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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Yuck I was forced to reserve a smoking room and knew it would not be pleasant, but it actually smelled like an ashtray. So gross. I had to keep the door propped open. Shower curtain was moldy. Bath towels are paper thin and tiny. My in-room hair dryer did not work - in fact, the plug was coming apart and felt like a major electrical hazard. I didn't expect much, but the room was way overpriced for its condition and the hotel amenities. The normal rate is more in line with what you get, but they doubled the price since they k... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. It was disappointing to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. The maintenance issues you described are concerning, and it is always our goal to have everything repaired and functioning properly once we are made aware of an issue. Additionally, we are sorry our complimentary breakfast offerings did not meet your satisfaction. We will share your comments with our Brand Leaders, and we ... read more
I do not suggest to any of my friend this hotel. It does not deserve its price.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Not a clean place Room smelled like cigarettes. Faucet and shower were leaking. The beds were dirty and the rest of the room was dusty. Old and ran down.
Business response:
Sean, I apologize for the housekeeping and maintenance issues you encountered with your room. I have taken a note of your remarks and will share with the concerned departments to deliver the services they’re expected off. We regret the inconvenience these caused and hope you will give us another opportunity to serve you better. Sincerely, General Manager
Get rid of the Mold in the bathroom The room smelled like smoke and I am not a smoker, and the bathroom smells and has mold. The room gave me a headache and kept me up most of the night
Business response:
Angela, we sincerely apologize for the bad smell you encountered during your stay. We work hard to provide a clean and comfortable environment, and I am sorry that the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We deeply regret the inconvenience caused, and please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
way overpriced room located facing embankment...I felt somewhat unsafe. bed was uncomfortable, tv not working.
Business response:
James, we appreciate you taking the time to share your experience at our hotel. We are sorry that you were unhappy with the price you paid relative to the value received. With our complimentary grab-and-go breakfast, free Wi-Fi and spacious suites with fully equipped kitchens, we hope you will agree our hotel is a great value relative to many other hotels. Thank you for your feedback, and we hope you will give us the opportunity to host you again on your next visit to our area. Sincerely, General Manager
Disappointing While the hotel staff was friendly and accommodating when I was able to get actually get a hold of them, the room has pretty darn small for an extended stay room. Door handle to the room was broken.
Business response:
Katie, thank you for your review. Although your stay was pleasant in some aspects, we are sorry for the inconvenience you encountered while being here. We acknowledge all comments, good and bad, very seriously and use them as a training tool in an effort to improve our performance further. Please consider staying with us again so we can create a much positive impression. Sincerely, General Manager
Rude staff Large trash can outside our room overfilled with ants Requested a room for 3 and second bed had no bedding
Business response:
Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, General Manager
This hotel was a bad idea.. Room was disgusting, carpet dirty, hair all over the bathroom, shower didn't work and wasn't so much broken as it was made not to work and the room had an extremely stale and old smell, cancelled my subsequent reservations at other extended stays for the rest of the week in other areas due to the example of this one
Business response:
GAVIN, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, General Manager
Save your money and stay someplace else. This hotel was awful. My room was clean when I arrived but i was very unhappy that the hotel did not have a rollaway crib and that they didn't even offer them which I had planned on having for my baby to sleep in. I was also told I had to take out my own trash and that housekeeping would only come on their designated day which was after our stay was over. The trash can was located at the bottom of the stairs and it smelled so bad when I opened the door to the room upstairs you could i... read more
Business response:
Kathryn, thank you for staying at our hotel and for sharing your feedback. Exceptional service for every guest is our priority, so we were disappointed to learn that your experience with us fell short. We have shared your feedback with the appropriate team members so adjustments can be made. We value you as a guest and hope we have the opportunity to welcome you again in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,906 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.