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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Rude staff My staff called me at 2am because she was giving them a hard time about checking in. I spoke with the lady at the front desk and she said you know it's really late to be checking in. I told her they arrived late due to an unforeseen event and I explained to her I called the front desk at 9pm to let them know my staff would be getting here pretty late. She then started to give us a hard time about the company card as well.
Business response:
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Not reccomend, Customer service representative no
Business response:
Gerald, please accept our sincere apologies for not living up to your expectations. We strive to provide a better hospitality to all of our guests, but we obviously let you down. We provide thorough training for all associates, and we will redouble our efforts. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Parking TRAP You will have to pay $15 to park on the property. Didn't not know that when booking. If this was some fancy hotel near a busy/ popular area (ie downtown) it would be almost understandable. But this place was in a business park. The rooms are average. Had some loud guests.
Business response:
Thanks for being our guest. We are sorry to know you were disappointed with the parking fee charged and the noise issue which impacted your stay. We review our pricing regularly to make sure that we are priced competitively. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Aweful Room not cleaned before checkin. Dogs hair all around in the room and I am allergic to it. Over that, I was with a small baby. Pathetic room.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Not comfortable
Business response:
Thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Dirtiest hotel Dirtiest hotel I have ever been to. Not coming back here for sure. Needed to wait for half-an-hour at front desk after arriving there for check-in at 9:00PM. Room was extremely dirty and smelly. Kids saw cockroaches and insects running around. Spent our horrible 2 nights there. No more going back there and any other Extended Stay hotel.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Only thing nice about the hotel was the staff. They were nice and accommodating. The room though... Carpet was stained, and dirty. Room smelled like the spray they use in rental bowling shoes. Linoleum was peeling up, and mold in the shower. It did have a full kitchenette with full size fridge, microwave, stove, etc. Those were in decent shape, and clean. Huge closet... like almost another room it is so big. Just wish the room was cleaner and in better shape for what we paid. The out side of the hotel was clean, and well kep... read more
Business response:
Thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,049 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.