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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unhappy customer I was not happy with this hotel. The hotel room smelled like mildew, there was no pots and pans, or anything in the kitchen to cook with. I had to call to have some brought up to me. No shampoo or soup. I used my own. The continental breakfast.... it was a joke. Cereal bars, coffee, tea and pre wrapped muffins. Never again will i stay at this hotel.
Business response:
Morvarid, thank you for being our guest. We apologize for the odor you experienced in your accommodation and the for your disappointment with the in-room amenities. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, know our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. P... read more
Bad service. The worst front desk customer service I have ever experienced. Phone non working in the room. If there would have been an emergency it could be terrible.
Business response:
Cecelia, thank you for reviewing your experience at our hotel. We apologize for the issues you encountered in your room and at our front desk. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
I'd say not recommendable. Some of the things. Thank you.
Business response:
Please accept our apology for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
over all not a very good place to stay with lil ones. room was stuffy and humid even with air on. reserved a non-smoking room but yet smelled like weed very strong. Also we stayed 2 days they do not provide daily house keeping and additional needs would have to be requested at check-in desk.
Business response:
Thank you for posting a review of your stay. We apologize for the smoke smell you experienced in your accommodation and the inconvenience you had due to our housekeeping policy. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We hope you will g... read more
You get what you pay for and I didn't mind that the hallways smelled a little funny since it's a place that welcomes pets you are bound to find funny smells sometimes, my room was clean, carpet had a big red stain in it, there is no maid service which is fine, if you need clean towels you have to go get them and that's fine too, I needed a hair dryer and had to go get it at the front desk and all of that was ok until found roaches in my last day there. That's just not ok, I went back home a little paranoid thinking I might h... read more
Business response:
Rose, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
This hotel should be out of business, the whole hotel stinks, weed, dirt, sweat etc at the same time. Our room was discussing, pubic hair on the bed, hair in the fridge, bugers in the wall omg. We complained about the condition of the room and the Manager gave us an other room and when we opened the door was a huge spider omg ... we spoke to Expedia an they help us to find an other hotel. Thank you Expedia.
Business response:
You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Manag... read more
I will need you to call me at 832 643 2703. You guys sent me an email to cancel my reservation at last minute and still charge me $208.
Business response:
Chau, we are sorry for the issue you encountered and regret the inconvenience it caused. Regarding the charges, please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,086 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.