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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
dirty, not clean. broken stuff. no shower head on shower, food left in fridge, missing smoke detector
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for bei... read more
Dirty and disappointing room - nice that it had a fridge but that was about it. Stains everywhere and just an old gross room.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Mold everywhere! Don’t stay here. But the workers are super nice and friendly
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
1 Night Stay Arrived at 1pm was not able to check in because no rooms were available. I was told to return at 3pm by the manager. Understandable. Manager said, he did not want to help us with a pre-check in because we might get charged twice at 3pm. Manager said he was off at 3pm and if anything were to get messsd up he would not be there to fix it. I called at 2:50pm to check if rooms were available again Manager told me to wait 10min. — as soon as the next employee arrived she checked us in, in less than 5min. Manager was... read more
Business response:
Jocelyn, thank you for choosing to stay at our hotel. We apologize for the behavior of one of our associate and for the inconvenience you encountered at the time of check-in. Please be assured that we discussed your feedback with our front desk team, and we’re taking immediate measures to improve our services. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Room was not clean and there was little water leakage in bathroom. They charge extra for parking which should be mentioned at the time of booking
Business response:
We were disappointed to read your feedback, and we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Thank you for your rating. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
No one will clean at this place. Lazy inefficient staff. The sheets kept popping off the end of the bed.This place sucks. You must BEG for towels and to have your room cleaned they want to charge extra. Stay away !!!!
Business response:
Leah, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Never again Checking in was horrific. The representative they had was unprofessional and rude, it took him about 20 minutes to check us in. The lobby had a foul smell.
Business response:
Maria, thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with the front desk and housekeeping staff to make sure we are paying the proper attention to these areas. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Central location The hotel is near a couple of shopping malls and in a short distance from downtown. The beds are uncomfortable and the rooms outdated. They give you one bar of shop and .....ONE plastic cup to drink from. $160 per night is really bad considering what you get. On top of all this, the construction equipment on the next door property start working at 5:30 am when is San Diego there is a law that they can not do that before 7 am. The hotel management should "protect" their customers and do something about it.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,048 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.