This profile has been claimed by the business owner or representative.
Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
I wasn’t expecting it to be surrounded by commercial businesses because in my mind Fashion Valley means there are a lot of shops/malls not commercial businesses and trucks all parking around. The place was very old and dirty. Dirty in the sense there are mold build up in the shower. Luckily I had flip flops so I didn’t walk around barefooted nor did I shower without them.
Business response:
Thank you for your recent visit and your feedback. We regret we did not meet your expectation with our location and apologize for the cleanliness issues you faced while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Sold out and being over booked . One night in California
Business response:
Thank you for reviewing our hotel. We're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please be assured that we're investigating what went wrong in your instance, and we are taking measures to prevent such scenarios from happening again in future. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Bad service. Nothing worked. Bathroom door didn’t shut. When staying with friends, it wasn’t the privacy I wanted. I attempted to call the front desk and the phone didn’t work. I tried calling on my cell and kept getting told to press ext 4 to talk to front desk (which I was) then they got agrevated with me. So I walked to the front desk and they lady was super rude. She couldn’t switch me rooms since none were available. I requested maintenance and she said she could send someone the following day since they went home for t... read more
Business response:
Austin, thank you for your visit and your feedback. We are sorry you had an unfavorable experience at our hotel. Please accept our sincerest apologies for the issue you experienced from our front desk staff member. Your comments have been addressed with the appropriate team, and we are taking every possible measure to ensure it does not happen again. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Sincerely, Hot... read more
Carpet is stained all over. My sons feet turned black from walking barefoot on the carpet. There is dry rot and mold all over the bathroom. There are ants all over the bathroom. This place is just nasty. I mean worse than any motel 6 I’ve ever seen. Not even sure how they can still be in business. I’ve always been someone who doesn’t always trust reviews and want to see for myself, but that was a huge mistake. I should have trusted the reviews. I feel like I got ripped off at over $200 a night. What a horrible way to start a... read more
Business response:
Thank you for your feedback. We are disappointed to read about your experience at our hotel. We will not give an excuse, but accept that there have been some areas where we need to improve, and we assure you we are improving. We take every review of our guest seriously and always try to make it up to their expectation. We hope you will consider this apology and will return to our hotel for the stay you and your family deserve. Sincerely, Hotel Management
No room was available even though Reservation was confirmed one month ago.
Business response:
Thank you for your review. We apologize for the mix-up with your reservation and the trouble you had due to it. Please be assured that we’re investigating the issue you described and are taking the appropriate action to prevent it from happening again. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Ylime We wait long waiting in the lobby to check in. No one is available.We also pay for the parking which it doesn’t say when we book the hotel & expensive $15 dollars for 1 night. It also say free breakfast which the reasoned we book it the hotel than the other hotel. It’s not a real breakfast just a small muffin & coffee. The good thing of this hotel is the room is clean & big , it has a complete kitchen & the BR is clean. No smell
Business response:
Mary, thank you for your review. We are sorry for your disappointment with the extra parking charges and that it was not communicated to you before. We are also sorry our breakfast offerings did not meet your expectations. Your feedback will be shared with the team for any future changes in the offerings. We value your comments and hope to see you soon. Sincerely, Hotel Management
Filthy!!! If you value yourself as a human being DO NOT STAY AT THIS HOTEL!!!!!!!! Filthy with dog feces and cigarette butts EVERYWHERE. The room I stayed in had dried dog feces and human hair on the floor that I didn't see until the next day. I checked in really late at night, in town for a graduation. The hotel was full, unbelievably, and I had no other choice because of the holiday weekend. Luckily, it was for only one night. The hotel also charges for parking, which I didn't know until I got there, of course. There was n... read more
Business response:
Janice, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,048 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.