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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Awful place to stay This was one of the worst hotels I have ever stayed in my entire life I got ate up by bed bugs, the floor was nasty. The dust was so thick I was sneezing half the night when I asked to get another room I was told that there were no more rooms available. I was charged full price $233 for those 2 nights in that nasty room. I travel frequently for my job and I have never stayed in a hotel like this. I will never ever stay here again. I will never refer anybody to this place again. I wish I could get a refund... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience regarding the cleanliness of your room. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you... read more
Dirty and mold in bathroom. Patch paint all over. Broken drywall
Business response:
Ahmed, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Worst Extended Stay First, there was no heads up about a $15 per night parking fee. Perpetually unprofessional staff, loud, rude, threatened my husband. Disgusting room; unswept/sticky surfaces, things rusting, degrading/falling apart, non-functioning parts, and the bed itself is like a melted chocolate bar someone pressed their thumb in the middle of, just incredibly indented, soft and ultimately painful to sleep on. And I tend to not usually give a hoot, about most of these things, just compoundingly disappointing for the ... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
The room had a very bad smell, like a musty locker room. Unfortunately I could not get s room change. Used a bottle of Extra Strength Febreeze. Did not sleep much, I could hear the people walking around in the room the upstairs till at least 3:30am.
Business response:
We are sorry for the cleanliness issue you experienced in your room. We have checks and balances in place to double inspect every room before a guest checks in, or returns back to their room. We are redoubling our efforts to make sure that we adhere to these set procedures. We hope we will have the pleasure of welcoming you back to our hotel in the near future to provide you with a much better stay. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Probably one of the worst hospitality and service experiences I have ever had. The front desk staff was extremely distracted and insincere and seemed very "out of it" so not sure what he was on!!
Business response:
Terry, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Usually, our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels.We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Rooms need attention!!
Business response:
Peter, thank you for your review.Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of your room. Please be assured that we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Wehope to have another opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Melissa, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not worth staying here in this hotel. 0 Points for customer service, rooms were not clean, dust on the bed and tv table,
Business response:
Yuba, thank you for your review. Please accept our apologies for the service and cleanliness issues you encountered during your stay with us. We assure you that we have discussed your feedback with our associates, and we’re taking immediate steps to prevent these mistakes from being repeated in the future. We’re also working with our housekeeping team, and we’re reviewing our procedure with them to make sure it is followed thoroughly. We hope you will give us a chance to redeem ourselves the next time you are in this area. ... read more
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,048 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.