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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The price we received was a great deal for a night, with free parking since we are military members. When we walked into the room we immediately smelled weed, most likely from the last
no water, now internet connection not clean, smoking around the hotel
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Not worth staying After an amazing long wait and them checking in 4 people that came in after us. I asked why. They said “your waiting for a room with 2beds”. I said we can stay in any available room. They then checked us in,we get to our room, it has 2 beds..Really?? Why were we waiting?? Then our room key didn’t work at 2am. The hotel was dirty and smelled of mold. We won’t be back.
Business response:
Dawn, we sincerely apologize for the difficulties you encountered during your stay. Our efforts are always to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is of utmost value, so it has been discussed with appropriate team members in an effort to enhance the quality of our service and facilities going ahead. Please consider giving us a chance to provide you with a better stay. Sincerely, Hotel Management
Dirty and smells very bad ! Not a pleasant place to stay !!
Business response:
We apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
I’ll never stay there again We were told we couldn’t get an early check in, even though they didn’t look up what type of room we had. So we weren’t able to check in until 10 pm, after our event. And our room wasn’t even ready. Then they tried to charge us almost 100$ more than we were supposed to pay. And they tried to charge us to park our vehicle. Got home the next day and they charged my card without my authorization and said it was because I didn’t pay my whole balance so I had to once again tell them that was incorrect.... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Never again Room was dirty, bugs in room. Clogged sink, nasty rusted stove. Room phone didn’t work. Lobby closed to people that stay at hotel at night. If you have a early flight you have to wait outside the lobby in the dark for your Uber. Unacceptable Would rather camp out then stay here again.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
No housecleaning you have to go get toilet paper and towels from the front desk they wanted to charge $25 for parking which is more than a five-star hotel in downtown very disappointing
Business response:
Nick, thank you for being our guest. We are sorry to know you didn’t like our hotel policies and the parking fee. Please know we conduct competitive pricing analyses several times and our parking charges arein line with other hotels in our vicinity. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Would not stay here again. Room was very dated and in need of a remodel. The old 70’s carpet I could not tell what color it was due to the stains. Never received room service at all the entire week I was there. No clean towels etc...
Business response:
Mark, we are sorry our room was not to your expectation and for the unpleasant stay you had with us. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Also, please know to respect the privacy of our guests housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,048 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.