read more
Offensive Stay America Room had an unpleasant odor, but seemed clean until i went to take a shower. That's when I noticed a pair of women's panties hanging for the shower curtain rod.
Business response:
Thank you for reviewing your stay. We apologize for the cleanliness and odor issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management
Ants, they almost carried our luggage away! No ice machine, no dishes for the kitchenette. The help was diplorible. Why would you let me stay there? Two big barking dogs in the room next door! I’m mad as hell!
Business response:
Jimmy, thank you for posting a review of your stay. We apologize for the noise you experienced from the other guests of the hotel. Your feedback is noted, and it has been followed up with the appropriate team in an effort to tackle such situations more diligently in the future. We're also sorry for the inconvenience you had due to the ants in your room. We have shared your concerns with our housekeeping team to see where we went wrong, so necessary improvements to our processes can be made to correct our performance. Kindly ... read more
Very poor for the price paid (170$+15$ per night) 1. Smelly Hotel 2. Whats provided is Not actually “Breakfast” 3. Poor Facilities for the price (170 per night) 4. I have booked it with Kitchen, but their were no utensils (given when asked, smelly ones) no dishwasher 5. Why do we have to pay parking? Where are we supposed to park
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
This was a good place to stay, loved that there was a refrigerator and microwave as well as a hot pad and sink. The only downside was that the check in was pushed back, but it was a holiday weekend. Still, that was a little disappointing.
Business response:
Lojo, thank you for your feedback. We are sorry for the difficulties you faced during your stay and the service issues you experienced. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. On a positive note, we are happy you liked having a full-size refrigerator and microwave in your room. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
the room is not clean, the sink is full of ants, also the sofa bed is dirty
Business response:
Thank you for taking the time to review your stay. Please accept our sincere apologies for the cleanliness issues you encountered in your accommodation. Our housekeeping staff takes pride in what they do daily, and we also have procedures in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,048 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.