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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we arrived after a long day the room we were given didn’t have working AC. The only other room available also did not have working AC. We had to get a refund and go to another hotel.
Business response:
Dear Chrystal, Thank you for your feedback. We sincerely apologize for the issues with the air conditioning in both rooms you were offered. This is not reflective of our usual standards, and we understand the frustration it caused. Your comments have been shared with our maintenance team to prevent future occurrences. We hope to have the chance to better serve you in the future.Sincerely,Hotel Management
Nothing in the room worked properly
Business response:
Dear Shayne, Thank you for your feedback. We apologize for the inconvenience you experienced with the functionality of items in your room. Ensuring everything is in proper working order is essential, and we are addressing these issues promptly. Your comments are valuable, and we appreciate your patience. We hope to welcome you back to ensure a more comfortable stay in the future.Sincerely,Hotel Management
Needs a remodel and cleaning The room smelled, the TV did not work and the room looked to have not been remodeled in decades. The only positive was the location, which was close to where we needed to be and quiet.
Business response:
Dear Sebastian, Thank you for your feedback. We apologize for the issues you encountered during your stay. We are addressing the maintenance concerns to ensure a more comfortable experience for our guests. We're pleased to hear that you found the location convenient and peaceful. Your satisfaction is important to us, and we hope to provide a better stay for you in the future.Sincerely,Hotel Management
Reserved a 2 queen bed room for 3 nights. Checked in, parked close to the room, walked in the room and it was a 1 bed room. Went back to the office and the attendant said all of their 2 bed rooms have been taken. So my friend and were forced to leave and find another place to stay late at night.
Business response:
Dear PATRICK, Thank you for sharing your experience with us. We apologize for the inconvenience and frustration caused by the room discrepancy. This is not the level of service we aim to provide. Your feedback has been shared with our team to ensure such issues are addressed promptly. We hope to have the opportunity to make it right for you in your future stay.Sincerely,Hotel Management
Sinks clogged room not so clean
Business response:
Dear Robert, Thank you for your feedback. We apologize for the inconvenience caused by the clogged sinks and cleanliness issues in your room. Your comments are important to us, and we are addressing these issues promptly to ensure a better experience for our guests. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
its took us 50 minutes to get the key, the front desk rap was no where to be found , then he give us a room that its stink from smoke , i came to compliane and agian he was no where to be found for another 20 minutes and fainely we got the room , my worse expirance
Business response:
Dear Avraham, Thank you for sharing your experience. We apologize for the delay in providing your key and the inconvenience with the room odor. Your feedback regarding our front desk service is concerning, and we are taking immediate action to address this issue. We appreciate your patience and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Poor customer service. The front desk is RUDE!!!
Business response:
Dear aaisha, We sincerely apologize for the negative experience you had with our staff. Providing excellent service is our top priority, and it is disappointing to read that we fell short. Your feedback will be shared with our team to ensure improvements are made. We hope you will give us another opportunity to serve you better in the future.Sincerely,Hotel Management
Will never stay there again, room was so nasty and not cleaned at all,
Business response:
Dear joseph, Thank you for sharing your feedback. We apologize for the unsatisfactory cleanliness of your room during your stay. This is not the standard we strive to uphold, and we take your comments seriously. We will address this matter with our housekeeping team to ensure that all rooms are thoroughly cleaned and maintained to our guests' expectations. We appreciate your input and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,324 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.