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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff are not experienced. check in process was big mass. They even run out shampoo. The room didn’t have extra sheets for sofa bed
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We truly appreciate your comments and regret that your stay did not meet expectations. Please accept our sincere apologies for the inconvenience you encountered. We understand how important a smooth and well-prepared experience is, and your concerns have been shared with the appropriate teams. We hope to welcome you back for a more comfortable and seamless visit in the future. Sincerely, Hotel Management
Upon check in the room card key was inoperable, took several hours for the issue to be resolved. Although breakfast is included, I was advised by the front desk clerk, the following morning, that 'there was no food'. I was not offered anything to compensate me for the above circumstances. Very disappointed with the whole experience. I will not stay at this property again and I will caution friends and family, of the above.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We understand how delays and unmet expectations can be especially frustrating when simply looking for a smooth, comfortable stay. We are sorry for the inconvenience you encountered and for the impression it left. While there are times when certain services may be limited, we recognize how important communication and timely assistance are. Your feedback is valued and will help us better understand where we can do more. We hope you reconsider in the future and... read more
The floors were dirty and didnt seem they wiped more than weeks.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We appreciate your feedback and are sorry to learn that the cleanliness of your accommodations did not meet expectations. Maintaining a welcoming and well-kept environment is important to us, and your comments have been shared with our housekeeping team for review and improvement. We hope you’ll consider returning so we can provide you with a better stay. Sincerely, Hotel Management
First of all the propery advertises Includes Breakfast and they did not have any thing to eat. Only coffee on Sunday morning and I had to drive out of the property for few miles to find breakfast on a sunday morning also the rooms are outdated and no shampoo and smell smoke cigarette. I will never stay in here.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad you chose to stay with us, though we regret that your experience did not meet your expectations. We sincerely apologize for the breakfast and room conditions you encountered. Please be assured that we are addressing your concerns and continuously working to improve our amenities. We would appreciate the opportunity to welcome you back for a more comfortable and satisfactory stay in the future. Sincerely, Hotel Management
The service was horrible. Room had 0 Toiletries. Requested from the front desk and they said go buy it from the nearest Target. I requested to speak to the manager and was told she is not in and no ome is covering for her as well.
Business response:
Dear Hashmat, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet expectations. It is our priority to ensure that all guests have a comfortable experience, and we apologize for the lack of toiletries and the service you received. Your concerns have been noted, and we are working to address your issues. We would welcome the opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.