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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty. Dirty sock left in the restroom from previous occupants. Stains on the wall carpet and holes on the wall. Bed & mattress was wet. Mold order in the room.
Business response:
Dear Guadalupe, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is not reflective of our standards. We are addressing these concerns with our housekeeping team immediately. Ensuring a clean and comfortable environment for our guests is our top priority. We hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Management
Not great to stay This is a good place to live but not a good place to stay overnight. It's no bad because of all the food being cooked in all the rooms and there was not even a bowl or Cutlery to use. There was a cockroach in the bathroom.
Business response:
Dear Arlene, Thank you for your feedback. We apologize for the inconvenience caused by the lack of kitchenware and cleanliness issues you experienced. We are addressing these concerns to ensure a more comfortable stay for our guests. Your comments are valuable to us, and we appreciate your understanding. We hope to have the opportunity to provide a better experience during your next visit.Sincerely,Hotel Management
No toilet paper , no service
Business response:
Dear selene, We apologize for the inconvenience you experienced during your stay. The lack of amenities and service is unacceptable, and we deeply regret that we did not meet your expectations. Please know that your feedback is important to us, and we will share these issues appropriately. We hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management
Bad experience, lobby and corridor had a heavy cigarette smoke odor. The bedding in my non-smoking room smelled of cigarettes. The overall odor in the room reminded me of stale dirty clothes. The toilet seat was loose and easily moved side to side. First night I killed three roaches and more the second night. Started check-out at 3 am because of the roaches.
Business response:
Dear HENRY, Thank you for bringing these concerns to our attention. We sincerely apologize for the unpleasant experience you had during your stay. We take cleanliness and maintenance seriously and will address the issues you mentioned with our housekeeping and maintenance teams immediately. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
Cheap servise The front desk staff is lazy at the lowest level. The internet in the room was almost nonexistent. There were few guests staying, but our request for a higher floor was not heard. I've stayed here a few times but this was by far the worst experience.
Business response:
Dear Guest, We apologize for the inconvenience you experienced during your recent stay. We prioritize Providing excellent service, and we regret falling short of your expectations. We will address your concerns with our team to ensure improvements are made, particularly regarding internet connectivity and any service lapses. Your feedback is valuable, and we appreciate your continued patronage. We hope to regain your trust and provide you with a much-improved experience on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,075 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.