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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was not able to stay here due to a miscommunication between Expedia and the hotel. The hotel did not have my reservation booked, and after waiting on hold with expedia for over 2 hours, i gave up.
Business response:
Thank you for taking the time to post a review. We are sorry for the predicament with your reservation caused due to the third-party website. We hope you will choose us again and allow us the chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Switched rooms 2x booth rooms smelled really bad, ended up leaving and driving home instead.
Business response:
Thank you for your review. We are sorry for the smell you encountered and regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We regret the inconvenience you faced and hope to have another chance to prove ourselves. Sincerely, Hotel Management
I initially booked this hotel because it included breakfast since I had a conference early in the morning in Carlsbad. So when I got to the hotel I was told that breakfast is no longer included but I was charged for it. That is not right. You should not charge someone for breakfast and not include it. I did not argue with the front staff but just accepted the fact that breakfast was not included and just forced myself to get up early in the morning to drive and get something to eat. Another thing was once we got for the hote... read more
Business response:
Tariq, thank you for your review. We are sorry for the cleanliness issue you encountered in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We also regret your disappointment with our grab-and-go breakfast not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We hope to welcome you back so that we can provide yo... read more
NO! Never stay here! Horrible service......horrible rooms....non caring staff
Business response:
Dan, thank you for taking the time to write a review. We were disheartened to read about the unsatisfactory service you experienced and the issues you had in your suite. Although your experience is not typical of the service we provide, we have room to improve and assure you we will. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Business response:
John, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The whole hotel needed updating, my room smelled like cigarettes and mold , there was animal hair everywhere, and I got bit by a fleas , the furniture Had cigarettes whole in them and cat scratches , the bathroom and brunt makers as well , weird people coming in out of the hotel room , didn’t feel safe at night
Business response:
Alice, thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Also, our guests' safety and security is our topmost prio... read more
There was an rv parked out front and a cockroach in my bathroom
Business response:
Thank you for being our guest. We are sorry for the difficulties you had in your room and regret the inconvenience it caused. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the suite you occupied will be professionally inspected and treated as a precaution. We appreciate you bringing this to our attention and hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,011 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.