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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not sure how this is a 3.7 rating, more like a 2. Breakfast is granola bars and a stale muffin, property is dirty and smells, beds worn, sheets scratchy, towels more like rags. FYI, all rooms allow pets.
Business response:
Dear beejahn, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Managemen
Room was smelly & the floor was dirty. The bottom of my feet were black after walking around the room. A lot of smokers around the outside of the building and not just cigarettes so that was disappointing to smell. Not the greatest choice of places to stay but it was cheap and you get what you pay for so there you have it.
Business response:
Dear Eric, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Won’t be coming back. Room had an odd odor so I had to leave the ac on to keep air flow. My feel felt “slimy” from the aged carpet. I don’t know when the pics on the site were taken, but not from the last 10 years.
Business response:
Dear Jason, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would h... read more
Elevator not working. No pool
Business response:
Dear Laura, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We also apologize for the issues you had with our elevators. We understand your frustration and sincerely regret the temporary inconvenience. Thank you for your patience and understanding. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommoda... read more
Upon checking in we saw a wet hand towel hang over the shower rod. Elevator is broken. Breakfast is terrible (instant oatmeal, granola bar or small chocolate muffin) I would think paying $220 a night would give you a bit better breakfast
Business response:
Dear Tram, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Dirtiest room in America is what I call this place now. My wife had to buy a tub of Clorox wipes to clean all the floors and surfaces. Absolutely nasty. I told the front desk and they did nothing. Unbelievable.
Business response:
Dear Dana, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Staff was very helpful no complaint on that part. Only complain is that the hotel was super dirty.
Business response:
Dear Guest, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
The beds were comfy. I didn't shower, My view was nice on the golf course...as far away from the STAIRS as possible (202). I needed a "my night" from my home life (live 3 miles away). At check in I asked if it was possible to get a 1st floor room; I have a walking boot on & was told no. OK at least there is an elevator. NO it was not working.I had heavy stuff & almost fell backwards going up the stairs with my bags. About midnight I woke up & knew I had to be home by 8:00 am & I was dreading the stairs down with my bags. I t... read more
Business response:
Dear Deborah, thank you for choosing us. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We do try to honor room requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance... read more
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,086 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.