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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
One of the WORST hotel rooms!!! Literally one of the WORST hotels I’ve ever stayed in. It’s unbelievable how filthy and unkept this place is for the price. I’ve stayed at a couple other Extended Stays, and have been pleased, but this was very disappointing. The hotel felt very unsafe due to the many unsavory characters they had staying there. Many of which looked like they were long time guests, residents at this point I’m sure.
Business response:
Heather, thank you for reviewing our hotel. Please accept our apology for not meeting your expectations. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We will be working with the staff to make sure we don't repeat our mistakes. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Dirty This hotel isn’t what I expected the pictures look nice and clean and when I walked into my room the beds were on the other side of the room there were crumbs on there no sheets. Dirty table tops food crumbs on stove, smelled horrible flies all over the kitchen and hair all over the toilet and bathroom. Overall disgusting. Never go here !
Business response:
Please accept our apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
wow tgis place had filty rooms i comolained and he moved me too another room and that was worst its like tgey dont clean inside the rooms the outside looks cery nice but nasty inside sorry to say it vut they need to be the ones sorry for tbis
Business response:
Amanda, thank you very much for staying at our hotel. We apologize for the cleanliness issues you encountered. We have started our procedure to make sure that every room is exceptionally clean, and we're working with our housekeeping team to make sure we correct our drawback. We encourage you to try us again in the near future and are confident you will enjoy a better stay. Sincerely, Hotel management
Strange front desk worker The guy at the front desk got there when we got there, he took my ID and my Card without confirming anything with me. He didn’t say one word at all. He guaranteed a full refund which I did not receive until I called Expedia
Business response:
Danielle, thanks for being our guest. We are sorry for the service issue you encountered and our staff was not responsive to your needs. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Told having breakfast, however just coffee and some food bar. Worst breakfast ever.
Business response:
We know how important it is to start your day off right with a good breakfast, so we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management
Had all kinds of problems which we already related to guest services
Business response:
Sidney, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Nightmare The staff lies and the rooms are unacceptable. I got the wrong room and when I request what I paid for, they stated that they did not have that room available. He did not even check.
Business response:
Imelda, we are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Getaway Room Smelled like marijuana the telephone didn’t hear it in the pillows were flat and there were dead roaches in the bathroom
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
Carpet was so filthy it was disgusting to walk.
Business response:
Jose, I apologize for the cleanliness issues you experienced during your stay. We are truly sorry that the carpet was not up to par. We want to assure you we are working to address these issues with our housekeeping team. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,906 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.