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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Replace carpet. The dirtiest, stinkiest carpet I've ever been on!
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated going forward. Please give us another chance to serve you with the hospitality you deserve. Sin... read more
Business response:
Vijay, thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
Business response:
On behalf of our entire team, please accept our apologies for not living up to your expectations. We make every effort to be perfect, but sometimes we fall short. We are taking appropriate steps to ensure our future guests have a better experience. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
Go someplace else. Do not stat here! There is another on only a few miles away.
Business response:
Thank you for your constructive comments. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide comfortable facilities to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, General Manager
Good location Good location but that's all about this hotel. Suspicious activity, not enough parking and hotel amenities were not offered in room.
Stinky old smoke smell simply horrible, and I cant tell you why due to the regulations on this website! Its just dirty, smells of smoke, and unprofessional staff that likes to sleep and not let customers in at night to register..
Awful The room was barely clean when we got there, there was hair in the shower, the door barely worked, no one ever came to clean our room. It was the low point of our trip. The microwave didn't even work so we couldn't heat up food.
Discrimination at its worst!! The management and staff are the rudest people I have ever experienced from a business I was a patron at. I had to stay there with my transgender friend, we stayed one night and needed to extend another. However at the time of requesting we were told they were sold out, therefore would need to check out. This was untrue as I was able to book online shortly after we were forced to check out. A couple hours later upon check-in time I went in with my new reservation and was told I now needed to put... read more
Old and run down The staff are super nice but unfortunately that didn't help the condition of the room. The bed was creaky and hard. The towel rack came off the wall while I was showering. There was only one small trash can and it was hidden under the bathroom sink. The hair dryer barely worked, the plug was falling apart. I thought I might electrocute myself when moving it around to get it to work. It was loud outside. I could hear traffic and anyone who walked by. There was a big trash can outside my door and people would... read more
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,906 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.