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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
No amenities and rooms very dated and smelly. Poor maintenance and not worth the money.
Business response:
Thank you for your review. We apologize for the poor condition of your room and for your disappointment with the in-room amenities. Please be assured that we have discussed your feedback with our maintenance and housekeeping team, and we're working with them to make sure future guests do not encounter the same issues. Also, know the items such as kitchenware and toiletries are kept at the front desk and are always complimentary. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerel... read more
Rude employee, dirty hotel grounds, dirty room, smoke-filled stink (I asked for a smoke-free room!!!!), no remote for the tv, the television image had no colors, and I felt sick due to the feeling of bugs on the bed.
Business response:
We were disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to prevent these issues from happening again. We hope you will give us another opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Stay somewhere else Well for check it took over 20 minutes of repeating calling the front desk from the locked front door to finally have someone answer it saying they were just getting out of the bathroom while they had a dinner in hand. To tell me they were leaving. Also their shirt was covered in what appeared to be chocolate. Room was super out dated and bed not comfortable at all. Will not be returning
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
It is not what it said and looks in the pictures They want to charge you for parking even it said free No breakfast at all Phone inside did not work,so could not ask for anything Some motel 7 are even better than this The kitchen is just for looks of it, no dishes or soap or anything Need coffee maker ask for it All together for the money that you pay you don’t get anything
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide an excellent stay to all of our guests, but we obviously let you down. We have shared your comments with our team, and we will be using this feedback to ensure that these issues are not repeated. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Very unprofessional and disappointing My stay was not good at all. It all started with check-in: Twice I was given a room that was not cleaned or ready. The person checking me in was seemingly not having a good day. Hotels.com said this stay included breakfast, but the front desk stated granola bars, coffee & juice (how’s that breakfast?). They charged me for parking in a lot that was mostly empty, not gated, and this was not on the Hotels.com web site. The room I finally ended up in was less than adequate as evidenced by di... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Horrible customer service overall. The help desk instructed me that in order for me to get new towels, I needed to bring my dirty towels to the office while it was raining at that time in order for me to receive clean ones. They did not clean my room or even have the decency to empty out the trash in my room. I had to empty it out myself and leave my trash in front of my door.
Business response:
Thank you for staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided towels and other in-room amenities. All these items are available at front desk. Please know, our housekeeping is d... read more
No hot water for the shower. Best I got was lukewarm.
Business response:
Thank you for choosing to stay with us. We are sorry for the issues you had with the lack of hot water in your room. We have addressed this concern, and we hope you will see this as an isolated incident. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
malísimo servicio nos quedamos sin hotel y me lo c buenas tardes el dia 16 de febrero llegue en la noche después de un día muy largo de trabajo, cuando llegue al lobby no había nadie para atender después de 15 min salio una persona y nos dijo que todo esta lleno que no teníamos reservación y que no podía hacer nada . nos fuimos a buscar hotel a esas horas porque dijo que no nos podía ayudar . y tengo en mi tarjeta dos cargos por la noche que NO estuvimos ahí. necesito que me regresen mi dinero a mi tarjeta y pongan tache a... read more
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,048 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.