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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Got stuck in elevator, dirty needs to be cleaned better or remodeled
Business response:
Dear Merissa, Thank you for being our guest and for your valuable feedback. We apologize for the issues you had with our elevators and we understand your frustration and sincerely regret the inconvenience. We will look into your concerns as we strive to ensure a flawless visit for every guest. Thank you again for sharing, and we hope to see you soon.Sincerely,Hotel Management
Not good There was a terrible odor in the hotel in room and hallways the bathroom sink was clogged went there with my girlfriend for a romantic night but because of odor didn’t work out so well both of us could not even get any sleep
Business response:
Dear Stephen, Thank you for taking the time to review our hotel. Ensuring our rooms meet the highest standards is our top priority, and we apologize for not meeting these expectations. We are working with our housekeeping managers to prevent this from happening again, and we are grateful for your patience during your time with us. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you.Sincerely,Hotel Management
Very bad
Business response:
Dear ANH, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management
I arrived at the hotel at 330pm and they said to return in 1 hour because the rooms were not ready!!! Check-in was supposed to be at 300pm. The rooms, hallways, and surrounding property was dirty and messy
Business response:
Dear Anthony, Thank you for staying with us. Please accept our apologies for the delay in getting to your room and having to wait for a few minutes on your arrival. We have noted your suggestions and remarks and will discuss them with the team for a smooth check-in process and no delay as we advance. Apart from this, we hope you had a good time here. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
I’m glad I only spent 6 hours here, an extended stay would’ve been awful. I went to take a shower and then read a sign that you have to get it at the front desk….. that’s convenient when you are ready to jump in the shower! Then, no bath towels……need I say more.
Business response:
Dear James, Thank you for choosing us. Our main focus is always to make our guest comfortable and enjoy their hotel experience while with us. We are sorry for any disappointment with not having the towels in your room but collecting them from the front desk team. Your remarks are shared with our concerned team to check and improve. Please allow us to regain your trust and make your next stay with us flawless.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.