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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the facility is old and unclean
Business response:
Dear Guest, We sincerely apologize that your experience did not meet expectations. Maintaining a clean and well-kept environment is a priority, and we regret that we fell short during your stay. Your feedback is invaluable, and we will address these concerns to improve our facilities. We appreciate your time in sharing your experience and hope you consider visiting again for a better stay. Sincerely, Hotel Management
The room was very old. The walls were damaged, paint was faded and in poor repair. The bathroom shower /tub area was cracked and peeling. The worst part is the broom absolutely smelled heavily of smoke. I should’ve realized the red flags when I showed up and all the windows and fans were on in the location. Unfortunately, I arrived fairly late and staff indicated there were no other rooms available. Which I know was not true. Overall, this was my worst experience I’ve ever had at a hotel and will never go back to this or any... read more
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the discomfort you experienced. Your concerns regarding maintenance and cleanliness are taken seriously, and we regret that we did not meet your expectations. While availability can sometimes be limited, we understand your frustration and will use your feedback to improve. Our team is committed to providing a better experience for all guests, and we appreciate your honesty. We hope you might reconsider in the future and allow us the opportunity to provide ... read more
Not as advertised re the Expedia photos! Morning breakfast? No way. Black coffee, hot water and packets of instant oatmeal. Shrink wrapped "muffins." Loud heater.
Business response:
Dear Michelle, We sincerely apologize that your stay did not meet your expectations. We understand how frustrating it can be when amenities do not align with expectations, and we regret any disappointment caused. Your feedback regarding breakfast and room conditions has been noted, and we will work to enhance our offerings and ensure a more accurate representation of our services. Guest satisfaction is important to us, and we appreciate you bringing these concerns to our attention. We hope you will consider giving us another... read more
Warning! Buildings contain toxic lead
Business response:
Dear Terri,We take concerns about safety and well-being very seriously and appreciate you bringing this to our attention. Please know that guest safety is a top priority, and we adhere to all regulations and standards to ensure a secure environment. We encourage you to reach out directly so we can better understand and address your concerns. Thank you for your feedback.Sincerely,Hotel Management
The bed sheets were dirty and the thermostat did not work. We had to unplug the A/C in order to get it to stop. The toilet did not work properly as well. There were no trash cans either.
Business response:
Dear Efren,We sincerely apologize for the inconvenience you encountered during your stay. Your comfort and satisfaction are very important to us, and we regret that we did not meet your expectations. Please know that we take your concerns seriously and will address these issues with our team to ensure improvements. We appreciate your feedback and hope you will give us another chance to provide you with a much better experience in the future.Sincerely,Hotel Management
Bedbugs Bedbugs eating me alive ac smells like mildew shower has mildew yuck but im too tired to complain and I'm just here few more hours itching my ass off being eaten alive
Business response:
Dear Alejandra,We sincerely apologize for the discomfort you experienced during your stay. We understand how distressing it must have been, and we deeply regret the issues with cleanliness and the AC. Our aim is to provide a clean and comfortable environment and apologize this is not what you experience. Please be assured that we will conduct a thorough investigation into these matters and take immediate action to resolve them. Your feedback is important to us, and we are committed to providing a safe and comfortable environ... read more
I would not recommend staying here. It is advertised as an extended stay- the only thing it has is a dingy kind of kitchen. No plates, silverware, pots etc. Nothing to "extend" your stay. The room had a horrible stuffy smell. Linens are worn out, and the entire place is very dated.
Business response:
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. We regret that the room and amenities did not meet your expectations. Cleanliness and comfort are our top priorities, and we will address the concerns you have raised about the kitchen items, odor, and linens. Your feedback is valuable to us as we continue to improve our services. We hope to have the opportunity to provide you with a more satisfying experience in the future.Sincerely,Hotel Management
Cheap for a reason No hot water the whole stay. Informed front desk who said they'd have maintenance fix it, they did not. Can't recommend.
Business response:
Dear Guest,Thank you for sharing your feedback. We are truly sorry to hear about the hot water issue during your stay. This is certainly not the experience we aim to provide, and we apologize for the inconvenience caused. Our team is addressing this matter with the utmost priority to prevent future occurrences. We appreciate you bringing this to our attention, and we hope to have the chance to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.