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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dissatisfied I am one that doesn’t write reviews,but this was one of the worst hotel rooms I ever have been in. Start with the front door being bent so you had to slam it closed and pull hard to open it. When you set on the end of the bed to put your shoes on the whole bed flipped up in the air. The sink in the bathroom was a Home Depot 2’x2’ cabinet. Just enough room to set your toothbrush on. The kitchen area looks like it hasn’t been updated since the 70’s. So let’s get to the good part. So I shared a room with two b... read more
Business response:
Dear Guest, Thank you for sharing your feedback with us. We apologize for the disappointing experience you had during your stay. It's clear that we fell short of meeting your expectations, and for that, we are truly sorry. We appreciate you bringing these issues to our attention so that we can address them promptly and improve our services. Your comments will be shared with our team to ensure situations like these are avoided in the future. We hope to have the opportunity to welcome you back and provide a much-improved exper... read more
One of the worst Extended Stay I ever been. The
Business response:
Dear Tommy, Thank you for your feedback. We apologize for falling short of your expectations during your stay. Guest satisfaction is our priority, and we regret any inconvenience you experienced. We are reviewing your comments to improve our services and ensure a better experience for your future visit.Sincerely,Hotel Management
Meh... Shower leaked all night, was very noisy. Was woken up 2 hours before checkout and questioned about when I checked in due to some mistake on their end. Was asked to bring my ID and any reservation info i had to the lobby for them to verify that i was allowed access. Felt like i was treated like a criminal for their mistake. Then after checking out, caught a shady character looking in my car and quickly walked other direction when he saw me coming. Just a bad experiance altogether
Business response:
Dear Shawn, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. The issues with the shower and early morning disturbance are unacceptable, and we understand how frustrating this must have been for you. Your safety and comfort are our top priorities, and we regret that we fell short of providing them. We will address these matters thoroughly to prevent future occurrences. Thank you for bringing this to our attention, and we hope to have the oppor... read more
The rooms are completely outdated, paint is coming off, smells like 20 years of smoking in there. Shampoo only available on demand and so on. Will not recommend or be going back.
Business response:
Dear Karen, Thank you for your feedback. We apologize for the condition of your room and any inconvenience caused. Your comments regarding the outdated appearance and smell are taken seriously, and we are addressing these issues. We also regret the inconvenience regarding shampoo availability. We appreciate your input and hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,324 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.