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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nobody available to check in.
Business response:
Dear Joel, We appreciate your feedback and understand your concerns. We apologize for any inconvenience you experienced during your check-in. Your feedback is essential, and we regret if there were delays in assisting. We appreciate your understanding and patience. Please be assured that we are actively improving our services to meet our guests' needs. If your travels bring you back to the area, we hope to provide you a smoother and more positive experience.Sincerely,Hotel Management
Beware. Hotel was dirty not vacuumed. Tables were sticky. Water pressure was really bad. Pillow was ripped in half and had Styrofoam in it. AC has a really weird smell
Business response:
Dear Guest, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping and maintenance teams for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit... read more
I asked for a full refund and provided pictures and Expedia can’t do anything for me unless the property agrees - even if it includes cockroaches so stay away from booking with Expedia just as much as this rancid place they have the nerve to call a hotel
Business response:
Dear Reanna, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Room floor was leaking liquid up through floor boards. Could not be given another room. We were given towels to cover the floor leaks. The next day the ceiling was dripping leaking water. We checked out immediately.
Business response:
Dear Stephanie, Please accept our apologies for the significant issues you experienced with your room, including a leaking floor and ceiling. This is certainly not the standard we aim to uphold, and we sincerely apologize for the inconvenience and discomfort this caused during your stay. We will address this matter promptly with our maintenance team to ensure that necessary repairs are made to prevent such issues in the future. We are sorry that this issue compromised your plans with us and regret that you ended up leaving s... read more
Muy sucio Lo unico rescatable fue que no cobraban estacionamiento. Todo el hotel muy sucio. Cuando llegamos tuvimos que esperar a que llegara el empleado de recepcion, tuvimos que gritar para que saliera. En la noche no hay nadie atento en recepcion y puede entrar cualquier persona al hotel. Extremadamente sucio pasillos cuartos elevador todo. El desayuno continental es cafe y barras de avena. El elevador en muy mal estado. La tv a veces prendia a veces no. Un cajon no cerraba. No habia secadora de pelo. No habia jabon ni sh... read more
Business response:
Dear s patricia, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for any frustration this undoubtedly caused. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address... read more
First two room that were offered were not cleaned
Business response:
Dear Lars, We're truly sorry to read about the inconvenience of receiving uncleaned rooms during your stay. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Cleanliness is a top priority, and we appreciate your understanding and patience as we address this issue with our housekeeping team. We hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.