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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Expedia and Hotel did not communicate with me that there is no room available even though I already paid it and confirmed by Expedia on my email address. We did not stay in this Extended Stay Hotel. Our plan for the weekend is ruined.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Not good,aircon not getting cold, room smells, and not clean
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Gross and super dirty! Would not stay here again. I don’t even think they have house keeping at all. I never saw any housekeepers or their carts during my time here. Place was super dirty! I stayed here because it was dog friendly. Typical dog friendly hotels smell like shampooed carpet because they always cleaning it, this place had stains and food crumbs all over my floor. They didn’t even replace the shampoo from the last stay as it was almost empty when I looked at it. The front desk guy needs a lot of training as well. ... read more
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the cleanliness issue you had during your stay. We have discussed your feedback with our housekeeping team, and we’re working on our procedures so that such problems are not repeated. We wish you will stay with us again so we can have another chance to impress you in the future. Sincerely, Hotel Management
dirty, not clean. broken stuff. no shower head on shower, food left in fridge, missing smoke detector
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for bei... read more
Dirty and disappointing room - nice that it had a fridge but that was about it. Stains everywhere and just an old gross room.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Mold everywhere! Don’t stay here. But the workers are super nice and friendly
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
1 Night Stay Arrived at 1pm was not able to check in because no rooms were available. I was told to return at 3pm by the manager. Understandable. Manager said, he did not want to help us with a pre-check in because we might get charged twice at 3pm. Manager said he was off at 3pm and if anything were to get messsd up he would not be there to fix it. I called at 2:50pm to check if rooms were available again Manager told me to wait 10min. — as soon as the next employee arrived she checked us in, in less than 5min. Manager was... read more
Business response:
Jocelyn, thank you for choosing to stay at our hotel. We apologize for the behavior of one of our associate and for the inconvenience you encountered at the time of check-in. Please be assured that we discussed your feedback with our front desk team, and we’re taking immediate measures to improve our services. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Room was not clean and there was little water leakage in bathroom. They charge extra for parking which should be mentioned at the time of booking
Business response:
We were disappointed to read your feedback, and we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,906 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.