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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
No one will clean at this place. Lazy inefficient staff. The sheets kept popping off the end of the bed.This place sucks. You must BEG for towels and to have your room cleaned they want to charge extra. Stay away !!!!
Business response:
Leah, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Never again Checking in was horrific. The representative they had was unprofessional and rude, it took him about 20 minutes to check us in. The lobby had a foul smell.
Business response:
Maria, thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with the front desk and housekeeping staff to make sure we are paying the proper attention to these areas. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Central location The hotel is near a couple of shopping malls and in a short distance from downtown. The beds are uncomfortable and the rooms outdated. They give you one bar of shop and .....ONE plastic cup to drink from. $160 per night is really bad considering what you get. On top of all this, the construction equipment on the next door property start working at 5:30 am when is San Diego there is a law that they can not do that before 7 am. The hotel management should "protect" their customers and do something about it.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Rude staff My staff called me at 2am because she was giving them a hard time about checking in. I spoke with the lady at the front desk and she said you know it's really late to be checking in. I told her they arrived late due to an unforeseen event and I explained to her I called the front desk at 9pm to let them know my staff would be getting here pretty late. She then started to give us a hard time about the company card as well.
Business response:
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Not reccomend, Customer service representative no
Business response:
Gerald, please accept our sincere apologies for not living up to your expectations. We strive to provide a better hospitality to all of our guests, but we obviously let you down. We provide thorough training for all associates, and we will redouble our efforts. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Parking TRAP You will have to pay $15 to park on the property. Didn't not know that when booking. If this was some fancy hotel near a busy/ popular area (ie downtown) it would be almost understandable. But this place was in a business park. The rooms are average. Had some loud guests.
Business response:
Thanks for being our guest. We are sorry to know you were disappointed with the parking fee charged and the noise issue which impacted your stay. We review our pricing regularly to make sure that we are priced competitively. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Aweful Room not cleaned before checkin. Dogs hair all around in the room and I am allergic to it. Over that, I was with a small baby. Pathetic room.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,906 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.