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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Never again Room was dirty, bugs in room. Clogged sink, nasty rusted stove. Room phone didn’t work. Lobby closed to people that stay at hotel at night. If you have a early flight you have to wait outside the lobby in the dark for your Uber. Unacceptable Would rather camp out then stay here again.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
No housecleaning you have to go get toilet paper and towels from the front desk they wanted to charge $25 for parking which is more than a five-star hotel in downtown very disappointing
Business response:
Nick, thank you for being our guest. We are sorry to know you didn’t like our hotel policies and the parking fee. Please know we conduct competitive pricing analyses several times and our parking charges arein line with other hotels in our vicinity. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Would not stay here again. Room was very dated and in need of a remodel. The old 70’s carpet I could not tell what color it was due to the stains. Never received room service at all the entire week I was there. No clean towels etc...
Business response:
Mark, we are sorry our room was not to your expectation and for the unpleasant stay you had with us. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Also, please know to respect the privacy of our guests housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Awful place to stay This was one of the worst hotels I have ever stayed in my entire life I got ate up by bed bugs, the floor was nasty. The dust was so thick I was sneezing half the night when I asked to get another room I was told that there were no more rooms available. I was charged full price $233 for those 2 nights in that nasty room. I travel frequently for my job and I have never stayed in a hotel like this. I will never ever stay here again. I will never refer anybody to this place again. I wish I could get a refund... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience regarding the cleanliness of your room. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you... read more
Dirty and mold in bathroom. Patch paint all over. Broken drywall
Business response:
Ahmed, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Worst Extended Stay First, there was no heads up about a $15 per night parking fee. Perpetually unprofessional staff, loud, rude, threatened my husband. Disgusting room; unswept/sticky surfaces, things rusting, degrading/falling apart, non-functioning parts, and the bed itself is like a melted chocolate bar someone pressed their thumb in the middle of, just incredibly indented, soft and ultimately painful to sleep on. And I tend to not usually give a hoot, about most of these things, just compoundingly disappointing for the ... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
The room had a very bad smell, like a musty locker room. Unfortunately I could not get s room change. Used a bottle of Extra Strength Febreeze. Did not sleep much, I could hear the people walking around in the room the upstairs till at least 3:30am.
Business response:
We are sorry for the cleanliness issue you experienced in your room. We have checks and balances in place to double inspect every room before a guest checks in, or returns back to their room. We are redoubling our efforts to make sure that we adhere to these set procedures. We hope we will have the pleasure of welcoming you back to our hotel in the near future to provide you with a much better stay. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,906 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.