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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Piss Poor Property Management We arived at approx noon hoping to check in early. Upon arrival the lobby was wide open but nobody was present. After waiting 15/20 minutes I went out and searched the premise. I found an employee coming out of a room and asked him who was working front desk and he said he was. Went inside he let us know we woukd have to wait but our room would be ready by the standard 3 pm check in time. We said no problem and went to lunch with family who lives in the area. We returned at 43Oish to a full lobb... read more
Business response:
Stephen, please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Family placed in a smoking room The stay was Thursday to Sunday. One room non smoking for Thursday and 2 nights in a smoking room with our 2 babies. We asked to be accommodated and have a non smoking room which was denied. I immediately canceled and went to the Crowne plaza in hotel circle and was a night and day experience for the better!
Business response:
Jonathan, thank you for choosing us. We apologize for the inconvenience you faced due to smoke smell and for not able to provide you another accommodation. We will ensure to serve you better in your future stay. We hope to have a second chance to provide you with the excellent hospitality you should have received during your visit. Sincerely, Hotel Management
Did not have a working shower people outside door late on night having loud conversation
Business response:
Maria, thank you for reviewing your stay. We are sorry for the maintenance and noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve these issues while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Average rooms, complicated check in- clerk was not able to find my reservation.
Business response:
Thank you for choosing us. We offer our sincere apologies for the poor service you received from our associates at the time of your check-in. We consider your feedback very important, and thus it has been shared with the concerned team, and we will make sure each of our guests are treated well. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Luis, thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,048 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.