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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No sleep! I reserved a queen bed but was told I got the last room with fulls. The person above me stopped from 8pm-1am back and forth nonstop. I had to get up at 2am for work and only had 1 hour sleep. Defeated the whole purpose of staying close to work. I got the last room so I knew I wouldn’t be able to move. I dragged all Fay with no sleep.
Business response:
Thank you for your candid evaluation. We regret we were not able to accommodate you in the room of your choice and for the noise disturbance you encountered. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our area. Sincerely, Hotel Management
This place is so dirty we refused to stay there. Do not book here. They have too many long time residents and the place is gross.
Business response:
Thank you for taking the time to review your visit to our hotel. We are truly sorry your room was not in the spotless condition it should have been when you arrived. We will be taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management
Was not able to stay here due to a miscommunication between Expedia and the hotel. The hotel did not have my reservation booked, and after waiting on hold with expedia for over 2 hours, i gave up.
Business response:
Thank you for taking the time to post a review. We are sorry for the predicament with your reservation caused due to the third-party website. We hope you will choose us again and allow us the chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Switched rooms 2x booth rooms smelled really bad, ended up leaving and driving home instead.
Business response:
Thank you for your review. We are sorry for the smell you encountered and regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We regret the inconvenience you faced and hope to have another chance to prove ourselves. Sincerely, Hotel Management
I initially booked this hotel because it included breakfast since I had a conference early in the morning in Carlsbad. So when I got to the hotel I was told that breakfast is no longer included but I was charged for it. That is not right. You should not charge someone for breakfast and not include it. I did not argue with the front staff but just accepted the fact that breakfast was not included and just forced myself to get up early in the morning to drive and get something to eat. Another thing was once we got for the hote... read more
Business response:
Tariq, thank you for your review. We are sorry for the cleanliness issue you encountered in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We also regret your disappointment with our grab-and-go breakfast not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We hope to welcome you back so that we can provide yo... read more
NO! Never stay here! Horrible service......horrible rooms....non caring staff
Business response:
Dan, thank you for taking the time to write a review. We were disheartened to read about the unsatisfactory service you experienced and the issues you had in your suite. Although your experience is not typical of the service we provide, we have room to improve and assure you we will. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,086 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.