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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All good except morning manager.. Management in the morning was rude and not at all understanding. My car broke down and I was not able to get to bank as quickly as I would have like but still made it by 1 hr after check out and they refused to extend because of it even though I explained upfront where I was heading and what for.
Business response:
Levi, thank you for evaluating your experience at our hotel. Although you liked certain aspects of your stay, we apologize regarding the rude behavior of our team members. Your feedback will be used as a training tool to ensure our associates deliver better service going further. Please consider giving us another chance to provide you with a better stay in the near future. Sincerely, Hotel Management
When booking it said breakfast included but after it was a grab n go which only had granola bars and muffins. The staff was arguing discussing who was responsible for restocking the items and since it hardly had anything there. I was also expecting a hair dryer in the bathroom but no. Bare bones basic room and not a very friendly staff. It should really say grab and go breakfast at booking not after.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Kindly note, in-room amenities such as hair-dryers are available at front desk to ensure their cleanliness. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I experienced all of the above,A hard bed, which they helped out with a blanket for padding second night, the people upstairs kept walking back and forth all night I was on first floor, then in one of the rooms next to me I heard a large dog barking,the people next to me were yelling at thier kids, kids yelling back,well back to the people upstairs,woke up at 5 am to, walking back and forth, good thing I had 1 earplug, so I go to the bathroom,water on the floor coming down the cieling, I went out told the front desk, hey wha... read more
Business response:
Michael, thank you for your review. Please accept our apologies for the difficulties you had during your stay. We assure you that we have shared your concerns with the appropriate teams, and we’re taking extra care in order to prevent such incidents from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
The room was to small for my family and they would not give us a rollout bed
Business response:
Thank you so much for your recent stay with us, and we appreciate you taking the time to share your feedback. We are sorry to hear you were disappointed with the size of your suite. We do have a variety of suite types available, and perhaps one of the larger suites will better meet your needs during your next stay. Thank you again, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Management needs to address some issues. The front desk personnel and check in was amazing. The rooms can use some work. The shower head not only leaks, but it sprays water everywhere. Then the connection to the shower head was obviously addressed as you can see some thread repair. However, when you turn the shower on, it’s spraying water on to the floor from there. Although I suggest getting bigger room TVs , if not, you should at least elevate it more. You can’t see a full screen from the comfort of your bed. The back exit... read more
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Elevator got stucked and terrible emergencies services
Business response:
We sincerely apologize for the inconvenience you encountered in the elevator and regret our team wasn’t able to fix the issue in a timely manner. Please know our engineering team is alerted to be more responsive during such incidents and ensure we deliver a better a experience the next time you are here. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not impressed... Elevator did not work, we were put on the 3rd floor... no coffee pot in the room, the one brought up did not work, Not impressed...
Business response:
Stephan, we are terribly sorry for falling short of your expectations for a hassle-free and enjoyable stay. Please accept our sincere apologies for the difficulties you had. Your feedback for the elevator and the coffee-maker is shared with the maintenance for review and action. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,086 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.