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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We not going to go back anymore.They has a kitchen, but you can't use it they don't have any cookware for you to use!! They don't have cup for you to use!!
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Too much to say didn't like it at all.
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Hate to give bad reviews, but this place is absolutely filthy... bed sheets were terribly dirty and had visible stains. Customer service was ok, but i only saw one person when i checked in... didn't see anyone after that, but don't get me wrong, dude was no help either. Don't stay here- its filthy and smells weird.
Business response:
Thank you for taking the time to evaluate your stay. Please accept our apologies for the cleanliness issues you encountered in your room and that you found our front desk staff less attentive. We have shared your feedback with the concerned team, and we're working with them in order to be more diligent with our efforts going forward. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Not worth the price We stayed here for two nights. The room had an unpleasant smell. The room was not what I expected at all.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Lights went out for most of the day! Dirty and awful
Business response:
Thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Extended stay disappointment Not what we are used to at previous Extended Stays Hotels . This was not a pleasant stay.
Business response:
Marie, thank you for taking the time to write a review. We appreciate your comments, and we apologize for not meeting your expectations this time. We encourage you to come back and give us a chance to provide you with the type of service we are normally known for providing. Sincerely, Hotel Management
Avoid at all costs Do not stay here. The room stank, no sound proofing despite being on the highway. Terrible service. Avoid
Business response:
Jacques, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
My room smelled,the bathroom door was broken and did not shut would not stay here again
Business response:
Eileen, thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,011 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.