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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Not comfortable
Business response:
Thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Dirtiest hotel Dirtiest hotel I have ever been to. Not coming back here for sure. Needed to wait for half-an-hour at front desk after arriving there for check-in at 9:00PM. Room was extremely dirty and smelly. Kids saw cockroaches and insects running around. Spent our horrible 2 nights there. No more going back there and any other Extended Stay hotel.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Only thing nice about the hotel was the staff. They were nice and accommodating. The room though... Carpet was stained, and dirty. Room smelled like the spray they use in rental bowling shoes. Linoleum was peeling up, and mold in the shower. It did have a full kitchenette with full size fridge, microwave, stove, etc. Those were in decent shape, and clean. Huge closet... like almost another room it is so big. Just wish the room was cleaner and in better shape for what we paid. The out side of the hotel was clean, and well kep... read more
Business response:
Thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
Unfortunate stay Non disclosed parking fees, broken bed and dirty sheets.walls are very thin, could hear people talking.
Business response:
Thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Welcomed by a roach!! So misleading!! As I was at the front desk, checking in I noticed a sign that said parking fee $15. What?!! The website said free parking!! Come to find out.. yes free parking on the streets!! Not to mention free breakfast gets you a muffin & coffee!! That's not brekfast in my opinion. So I go into my room, and the first thing that I see is a roach!! GROSS!!!! I kill it immeidately!! I tell the front desk and they said they would change our room but what gurantee do I have that I won't run into another ... read more
Business response:
Thank you for your feedback. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to come back again. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We are... read more
This was a terrible hotel. It was poorly cleaned and the carpets are stained. They didn’t have Kleenex or toilet tissue in the bathroom.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Worst room EVER My kids and I got in after a 5 hr flight around midnight (3am to us,) luckily this was only a one night stay. Non smoking room reeked of smoke, bathroom smelled like pot, dirtiest carpets I’ve ever seen. Being so late and not knowing the area we didn’t have much of a choice but to stick it out and left as soon as we could in the morning. The woman at check out was pleasant enough, she did give a 15% discount and said a manager would call, I’ve yet to hear from anyone. She seemed sympathetic but like she had h... read more
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Can't pay cash unless u stay 7 days or more Didn't make it to far u can't use cash here even with a cash deposit unless u stay 7 days or more.
Business response:
Thank you for evaluating your stay. We are sorry we missed meeting your expectations and that you were unhappy with our payment policy. Thanks again, and we hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,906 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.