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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The elevator wasn't working so I had carry my bags up to the second floor. There were no bath towels. The maid only had wash cloths and hand towels. I didn't get much sleep because of the noise coming from another room. It felt unsafe.
Business response:
Dear Stephanie, Thank you for your feedback and for being our guest. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you for staying with us, and we hope you will allow us to welcome you the next time you visit.Sincer... read more
Elevator broken. Dirty. Staff was horrible. Drunk teens in the parking lot at 2 am causing problems jumping on moving cars. Teens woke up a lot of guests. Police dealt with teens for an hour. No hotel staff was there.
Business response:
Dear Jeff, Thank you for your review of our hotel. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon a... read more
Smelt like fish, hallway carpets not vacuumed, due to rains Housing Authority place homeless individuals there. I was forced on a third floor elevator didn't work.. three flights. I have a hip injury.. much pain today! Woke up baby cockroaches in bathroom. No not happy!
Business response:
Dear Christine, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Further, we have shared your remarks with our housekeeping and pest control team for review and quick action so this can be avoided for our future guests. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Managem... read more
Couldnt even keys to the room. Credit card system would not work. Sleeping in a room that i have not been able to check into and i do not have keys for.
Business response:
Dear David, We are truly sorry to hear about the inconvenience you experienced with your room key during your stay. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience. Your comfort is our priority, and we hope you'll consider staying with us again for a more trouble-free experience.Sincerely,Hotel Management
They had issue with giving keys to the room due to an outage, so the clerk had to let you into your room each time you left
Business response:
Dear Dennis, Thank you for being our guest. Please accept our sincere apologies for the issues you experienced while staying with us, which impacted your time with us. Please feel free to connect with our front desk team for further assistance while the authorities investigate. Stay with us again so we can provide you with the hospitality we are known for.Sincerely,Hotel Management
Room aisle stinks dog pee and huminity. Dirty hallway.
Business response:
Dear Yury, We apologize on behalf of our team for any inconvenience caused during your stay at our hotel. We are sorry we could not meet your expectations and understand the disappointment it may have caused. As cleanliness is our top priority, we take all feedback seriously and will address this issue with our housekeeping staff to ensure it does not happen again. We appreciate your kind words and hope you will consider giving us another opportunity to provide better service in the future. Thank you.Sincerely,Hotel Manageme... read more
The front desk said the card machine was broken and they had to escort me to my door to let me in. I’ve never had that happen to me at a hotel. I thought that was very inconvenient. I couldn’t leave without putting a lock open. That’s unprofessional and not right. I already paid my money, otherwise I would’ve went somewhere else for that reason. Hotel kind of old, needs updates. But affordable.
Business response:
Dear Dominique, We appreciate your feedback and understand your concerns. Our apologies for any inconvenience with the card machine. We'll share your observations with the team for improvements. Your understanding is valued, and we hope you consider staying with us again, allowing us to offer a more seamless and updated experience in the future. Thank you for sharing your thoughts.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.