Extended Stay America - San Diego - Oceanside

Business response:

Dear David, thank you for taking the time to write your review. Our main goal is to offer an exceptional stay for our guests with clean and comfortable accommodations. After reading your review, we regret this was not your experience. We also want to apologize for the inconvenience you had with the temporary issue with the elevator. Our Maintenance team is already working on fixing it as soon as possible. Furthermore, we offer a complimentary grab-and-go breakfast, and we're sorry you didn't experience it. We will evaluate t... read more

Business response:

Dear jose, thank you for taking the time to write your review. Our main goal is to offer an exceptional stay for our guests with clean and comfortable accommodations. After reading your review, we regret this was not your experience. Moreover, we apologize for the inconvenience you had with the temporary issue with the elevator. Our Maintenance team has been working on fixing it as soon as possible. We won’t overlook the behavior of our staff, so thanks for making us aware of this. We regret that all these issues made your s... read more

Business response:

Dear Dolores, please accept our apologies and assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management 

Business response:

Dear Marco, we appreciate you being our guest and sharing your observations. We are sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Please also accept our apologies for the maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. Although, we are happy that our locati... read more

Business response:

Dear Kaushika, thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room condition you describe are unacceptable and not representative of our quality standards. We are meeting with our housekeeping staff to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We do want to apologize for the difficulties with the e... read more

Business response:

Dear Rosario, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We understand that no explanation of these issues can change your recent experience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hop... read more

Business response:

Dear Daniel, we appreciate your review, and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improveme... read more