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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cheap servise The front desk staff is lazy at the lowest level. The internet in the room was almost nonexistent. There were few guests staying, but our request for a higher floor was not heard. I've stayed here a few times but this was by far the worst experience.
Business response:
Dear Guest, We apologize for the inconvenience you experienced during your recent stay. We prioritize Providing excellent service, and we regret falling short of your expectations. We will address your concerns with our team to ensure improvements are made, particularly regarding internet connectivity and any service lapses. Your feedback is valuable, and we appreciate your continued patronage. We hope to regain your trust and provide you with a much-improved experience on your next visit. Sincerely,Hotel Management
A no go The 1st room had baby roaches in the kitchen area. The rooms were dirty. I didn't realize families live there. They may have carried them in with them. I don't know but I wont recommend it for a night's stay.
Business response:
Dear Shontaya, Thank you for bringing this to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. We take such reports seriously and have taken immediate steps to address them with our housekeeping and pest control teams. We strive to maintain a clean and comfortable environment for all our guests and regret that we fell short of your expectations. Your feedback is invaluable to us as we continuously work to improve our services. We look forward to welcoming you back soon.Sincer... read more
Dirty facility leaking refrigerator
Business response:
Dear William, Thank you for choosing our hotel and sharing your feedback. Please know we never intend to disappoint our guests in any way. We follow strict standards regarding our suites' housekeeping and upkeep, and we sincerely apologize this was not your experience. We appreciate you informing us about your observations so we can address them with the respective teams to ensure future guests receive the exceptional experience they deserve. We hope you will allow us to host you again in the future, as we would welcome the ... read more
Curtains were torn in several places and hanging crooked off of the rail. The bathroom had hair on the walls, sink/counter and on the walls of the bathrub/shower. There was only 1 large towel for a room with 2 twin beds. The coffee maker i recieved from the front desk was filthy, had old coffee in it with the old filter that was dried, crusty and had specks of white fuzzy mood growing in it. Calling the front desk to get anything was impossible the phone kept ringing and no one ever picked up not even after 15 minutes. The w... read more
Business response:
Dear Katarzyna, Thank you for your honest review of your stay at our hotel. We sincerely apologize for the unacceptable experience you had during your stay. Your feedback is deeply concerning, and we are taking immediate action to address these issues. Rest assured, cleanliness and guest satisfaction are our top priorities, and we are investigating this matter thoroughly to prevent any recurrence. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future. Sincerely,Hotel Ma... read more
They did not have shampoo, conditioner or body lotion. When I asked the front desk about it, they gave me only shampoo. They did not have conditioner or body lotion. The listing said, 'Grab N Go' breakfast. When I asked about it, they said, it is only muffins and they did not have that in stock either. It was just coffee until 10 am. There was some trash in the hallway, The area is safe though. Close to MacDonalds, Starbucks and other eateries. I will not stay here again.
Business response:
Dear Radha, Thank you for reviewing our hotel. We would like to express our sincere apologies for any inconvenience that you may have encountered. Your feedback is precious to us, as we take all matters seriously and strive to provide the highest level of service and care to every guest. We will address the concerns you have raised, and your feedback will help us to make necessary improvements. We are glad that you liked our location, and we hope you will consider giving us another opportunity to serve you in the future and ... read more
Don’t bring family here Let’s just say I didn’t stay. The pictures are very inaccurate and deceiving. I should’ve known better when I saw people drinking outside, smoking weed and fixing their cars. I waited almost 10 mins for the front person, first impression the entrance was filthy. I gave it the benefit of the doubt. Went on the elevator (mind you it moves when walking in) and the halls were all stained, the door across from my room didn’t close all the way. I go into my room it smells horribly of cigarettes the energy w... read more
Business response:
Dear Guest, We are deeply sorry to learn about your recent experience. It's distressing to know that your stay did not meet your expectations due to various concerns. Please accept our sincerest apologies for falling short of the service standards we strive for. Your feedback is taken seriously, and we assure you that we will address these issues with our team to prevent any recurrence in the future. We truly hope you will consider giving us another chance to provide you and your family with the exceptional experience you sh... read more
The rooms look nice,but once it got around 1 am I saw roaches in the bathroom and they were going back and forth between the bathroom and kitchen on the floor and counters. I should of took pictures but I don’t do bugs plus when I said something to the front desk they knew they have a roach problem. thankfully I was able to speak to the manager and he was able to reimburse me. The amount people pay for these rooms this hotel should definitely be fumigated.
Business response:
Dear Guest, Thank you for taking the time to share your valuable feedback. Please accept our sincerest apologies for any discomfort caused by the mentioned pest. We follow strict standards when it comes to the cleanliness and pest control of our property. Therefore, we genuinely regret falling short in this regard. Although we regularly treat our guest suites to ensure a pest-free environment, we will share your concerns with the appropriate individuals to uphold our standards and prevent future occurrences. We hope you cons... read more
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.