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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the AC was not working properly the door knob from the bates didn’t work neither they don’t have a pool no jacuzzi too pricey
Business response:
Our entire team would like to thank you for your review. We're sorry that you encountered maintenance issues in your room. Our Engineering team is checking the room where you stayed to make any repairs. It is our goal to provide an excellent stay for every guest so thank you for bringing this to our attention. We appreciate the valuable feedback and hope you will give us a second chance to make a better impression. Sincerely, Hotel Management
the fact that you have to ask for the hair dryer front desk and no plastic bag for laundry not wanting me stay anymore
Business response:
Thank you for for the feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope you reconsider staying with us again soon. Sincerely, Hotel Management
Extend Stay Late Checkin/Overcharge Fiasco. 1. Called in advance to keep reservation with an expected 1100pm-0300am driving in arrival, was told no problem. 2. Reservation was canceled upon arrival and erroneously charged 151.87 per room (2 rooms) for not showing up before 2 am or canceling the reservation. 3. Then they over charged my credit card for the original 3 night stay at 497$. 4. 2nd day,new guests were given keys to my rooms and attempted to open our doors. Front Desk promptly called me at my rooms and asked "who i... read more
Unhappy customer I was not happy with this hotel. The hotel room smelled like mildew, there was no pots and pans, or anything in the kitchen to cook with. I had to call to have some brought up to me. No shampoo or soup. I used my own. The continental breakfast.... it was a joke. Cereal bars, coffee, tea and pre wrapped muffins. Never again will i stay at this hotel.
Business response:
Morvarid, thank you for being our guest. We apologize for the odor you experienced in your accommodation and the for your disappointment with the in-room amenities. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, know our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. P... read more
Bad service. The worst front desk customer service I have ever experienced. Phone non working in the room. If there would have been an emergency it could be terrible.
Business response:
Cecelia, thank you for reviewing your experience at our hotel. We apologize for the issues you encountered in your room and at our front desk. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,011 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.