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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
No room available when I got there even with reservation. I had to look for another hotel. Hotel recepcionist said it was Expedia’s fault
Business response:
We appreciate you taking the time to provide feedback. We apologize for the behavior of our employee and that we were unable to accommodate you at our hotel this time. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
No more Extended Stay for me An hour after checking in our toilet got backed up. We had to change rooms in the pouring rain to a room farther from our car. A dog in another room barked consistently all night. The next morning I found out they allow dogs in all their rooms....that explained my constant sneezing and sudden need for an antihistamine. The bed was horribly hard and the top comforter was stained. On a plus, the location is great and the staff were friendly.
Business response:
Sharron, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Peggy, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I have reserved a non-smoking room, but at the time of check-in, I was told there are no non-smoking rooms. And only option I have was smoking room. There was plenty of parking slots available at the hotel site, but their where literally selling the parking lots for not a consistent price. I was asked for $15 for a night for parking. In the other counter other guys was telling a customer $5, which is not consistent. Lady receptionist are worse, the way they are treating the customers here. More over breakfast was pathetic. N... read more
Business response:
Please accept our sincere apologies as we couldn’t provide you with the room of your choice and the poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
I regret our stay here. Bad smoke odor The main reason for the bad review is because we requested a non smoking room - and our room clearly smelled like smoke. we never requested a change of room because we were out and about a lot & also because its kind of a hassle - we shouldn't have to re-request something we originally requested. I'm totaling regretting it now- Woke up my nose we super sensitive to the smoke smell & running. Literally, all my clothes smell like smoke. It was like the smoke smell was embedded into the ca... read more
Business response:
Xiomara, thank you for choosing our hotel. We sincerely apologize for the smoke smell you experienced in your room and for the inconvenience you had due to it. Please know we have asked our housekeeping staff to make sure this room receives a deep clean to remove the odor. On a positive note, we're glad to know you were pleased with the service provided by our associates. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Unexpected fees & missing amenities We were charged $15/day for parking - nothing in the details mentioned this, but what was mentioned was having dishes available which were non-existent. Very disappointed!!!
Business response:
Michael, thank you for reviewing your stay. We are sorry for the issue you had with our parking fee and for the disappointment, you had with our hotel policy. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Gross don't book not smoke Free Room smelled like cigarettes Gross couldn't get comfortable Never staying in these places again
Business response:
We apologize for the smoke odor you encountered on your visit. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
It looked like they let transients live on the property and the room smelled of formaldehyde. I left 90 minutes after I checked in. That includes my venture out after check in for dinner at a near by hotel.
Business response:
Adam, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
This would be my 5th time staying at the Extended Stay in different cities and I will never stay at another one. Staying at this facility in San Diego was the worse of the worse. Our room wasn't very clean! The side of the refrigerator was disgusting to have to look at, (you would think they would paint it or something) the knob to turn on the lamp next to left side of the bed broke off, the plumbing in the bathroom sink took a long time to drain out. During check-in it was explained that housekeeping is just once a week and... read more
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,048 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.