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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Lorena, thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for any concerns you had during your stay. Thank you for choosing us, and we hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Good
Business response:
Angelino, although your rating does not reflect your review, we are pleased to know you enjoyed most aspects of your stay. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Sincerely, Hotel Management
Tried to check in late. I was told they couldn’t do it because it was too late at 1 am. I understand it’s late but I do have a reservation and I’m speaking to a human but they couldn’t do it because the corporate computer was down. Not sure why they can’t hold a reservation and issue a key. I’m here, they are here but they can’t complete the reservation?
Business response:
Shon, thank you for sharing your feedback. We are sorry for being unable to accommodate you this time as. We truly regret the inconvenience this may have caused. We hope to have a future opportunity to host you. Sincerely, Hotel Management
Worst stay
Business response:
Thank you for choosing us and taking the time to rate your stay. Please accept our apologies for not meeting your expectations. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Business response:
Dear Daryl, thank you for leaving your rating. We are sorry to learn your stay was not as you expected, we apologize for any concerns during your stay. Thank you for choosing us, and we hope you will visit again soon. Sincerely, Hotel Management
Bad Bad
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
When we got there to check in they didn’t have the room we had requested (2 dibble beds) so we had to get 2 separate rooms for our family of 4. When we got to the first room, even though it says it’s a smoke free property, both rooms reeked of cigarette smoke. The rooms were very old and looked like they had water damage in the bathrooms. We will never stay at an Extended Stay America hotel again.
Business response:
Jeanette, thank you for staying with us. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. Also, please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct... read more
Wouldn't recommend it Stayed a couple night to take advantage of a kitchen area, but it wasn't stocked as listed online. Also, stovetop light burned out and very dirty. Went to ask for one and the girl at front desk didn't know where to find one. Awful fluorescent tube lighting on ceiling. Had to ask for wash cloths, no lotion, no extra pillows, dirty hallways, funky overall and uncomfortable.
Business response:
Thank you for posting a review of your recent stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered and apologize for the concerns you had with your guest room. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and make sure we are well-poised to serve you better. We hope you will give us a chance to provide you with the flawless... read more
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,011 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.