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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Told having breakfast, however just coffee and some food bar. Worst breakfast ever.
Business response:
We know how important it is to start your day off right with a good breakfast, so we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management
Had all kinds of problems which we already related to guest services
Business response:
Sidney, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Nightmare The staff lies and the rooms are unacceptable. I got the wrong room and when I request what I paid for, they stated that they did not have that room available. He did not even check.
Business response:
Imelda, we are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Getaway Room Smelled like marijuana the telephone didn’t hear it in the pillows were flat and there were dead roaches in the bathroom
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
Carpet was so filthy it was disgusting to walk.
Business response:
Jose, I apologize for the cleanliness issues you experienced during your stay. We are truly sorry that the carpet was not up to par. We want to assure you we are working to address these issues with our housekeeping team. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Yuck I was forced to reserve a smoking room and knew it would not be pleasant, but it actually smelled like an ashtray. So gross. I had to keep the door propped open. Shower curtain was moldy. Bath towels are paper thin and tiny. My in-room hair dryer did not work - in fact, the plug was coming apart and felt like a major electrical hazard. I didn't expect much, but the room was way overpriced for its condition and the hotel amenities. The normal rate is more in line with what you get, but they doubled the price since they k... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. It was disappointing to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. The maintenance issues you described are concerning, and it is always our goal to have everything repaired and functioning properly once we are made aware of an issue. Additionally, we are sorry our complimentary breakfast offerings did not meet your satisfaction. We will share your comments with our Brand Leaders, and we ... read more
I do not suggest to any of my friend this hotel. It does not deserve its price.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Not a clean place Room smelled like cigarettes. Faucet and shower were leaking. The beds were dirty and the rest of the room was dusty. Old and ran down.
Business response:
Sean, I apologize for the housekeeping and maintenance issues you encountered with your room. I have taken a note of your remarks and will share with the concerned departments to deliver the services they’re expected off. We regret the inconvenience these caused and hope you will give us another opportunity to serve you better. Sincerely, General Manager
Get rid of the Mold in the bathroom The room smelled like smoke and I am not a smoker, and the bathroom smells and has mold. The room gave me a headache and kept me up most of the night
Business response:
Angela, we sincerely apologize for the bad smell you encountered during your stay. We work hard to provide a clean and comfortable environment, and I am sorry that the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We deeply regret the inconvenience caused, and please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,049 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.