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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Unexpected fees & missing amenities We were charged $15/day for parking - nothing in the details mentioned this, but what was mentioned was having dishes available which were non-existent. Very disappointed!!!
Business response:
Michael, thank you for reviewing your stay. We are sorry for the issue you had with our parking fee and for the disappointment, you had with our hotel policy. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Gross don't book not smoke Free Room smelled like cigarettes Gross couldn't get comfortable Never staying in these places again
Business response:
We apologize for the smoke odor you encountered on your visit. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
It looked like they let transients live on the property and the room smelled of formaldehyde. I left 90 minutes after I checked in. That includes my venture out after check in for dinner at a near by hotel.
Business response:
Adam, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
This would be my 5th time staying at the Extended Stay in different cities and I will never stay at another one. Staying at this facility in San Diego was the worse of the worse. Our room wasn't very clean! The side of the refrigerator was disgusting to have to look at, (you would think they would paint it or something) the knob to turn on the lamp next to left side of the bed broke off, the plumbing in the bathroom sink took a long time to drain out. During check-in it was explained that housekeeping is just once a week and... read more
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The price we received was a great deal for a night, with free parking since we are military members. When we walked into the room we immediately smelled weed, most likely from the last
no water, now internet connection not clean, smoking around the hotel
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Not worth staying After an amazing long wait and them checking in 4 people that came in after us. I asked why. They said “your waiting for a room with 2beds”. I said we can stay in any available room. They then checked us in,we get to our room, it has 2 beds..Really?? Why were we waiting?? Then our room key didn’t work at 2am. The hotel was dirty and smelled of mold. We won’t be back.
Business response:
Dawn, we sincerely apologize for the difficulties you encountered during your stay. Our efforts are always to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is of utmost value, so it has been discussed with appropriate team members in an effort to enhance the quality of our service and facilities going ahead. Please consider giving us a chance to provide you with a better stay. Sincerely, Hotel Management
Dirty and smells very bad ! Not a pleasant place to stay !!
Business response:
We apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
I’ll never stay there again We were told we couldn’t get an early check in, even though they didn’t look up what type of room we had. So we weren’t able to check in until 10 pm, after our event. And our room wasn’t even ready. Then they tried to charge us almost 100$ more than we were supposed to pay. And they tried to charge us to park our vehicle. Got home the next day and they charged my card without my authorization and said it was because I didn’t pay my whole balance so I had to once again tell them that was incorrect.... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,906 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.