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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Very unprofessional and disappointing My stay was not good at all. It all started with check-in: Twice I was given a room that was not cleaned or ready. The person checking me in was seemingly not having a good day. Hotels.com said this stay included breakfast, but the front desk stated granola bars, coffee & juice (how’s that breakfast?). They charged me for parking in a lot that was mostly empty, not gated, and this was not on the Hotels.com web site. The room I finally ended up in was less than adequate as evidenced by di... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Horrible customer service overall. The help desk instructed me that in order for me to get new towels, I needed to bring my dirty towels to the office while it was raining at that time in order for me to receive clean ones. They did not clean my room or even have the decency to empty out the trash in my room. I had to empty it out myself and leave my trash in front of my door.
Business response:
Thank you for staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided towels and other in-room amenities. All these items are available at front desk. Please know, our housekeeping is d... read more
No hot water for the shower. Best I got was lukewarm.
Business response:
Thank you for choosing to stay with us. We are sorry for the issues you had with the lack of hot water in your room. We have addressed this concern, and we hope you will see this as an isolated incident. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
malísimo servicio nos quedamos sin hotel y me lo c buenas tardes el dia 16 de febrero llegue en la noche después de un día muy largo de trabajo, cuando llegue al lobby no había nadie para atender después de 15 min salio una persona y nos dijo que todo esta lleno que no teníamos reservación y que no podía hacer nada . nos fuimos a buscar hotel a esas horas porque dijo que no nos podía ayudar . y tengo en mi tarjeta dos cargos por la noche que NO estuvimos ahí. necesito que me regresen mi dinero a mi tarjeta y pongan tache a... read more
No room available when I got there even with reservation. I had to look for another hotel. Hotel recepcionist said it was Expedia’s fault
Business response:
We appreciate you taking the time to provide feedback. We apologize for the behavior of our employee and that we were unable to accommodate you at our hotel this time. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
No more Extended Stay for me An hour after checking in our toilet got backed up. We had to change rooms in the pouring rain to a room farther from our car. A dog in another room barked consistently all night. The next morning I found out they allow dogs in all their rooms....that explained my constant sneezing and sudden need for an antihistamine. The bed was horribly hard and the top comforter was stained. On a plus, the location is great and the staff were friendly.
Business response:
Sharron, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Peggy, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I have reserved a non-smoking room, but at the time of check-in, I was told there are no non-smoking rooms. And only option I have was smoking room. There was plenty of parking slots available at the hotel site, but their where literally selling the parking lots for not a consistent price. I was asked for $15 for a night for parking. In the other counter other guys was telling a customer $5, which is not consistent. Lady receptionist are worse, the way they are treating the customers here. More over breakfast was pathetic. N... read more
Business response:
Please accept our sincere apologies as we couldn’t provide you with the room of your choice and the poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
I regret our stay here. Bad smoke odor The main reason for the bad review is because we requested a non smoking room - and our room clearly smelled like smoke. we never requested a change of room because we were out and about a lot & also because its kind of a hassle - we shouldn't have to re-request something we originally requested. I'm totaling regretting it now- Woke up my nose we super sensitive to the smoke smell & running. Literally, all my clothes smell like smoke. It was like the smoke smell was embedded into the ca... read more
Business response:
Xiomara, thank you for choosing our hotel. We sincerely apologize for the smoke smell you experienced in your room and for the inconvenience you had due to it. Please know we have asked our housekeeping staff to make sure this room receives a deep clean to remove the odor. On a positive note, we're glad to know you were pleased with the service provided by our associates. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,906 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.