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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not happy 1-I was really disappointed on my staying. First when I got to the hotel, front desk couldn’t find my reservation at all. I was on the phone trying to cancelled my existing reservation with hotels.com and when I finally spoke with an agent they said they cancelled my reservation and turned out they never did. 2- elevator was not working at all 3- room was not as clean as it was supposed to. 4- bathroom sink was clogged 5- there were not wash towels and toiletries supply. Last, I didn’t feel safe at the property. So... read more
Business response:
Ana, thank you for being our guest and leaving feedback. We regret the reservation issues you had upon arrival and apologize for the problems in your room and with the elevator. Please be assured we will be more diligent going forward. We are also concerned about your additional comments and will address with our team, as our guests' comfort and safety is our top priority. We hope you will allow us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Low supplies. And staff took a while to attend you.
Business response:
Janette, thank you for being our guest. We apologize for the difficulties you faced and for the issues you had with our staff. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
The rooms, hallways and stairwells weren't the cleanest. The doors were consistently propped open allowing anyone to come in.
Business response:
Mindy, thank you for taking the time to give important specifics in your evaluation of our hotel. We apologize for the cleanliness issues you encountered. Your feedback will be shared with our housekeeping team for review and action. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Fresh stains on the floor, bathroom and toilet were disgusting, and room smelled like mildew
Business response:
We would like to offer you our sincerest apologies for our hotel not living up to your expectations during your stay. We do not take cleanliness issues lightly, and we will be addressing this with our head of housekeeping. We have checks and balances in place to double inspect every suite before a guest checks in, or returns back to their suite. We are redoubling our efforts to make sure we adhere to these procedures. We hope we will have the pleasure of welcoming you back to our hotel in the near future to provide you with ... read more
Bad smell Room smelled heavy of cat urine, hallways also smell bad of dog and cat urine
Business response:
Al, thank you for taking the time to review our hotel. We apologize for the odor you encountered in the lobby and in the room. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please consider a future s... read more
They were problems with the shower and the toilet.
Business response:
Thank you for being our guest. Please accept our apologies for the maintenance issue which impacted your stay with us. We appreciate you bringing these issues to our attention, and we want to let you know our team is already working to address the problems you mentioned. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,011 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.