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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Bad
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
When we got there to check in they didn’t have the room we had requested (2 dibble beds) so we had to get 2 separate rooms for our family of 4. When we got to the first room, even though it says it’s a smoke free property, both rooms reeked of cigarette smoke. The rooms were very old and looked like they had water damage in the bathrooms. We will never stay at an Extended Stay America hotel again.
Business response:
Jeanette, thank you for staying with us. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. Also, please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct... read more
Wouldn't recommend it Stayed a couple night to take advantage of a kitchen area, but it wasn't stocked as listed online. Also, stovetop light burned out and very dirty. Went to ask for one and the girl at front desk didn't know where to find one. Awful fluorescent tube lighting on ceiling. Had to ask for wash cloths, no lotion, no extra pillows, dirty hallways, funky overall and uncomfortable.
Business response:
Thank you for posting a review of your recent stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered and apologize for the concerns you had with your guest room. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and make sure we are well-poised to serve you better. We hope you will give us a chance to provide you with the flawless... read more
Booked the room! No one called me to say they overbooked! It was for me n my lady. What if i booked for a family? Spent next 1.5hrs looking for a place to stay. Unacceptable
Business response:
Chris, thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures, so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Motel 6 is probably better By the second night I had to already change rooms 3 times. They also have roaches in the rooms. Probably due to people living there. Place is disgusting, don’t stay here.
Business response:
Matthew, please accept our apologies for the issues you experienced with all our accommodations. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you ... read more
Fully equipped means having to ask the front desk for everything aside from the usual towels and minis. The only thing I was grateful for was the hard floors in the room. This hotel smells like a mixture of dirty feet and dogs. They charge a pet fee to clean and fumigate but I doubt that actually happens. Windows are so dirty they’re foggy. The elevator was broken, which I feel like should somehow be communicated through the website…. Like when there’s rides down at theme parks you can see it on the website…. If you must sta... read more
Business response:
Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Your feedback has been shared with our housekeeping and the front desk team to ensure similar issues are not made in the future It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Manag... read more
Very outdated hotel. Carpet in walkway and room are dirty. Very good location but in dire need of renovation. Will not stay here again.
Business response:
Rocile, thank you for posting a review of your stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review this with our team and take steps to ensure we are more diligent going forward. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will give us a chance to redeem ourselves the next time you are in the... read more
Good and bad
Business response:
Minodora, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The hotel smells horrible. The minute you walk in your hit with tons of horrific odors. Staff was nice and close to soccer fields but never again.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,086 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.