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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Thanks but no thanks This hotel was a good deal price-wise, but that's about it. Checkin was problematic. Service so-so. Room outdated, old smoke smell, and dirty. Found a bug in my sheets and I was just done. I slept in the chair.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a clean environment has been our aim, and we apologize for having failed in this attempt. Your feedback highlights the areas we need to improve our game at, so it’s been discussed with the concerned teams to ensure we deliver top-notch services going forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The room was decent but it smelled horrible. The side door wasn’t working. The elevator was also not working. I would have canceled but I was already here. I’d suggest looking at another place.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping and maintenance issues you encountered. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The elevator was broken we had to walk up and down to the third floor. Worst was they made no efforts to make any of it write with us or even ask if we wanted a different room on a lower floor.
Business response:
Bobby, thank you for staying with us and sharing your experience. Please accept our apology for the elevator, not working properly and for the inconvenience, this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely, Hotel Management
TERRIBLE!! Cabinets are filthy... Walls are too thin... the guests above us were walking too hard back and forth for an hour at midnight and we can hear so loud from our room... to the right someone was tapping on walls 4 am... 5 am, someone having conversations and everything can be heard from my bed... then at 9 am, police knocking so loud on the hallway to another room... needless to say A VERY RESTLESS STAY.
Business response:
Juliet, we sincerely apologize that you experienced so many difficulties and that your stay was disturbed due to other guests. We wish we had the opportunity to resolve this issue while you were here, as we would have done our best to make your visit a comfortable one. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The moment you walk into the hotel it smells like smoke, even though it's a non-smoking hotel. The bathroom door handle literally fell off. The window on the main floor didn't lock. Red Stains on the carpet. Breakfast wasn't a typical continental breakfast you get at hotel, its a shelf with coffee and old muffins
Business response:
Please accept our apology for not living up to your expectations during your visit. Although we are a non-smoking property, we are sorry for the smoke odor you encountered. On rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. Rest assured, we have shared your feedback with the housekeeping team to be more diligent in their efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on yo... read more
The ad Expedia post said hotel had a pool and freee breakfast for the site I chose but I was sent to Oceanside so it was not what o expected just like hotel I’m Cancun so I try another agency next trip
Business response:
Jennifer, thank you for being our guest. We apologize for not meeting some of your expectations and for the inconvenience you had due to it. Please be assured that we will share your feedback regarding our grab-and-go breakfast with our Brand Leaders to assist them when determining new selections for future implementation. We hope you will consider giving us a second chance the next time you are in Oceanside. Sincerely, Hotel Management
The staff was very rude.neighbors were very loud.
Business response:
Jaclyn, thank you for being our guest. We apologize as our staff members were rude to you while you were here. Your feedback is of utmost value, and we will use it as a training tool to ensure our associates deliver better service going further. On rare occasions we have guests who do not adhere to the property rules, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. Please consider giving us another chance to provide you with a better stay in the near future. Sincerely, Hotel Management
Elevator was not working had room on 3rd floor had to go downstairs to get new towels as room service did not bring towels to room
Business response:
Jesus, thank you for taking the time to evaluate our hotel. Please accept our apologies for the elevator, and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,086 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.