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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
way overpriced room located facing embankment...I felt somewhat unsafe. bed was uncomfortable, tv not working.
Business response:
James, we appreciate you taking the time to share your experience at our hotel. We are sorry that you were unhappy with the price you paid relative to the value received. With our complimentary grab-and-go breakfast, free Wi-Fi and spacious suites with fully equipped kitchens, we hope you will agree our hotel is a great value relative to many other hotels. Thank you for your feedback, and we hope you will give us the opportunity to host you again on your next visit to our area. Sincerely, General Manager
Disappointing While the hotel staff was friendly and accommodating when I was able to get actually get a hold of them, the room has pretty darn small for an extended stay room. Door handle to the room was broken.
Business response:
Katie, thank you for your review. Although your stay was pleasant in some aspects, we are sorry for the inconvenience you encountered while being here. We acknowledge all comments, good and bad, very seriously and use them as a training tool in an effort to improve our performance further. Please consider staying with us again so we can create a much positive impression. Sincerely, General Manager
Rude staff Large trash can outside our room overfilled with ants Requested a room for 3 and second bed had no bedding
Business response:
Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, General Manager
This hotel was a bad idea.. Room was disgusting, carpet dirty, hair all over the bathroom, shower didn't work and wasn't so much broken as it was made not to work and the room had an extremely stale and old smell, cancelled my subsequent reservations at other extended stays for the rest of the week in other areas due to the example of this one
Business response:
GAVIN, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, General Manager
Save your money and stay someplace else. This hotel was awful. My room was clean when I arrived but i was very unhappy that the hotel did not have a rollaway crib and that they didn't even offer them which I had planned on having for my baby to sleep in. I was also told I had to take out my own trash and that housekeeping would only come on their designated day which was after our stay was over. The trash can was located at the bottom of the stairs and it smelled so bad when I opened the door to the room upstairs you could i... read more
Business response:
Kathryn, thank you for staying at our hotel and for sharing your feedback. Exceptional service for every guest is our priority, so we were disappointed to learn that your experience with us fell short. We have shared your feedback with the appropriate team members so adjustments can be made. We value you as a guest and hope we have the opportunity to welcome you again in the future. Sincerely, General Manager
Service was very poor ,one stove was not working and sink had plumbing issues...and the closest organizer broke and never got fixed till the day before we checked out...
Business response:
Krishnan, please accept my apologies for the issues you experienced in your room and for the inconvenience caused. I have shared your concerns with my maintenance team to take the corrective actions. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Business response:
Thank you for taking time to rate your visit. Our number one priority is to make sure you receive an outstanding experience, so I am sorry we fell short while you were here. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
Not clean Bathrooms and kitchen is not properlt maintained
Business response:
Harish, you are absolutely correct to expect a clean, well maintained property, and I apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on impeccable attention to detail in all areas of our property. We regret the inconvenience caused, and please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Horrible Hotel Need New Beds My overall experience at your hotel was awful. This hotel was like a motel 6 maybe even worst. The beds was very uncomfortable. You can feel the springs in the bed on your back when you sleep. One of my beds made a lot of noise when I moved. If my hotel wasn't already paid for and if I could get a refund I would of. Another thing was there was not housing keeping ? I have never heard that about a Hotel.
Business response:
I apologize for the disappointing stay you had with us. However, we sincerely apologize for the problems you encountered with the comfort of the bed. We have shared your comments with our engineering department and are looking into the issue so that we can correct it. We are also sorry if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, and we are happy to offer this at a minimal fee. We hope to have the opportunity to be of service to you the next time you ... read more
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,049 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.