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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad smell Room smelled heavy of cat urine, hallways also smell bad of dog and cat urine
Business response:
Al, thank you for taking the time to review our hotel. We apologize for the odor you encountered in the lobby and in the room. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please consider a future s... read more
They were problems with the shower and the toilet.
Business response:
Thank you for being our guest. Please accept our apologies for the maintenance issue which impacted your stay with us. We appreciate you bringing these issues to our attention, and we want to let you know our team is already working to address the problems you mentioned. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
the AC was not working properly the door knob from the bates didn’t work neither they don’t have a pool no jacuzzi too pricey
Business response:
Our entire team would like to thank you for your review. We're sorry that you encountered maintenance issues in your room. Our Engineering team is checking the room where you stayed to make any repairs. It is our goal to provide an excellent stay for every guest so thank you for bringing this to our attention. We appreciate the valuable feedback and hope you will give us a second chance to make a better impression. Sincerely, Hotel Management
the fact that you have to ask for the hair dryer front desk and no plastic bag for laundry not wanting me stay anymore
Business response:
Thank you for for the feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope you reconsider staying with us again soon. Sincerely, Hotel Management
Extend Stay Late Checkin/Overcharge Fiasco. 1. Called in advance to keep reservation with an expected 1100pm-0300am driving in arrival, was told no problem. 2. Reservation was canceled upon arrival and erroneously charged 151.87 per room (2 rooms) for not showing up before 2 am or canceling the reservation. 3. Then they over charged my credit card for the original 3 night stay at 497$. 4. 2nd day,new guests were given keys to my rooms and attempted to open our doors. Front Desk promptly called me at my rooms and asked "who i... read more
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,086 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.