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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
TERRIBLE!! Cabinets are filthy... Walls are too thin... the guests above us were walking too hard back and forth for an hour at midnight and we can hear so loud from our room... to the right someone was tapping on walls 4 am... 5 am, someone having conversations and everything can be heard from my bed... then at 9 am, police knocking so loud on the hallway to another room... needless to say A VERY RESTLESS STAY.
Business response:
Juliet, we sincerely apologize that you experienced so many difficulties and that your stay was disturbed due to other guests. We wish we had the opportunity to resolve this issue while you were here, as we would have done our best to make your visit a comfortable one. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The moment you walk into the hotel it smells like smoke, even though it's a non-smoking hotel. The bathroom door handle literally fell off. The window on the main floor didn't lock. Red Stains on the carpet. Breakfast wasn't a typical continental breakfast you get at hotel, its a shelf with coffee and old muffins
Business response:
Please accept our apology for not living up to your expectations during your visit. Although we are a non-smoking property, we are sorry for the smoke odor you encountered. On rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. Rest assured, we have shared your feedback with the housekeeping team to be more diligent in their efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on yo... read more
The ad Expedia post said hotel had a pool and freee breakfast for the site I chose but I was sent to Oceanside so it was not what o expected just like hotel I’m Cancun so I try another agency next trip
Business response:
Jennifer, thank you for being our guest. We apologize for not meeting some of your expectations and for the inconvenience you had due to it. Please be assured that we will share your feedback regarding our grab-and-go breakfast with our Brand Leaders to assist them when determining new selections for future implementation. We hope you will consider giving us a second chance the next time you are in Oceanside. Sincerely, Hotel Management
The staff was very rude.neighbors were very loud.
Business response:
Jaclyn, thank you for being our guest. We apologize as our staff members were rude to you while you were here. Your feedback is of utmost value, and we will use it as a training tool to ensure our associates deliver better service going further. On rare occasions we have guests who do not adhere to the property rules, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. Please consider giving us another chance to provide you with a better stay in the near future. Sincerely, Hotel Management
Elevator was not working had room on 3rd floor had to go downstairs to get new towels as room service did not bring towels to room
Business response:
Jesus, thank you for taking the time to evaluate our hotel. Please accept our apologies for the elevator, and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
BAD Nasty Rooms not clean and poor customer service
Business response:
Tiffany, we sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
There were no room service . The room smelled very bad
Business response:
First and foremost, we would like to offer you my apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping service was not shared at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel... read more
not recommended Check in was easy. Close to shops. Very smelly (cigarette and strong chemical) as soon open the frond door. Out dated interior but looks clean enough. Sheets look fine but my son and I were very itchy(my son's skin had red patches)when we were in bed. Might be bedbugs. Won't be back for the price I paid.
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,011 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.