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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The television did not work. They brought a send tv and still didn't work. They didn't offer to switch rooms. I was disappointed.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and that ruined your stay. We have alerted our maintenance team about the television, and they are checking and fixing it immediately. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The room was nice but the staff and service was absolutely terrible. From check in to check out the front desk staff had no idea what they were doing, no answers for the customer service person from the app I used to book the room and every shift had different rules when it came to checking in, i was under the impression a deposit was only needed when paying at the property as stated when i booked the room but not the case when checking in and due to the inability for staff to answer basic questions to the customer service o... read more
Business response:
Katie, thank you for your review. We apologize for the poor service you received from our associates. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. Also, know we must have some amount on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clear... read more
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
Staff unfriendly!!! Breakfast was all pre packaged sugar filled items. That’s not breakfast. I was told it was just a coffe bar but they have it listed as breakfast..
Business response:
Thank you for choosing our hotel. We apologize for the poor service you received from our associates and for not meeting your expectations with our grab-and-go breakfast. We have discussed your concerns with our team to remind them our main goal is to provide outstanding customer care to our guests. We will also share your feedback with our Brand Leaders so that they can use it while planning the new breakfast offerings. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Managem... read more
Business response:
Christine, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Our sheets were disgusting and had stains on them. I seriously was creeped out. There was garbage from whoever stayed there before that was never cleaned out. I’m seriously disgusted. We booked a king and they gave us a queen. Complete waste of $100.
Business response:
Thank you for reviewing your stay with us. We apologize for not being able to accommodate you in the room of your choice and for the cleanliness issues you encountered while you were here. Your feedback has been discussed with our team, and we’re reviewing our procedures, so this does not happen again. We’re personally following up on your concerns, so we are more consistent in our service delivery. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
All good except morning manager.. Management in the morning was rude and not at all understanding. My car broke down and I was not able to get to bank as quickly as I would have like but still made it by 1 hr after check out and they refused to extend because of it even though I explained upfront where I was heading and what for.
Business response:
Levi, thank you for evaluating your experience at our hotel. Although you liked certain aspects of your stay, we apologize regarding the rude behavior of our team members. Your feedback will be used as a training tool to ensure our associates deliver better service going further. Please consider giving us another chance to provide you with a better stay in the near future. Sincerely, Hotel Management
When booking it said breakfast included but after it was a grab n go which only had granola bars and muffins. The staff was arguing discussing who was responsible for restocking the items and since it hardly had anything there. I was also expecting a hair dryer in the bathroom but no. Bare bones basic room and not a very friendly staff. It should really say grab and go breakfast at booking not after.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Kindly note, in-room amenities such as hair-dryers are available at front desk to ensure their cleanliness. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I experienced all of the above,A hard bed, which they helped out with a blanket for padding second night, the people upstairs kept walking back and forth all night I was on first floor, then in one of the rooms next to me I heard a large dog barking,the people next to me were yelling at thier kids, kids yelling back,well back to the people upstairs,woke up at 5 am to, walking back and forth, good thing I had 1 earplug, so I go to the bathroom,water on the floor coming down the cieling, I went out told the front desk, hey wha... read more
Business response:
Michael, thank you for your review. Please accept our apologies for the difficulties you had during your stay. We assure you that we have shared your concerns with the appropriate teams, and we’re taking extra care in order to prevent such incidents from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,011 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.