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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For lack of better words, Roach motel feel. We were in our room for not even even five minutes and we were greeted by two live cockroaches. The restroom area had hairs all through out the towels as if someone had just been inside. If we weren’t extremely tired I wouldn’t have stayed. Will not be staying there again.
Business response:
Dear Javier, Thank you for bringing this to our attention. We apologize for the unacceptable conditions you encountered during your stay. Cleanliness is a top priority, and we are investigating this matter urgently to ensure it does not happen again. Your comments are invaluable, and we appreciate your understanding as we work to ensure a comfortable environment for your future staySincerely,Hotel Management
Room was dirty. Dirty sock left in the restroom from previous occupants. Stains on the wall carpet and holes on the wall. Bed & mattress was wet. Mold order in the room.
Business response:
Dear Guadalupe, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is not reflective of our standards. We are addressing these concerns with our housekeeping team immediately. Ensuring a clean and comfortable environment for our guests is our top priority. We hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Management
Not great to stay This is a good place to live but not a good place to stay overnight. It's no bad because of all the food being cooked in all the rooms and there was not even a bowl or Cutlery to use. There was a cockroach in the bathroom.
Business response:
Dear Arlene, Thank you for your feedback. We apologize for the inconvenience caused by the lack of kitchenware and cleanliness issues you experienced. We are addressing these concerns to ensure a more comfortable stay for our guests. Your comments are valuable to us, and we appreciate your understanding. We hope to have the opportunity to provide a better experience during your next visit.Sincerely,Hotel Management
No toilet paper , no service
Business response:
Dear selene, We apologize for the inconvenience you experienced during your stay. The lack of amenities and service is unacceptable, and we deeply regret that we did not meet your expectations. Please know that your feedback is important to us, and we will share these issues appropriately. We hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management
Bad experience, lobby and corridor had a heavy cigarette smoke odor. The bedding in my non-smoking room smelled of cigarettes. The overall odor in the room reminded me of stale dirty clothes. The toilet seat was loose and easily moved side to side. First night I killed three roaches and more the second night. Started check-out at 3 am because of the roaches.
Business response:
Dear HENRY, Thank you for bringing these concerns to our attention. We sincerely apologize for the unpleasant experience you had during your stay. We take cleanliness and maintenance seriously and will address the issues you mentioned with our housekeeping and maintenance teams immediately. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.