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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property seems to be used by long term un-homed tenants. Stay away from this property. The confirion of this property is terrible. Nothing is maintained. Carpet dirty, room dirty and area feels unsafe.
Business response:
Dear Raul, Thank you for bringing these concerns to our attention. We are sorry to hear that your experience did not meet your expectations. The cleanliness and maintenance issues you mentioned are concerning, and we will address them with our team immediately. We take the safety and comfort of our guests very seriously and are reviewing our property’s condition to ensure improvements are made. Your feedback is important to us, and we appreciate you sharing it as we work towards enhancing your future experience at our hotel.... read more
We had to call the hotel to alert front desk personnel so we could check in. Light bulbs out throughout facility so overall dark. Lots of sounds from other guests. These guests were not the problem; the facility is not noise insulated. Clean.
Business response:
Dear Michael, Thank you for your feedback. We apologize for the inconvenience you experienced with check-in and the lighting issues. We understand the importance of a quiet and well-lit environment, and we're sorry to hear about the noise disturbances. Your comments regarding the facility's noise insulation and lighting will be addressed to improve our guest experience. We hope to have the opportunity to provide a more comfortable stay in the future. Sincerely,Hotel Management
This hotel was very dirty and old. So not recommend.
Business response:
Dear Chelsie, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced with cleanliness, and we have duly noted your observations regarding the condition of our property. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us... read more
Dirty!! Mainly it was dirty. I noticed it once we walked in, then in the elevator, the stairway and more importantly the room. We were so uncomfortable we thought about it for an hour and checked out. Im glad we did cause it just had a bad vibe.
Business response:
Dear Martin, Thank you for bringing this to our attention. We sincerely apologize for the cleanliness issues you encountered during your recent stay. Maintaining a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations. Your feedback is invaluable to us, and we will address these concerns promptly with our housekeeping team to ensure this does not happen again. We hope to have the opportunity to welcome you back and provide you with a much-improved experien... read more
Advertises a kitchen but there are no utensils or plates. The place was overall dirty and appears run down. Key cards often don't work, and staff were not always available during office hours to fix the key cards
Business response:
Dear Christian, Thank you for your feedback. We apologize for the issues you experienced during your stay, including the lack of kitchen utensils and plates, cleanliness concerns, and difficulties with key cards. Providing a comfortable and well-equipped environment is important to us, and we are addressing these issues with our housekeeping and maintenance teams. We appreciate your patience and understanding. Your comments help us improve, and we hope you will consider staying with us again, where we aim to provide a more s... read more
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.