This profile has been claimed by the business owner or representative.
Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Not very welcoming., its wasnt a nice experience for us from the date we checked-in. Then later the room wasnt clean as a new room, Parking fee was additional which its not not mentioned while booking, facility was under construction so very noisy early in the mornings. overall its not worth staying in extended stay.
Business response:
Yuba, thank you for reviewing our hotel. We apologize for the cleanliness issues you experience in your room and for the inconvenience you had due to the noise of our construction project. Please be assured that we have discussed your feedback with the concerned teams, and we’re working with them to be more diligent with our efforts moving forward. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Hotel péssimo ! Não tinha secador de cabelo e fronha no travesseiro
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. Please know, our in-room amenities such as bath amenities and toiletries are always kept at the front desk and are complimentary. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Dirty with no house keeping Dirty with no room service.
Business response:
Kunal, we appreciate you staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. We are grateful for the feedback you provided and hope you will stay with us ag... read more
Filthy, gross hotel. I travel to San Diego often for weekend getaways. This is by far the worse hotel I have ever seen. It was so dirty and gross, I didn't want to touch anything. At first they put us in a room in the back of the property facing a dark undeveloped lot, which made my wife feel unsafe. The room had the smoke detector removed. The hair dryer was missing off the wall. The tub was not just dripping but constantly running. The carpet was so stain and gross I tried to cancel my reservation. My reservation was non r... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
Very disappointing.. Rooms are not clean and carpets are dusty!
Business response:
Jackie, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Expedia and Hotel did not communicate with me that there is no room available even though I already paid it and confirmed by Expedia on my email address. We did not stay in this Extended Stay Hotel. Our plan for the weekend is ruined.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Not good,aircon not getting cold, room smells, and not clean
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Gross and super dirty! Would not stay here again. I don’t even think they have house keeping at all. I never saw any housekeepers or their carts during my time here. Place was super dirty! I stayed here because it was dog friendly. Typical dog friendly hotels smell like shampooed carpet because they always cleaning it, this place had stains and food crumbs all over my floor. They didn’t even replace the shampoo from the last stay as it was almost empty when I looked at it. The front desk guy needs a lot of training as well. ... read more
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the cleanliness issue you had during your stay. We have discussed your feedback with our housekeeping team, and we’re working on our procedures so that such problems are not repeated. We wish you will stay with us again so we can have another chance to impress you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,048 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.