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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is underway slow upgrade, however, it needs a complete scrub down. Rooms smelled like a ton of smoke...
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Old and outdated rooms Hotel lobby and rooms looked run down. Furnishings were minimal. Saving thing was it was close to amenities like restaurants and stores.
Business response:
Linda, thank you for posting a review - we value your comments! Please accept our apologies for not meeting your expectations with regard to the outdated furnishings, condition of your guest room. Although we continue to receive high marks for service and cleanliness, we do acknowledge that it is time for some updates. Thank you for being our guest. We hope to have the opportunity to make a better impression on a future stay. Sincerely, Hotel Management
The walls appear to be very thin. My neighbors tv was on all night and I could hear him speaking on the phone. The noise was unbearable. I was unable to fully catch my sleep.
Business response:
Marsha, thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest.We aresorry your sleep was disrupted by noise from other guests of the hotel. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
The television did not work. They brought a send tv and still didn't work. They didn't offer to switch rooms. I was disappointed.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and that ruined your stay. We have alerted our maintenance team about the television, and they are checking and fixing it immediately. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The room was nice but the staff and service was absolutely terrible. From check in to check out the front desk staff had no idea what they were doing, no answers for the customer service person from the app I used to book the room and every shift had different rules when it came to checking in, i was under the impression a deposit was only needed when paying at the property as stated when i booked the room but not the case when checking in and due to the inability for staff to answer basic questions to the customer service o... read more
Business response:
Katie, thank you for your review. We apologize for the poor service you received from our associates. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. Also, know we must have some amount on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clear... read more
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
Staff unfriendly!!! Breakfast was all pre packaged sugar filled items. That’s not breakfast. I was told it was just a coffe bar but they have it listed as breakfast..
Business response:
Thank you for choosing our hotel. We apologize for the poor service you received from our associates and for not meeting your expectations with our grab-and-go breakfast. We have discussed your concerns with our team to remind them our main goal is to provide outstanding customer care to our guests. We will also share your feedback with our Brand Leaders so that they can use it while planning the new breakfast offerings. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Managem... read more
Business response:
Christine, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Our sheets were disgusting and had stains on them. I seriously was creeped out. There was garbage from whoever stayed there before that was never cleaned out. I’m seriously disgusted. We booked a king and they gave us a queen. Complete waste of $100.
Business response:
Thank you for reviewing your stay with us. We apologize for not being able to accommodate you in the room of your choice and for the cleanliness issues you encountered while you were here. Your feedback has been discussed with our team, and we’re reviewing our procedures, so this does not happen again. We’re personally following up on your concerns, so we are more consistent in our service delivery. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,086 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.