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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Unfortunate stay Non disclosed parking fees, broken bed and dirty sheets.walls are very thin, could hear people talking.
Business response:
Thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Welcomed by a roach!! So misleading!! As I was at the front desk, checking in I noticed a sign that said parking fee $15. What?!! The website said free parking!! Come to find out.. yes free parking on the streets!! Not to mention free breakfast gets you a muffin & coffee!! That's not brekfast in my opinion. So I go into my room, and the first thing that I see is a roach!! GROSS!!!! I kill it immeidately!! I tell the front desk and they said they would change our room but what gurantee do I have that I won't run into another ... read more
Business response:
Thank you for your feedback. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to come back again. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We are... read more
This was a terrible hotel. It was poorly cleaned and the carpets are stained. They didn’t have Kleenex or toilet tissue in the bathroom.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Worst room EVER My kids and I got in after a 5 hr flight around midnight (3am to us,) luckily this was only a one night stay. Non smoking room reeked of smoke, bathroom smelled like pot, dirtiest carpets I’ve ever seen. Being so late and not knowing the area we didn’t have much of a choice but to stick it out and left as soon as we could in the morning. The woman at check out was pleasant enough, she did give a 15% discount and said a manager would call, I’ve yet to hear from anyone. She seemed sympathetic but like she had h... read more
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Can't pay cash unless u stay 7 days or more Didn't make it to far u can't use cash here even with a cash deposit unless u stay 7 days or more.
Business response:
Thank you for evaluating your stay. We are sorry we missed meeting your expectations and that you were unhappy with our payment policy. Thanks again, and we hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
One of the WORST hotel rooms!!! Literally one of the WORST hotels I’ve ever stayed in. It’s unbelievable how filthy and unkept this place is for the price. I’ve stayed at a couple other Extended Stays, and have been pleased, but this was very disappointing. The hotel felt very unsafe due to the many unsavory characters they had staying there. Many of which looked like they were long time guests, residents at this point I’m sure.
Business response:
Heather, thank you for reviewing our hotel. Please accept our apology for not meeting your expectations. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We will be working with the staff to make sure we don't repeat our mistakes. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Dirty This hotel isn’t what I expected the pictures look nice and clean and when I walked into my room the beds were on the other side of the room there were crumbs on there no sheets. Dirty table tops food crumbs on stove, smelled horrible flies all over the kitchen and hair all over the toilet and bathroom. Overall disgusting. Never go here !
Business response:
Please accept our apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
wow tgis place had filty rooms i comolained and he moved me too another room and that was worst its like tgey dont clean inside the rooms the outside looks cery nice but nasty inside sorry to say it vut they need to be the ones sorry for tbis
Business response:
Amanda, thank you very much for staying at our hotel. We apologize for the cleanliness issues you encountered. We have started our procedure to make sure that every room is exceptionally clean, and we're working with our housekeeping team to make sure we correct our drawback. We encourage you to try us again in the near future and are confident you will enjoy a better stay. Sincerely, Hotel management
Strange front desk worker The guy at the front desk got there when we got there, he took my ID and my Card without confirming anything with me. He didn’t say one word at all. He guaranteed a full refund which I did not receive until I called Expedia
Business response:
Danielle, thanks for being our guest. We are sorry for the service issue you encountered and our staff was not responsive to your needs. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,049 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.