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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Service was very poor ,one stove was not working and sink had plumbing issues...and the closest organizer broke and never got fixed till the day before we checked out...
Business response:
Krishnan, please accept my apologies for the issues you experienced in your room and for the inconvenience caused. I have shared your concerns with my maintenance team to take the corrective actions. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Business response:
Thank you for taking time to rate your visit. Our number one priority is to make sure you receive an outstanding experience, so I am sorry we fell short while you were here. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
Not clean Bathrooms and kitchen is not properlt maintained
Business response:
Harish, you are absolutely correct to expect a clean, well maintained property, and I apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on impeccable attention to detail in all areas of our property. We regret the inconvenience caused, and please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Horrible Hotel Need New Beds My overall experience at your hotel was awful. This hotel was like a motel 6 maybe even worst. The beds was very uncomfortable. You can feel the springs in the bed on your back when you sleep. One of my beds made a lot of noise when I moved. If my hotel wasn't already paid for and if I could get a refund I would of. Another thing was there was not housing keeping ? I have never heard that about a Hotel.
Business response:
I apologize for the disappointing stay you had with us. However, we sincerely apologize for the problems you encountered with the comfort of the bed. We have shared your comments with our engineering department and are looking into the issue so that we can correct it. We are also sorry if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, and we are happy to offer this at a minimal fee. We hope to have the opportunity to be of service to you the next time you ... read more
Horrible experience !!! i booked this hotel well in advance. When i reached there at reception, they handover room key, Room was not cleaned. We ask for another room and they are not having another room for us and they ask to book another hotel near by. this is complete disaster for me and my family.
Business response:
Prashant, thank you for your comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. We have alerted the Front Desk Manager and shared your concerns so this does not happen again. We hope you will give us another chance to demonstrate the excellent service we always strive to provide. Sincerely, General Manager
Ehh! Room had no windows that can be opened; wasn't cleaned thoroughly from the last occupant. Noisy occupants that we complained about didn't get taken care of...went all through the early morning.
Business response:
I apologize for the noise and service issues you experienced during your stay. We will step up our efforts to make sure we are more responsive going forward. We encourage you to try us again and are confident you will enjoy a better stay. Sincerely, General Manager
Doomed From The Start We were doomed from the start *Reservation was for 3pm, we got here at 6pm & our room wasn't ready, *we were given a smoking room when we requested a non smoking room *we got in our room & the rug was still wet from the deep cleaning *I picked up the phone to call the front desk & the phone didn't even work, I had to call from my cell phone *then the trash can was still full from the previous guest, so there was fruit flies flying around *when we showered the tub leaked and the floor got completely wet,... read more
Business response:
Thank you for choosing to stay with us on your trip to the area. We're extremely sorry you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely... read more
Disgusting Place All Around This place was one problem after another. At check in we were told since we had booked an entire week we would receive ONE complimentary housekeeping?!As soon as we entered the room our shoes were sticking to the carpet and linoleum. The fridge had big dents and rust all over the door. Bathroom sink was clogged with mold, black mold found on ceiling, wall and in toilet. Other guests warned us NOT to drink the water. Fruit flies often with no fruit in the room, including plastered to the range ligh... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Worse than most other Extended Stay Room was way smaller than other Extended Stay hotels i have stayed in. Huge resource crunch in housekeeping. Everyday they would postpone scheduled housekeeping as there were not enough resources. I booked stay for 8 days through expedia but on the 7th day we were asked to check-out. On providing the expedia confirmation only, they agreed. Nothing on the hotel staff, but they gotta hire more people to run a hospitality business.
Business response:
First and foremost, I would like to offer you my sincere apologies for the inconveniences that you experienced during your stay with us. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,906 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.