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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a worst experience, one blanket with blood from other person. Trash under the bed, floor dirty and mold in the bathtub.
Business response:
Dear Jose, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our Housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Once more, we do apologize. We hope you will allow us to redeem ourselves in... read more
The place bad , dirty , under the bed there was trash , can sodas and others stuff , they dont clean under the beds ...the elevator was not working, the night shift front desk was rude ....it was a bad expirence overall...
Business response:
Dear Tania, please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards, and our housekeeping and maintenance are reviewing their processes to ensure this does not happen again. Also, we have discussed your review with our night staff as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback; it helps us improve the experience for future guests. We hope you will consider staying with us... read more
Staff was nice but the it’s not clean at all
Business response:
Dear Manuel, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. It is good to know that our team members left a lasting impression on you. We hope you will consider giving us another opportunity to host you in the future and welcome you back again... read more
Business response:
Dear Lorena, thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for any concerns you had during your stay. Thank you for choosing us, and we hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Good
Business response:
Angelino, although your rating does not reflect your review, we are pleased to know you enjoyed most aspects of your stay. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Sincerely, Hotel Management
Tried to check in late. I was told they couldn’t do it because it was too late at 1 am. I understand it’s late but I do have a reservation and I’m speaking to a human but they couldn’t do it because the corporate computer was down. Not sure why they can’t hold a reservation and issue a key. I’m here, they are here but they can’t complete the reservation?
Business response:
Shon, thank you for sharing your feedback. We are sorry for being unable to accommodate you this time as. We truly regret the inconvenience this may have caused. We hope to have a future opportunity to host you. Sincerely, Hotel Management
Worst stay
Business response:
Thank you for choosing us and taking the time to rate your stay. Please accept our apologies for not meeting your expectations. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Business response:
Dear Daryl, thank you for leaving your rating. We are sorry to learn your stay was not as you expected, we apologize for any concerns during your stay. Thank you for choosing us, and we hope you will visit again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,086 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.