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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very loud traffic all night, old school decor & furniture from the 80's. Curtains didn't close all the way. Heater was very loud. Would not stay here again.
Business response:
Dear Linda, Thank you for sharing your experience. We sincerely apologize for the disturbances caused by the noise, as well as the issues with the decor, curtains, and heater. We understand how these factors impacted your comfort and regret that we fell short of your expectations. Please know that your concerns are important to us, and we will be working to address these issues to improve future stays. We hope you will consider giving us another chance in the future.Sincerely,Hotel Management
Bed hurt my back and neck card stopped working
Business response:
Dear Miguel,Thank you for sharing your feedback. We sincerely apologize for the discomfort you experienced with the bed and the issue with your card. We understand how important a good night's rest is, and we regret that we did not meet your expectations. Your concerns will be shared with the team to ensure we address these issues moving forward. We truly hope you will consider staying with us again for a more comfortable experience.Sincerely,Hotel Management
The first room was just dirty, walls stained, chairs with food stains and crumbs, toilet seat broken thick 2 inch layer of dust all around carpet phone not working smoking detector missing and I could go on…. I asked to get moved to a different room the second room had blood in toilet seat and urine droppings, dining chairs were dirty bed frames dirty with gunk, phone once again not working plus more
Business response:
Dear Maribel,Thank you for bringing these issues to our attention. We sincerely apologize for the condition of the rooms you encountered during your stay. This is far below the standard we strive to maintain, and we understand how distressing this must have been. Please know that your feedback is being addressed with our team to ensure immediate improvements in cleanliness and maintenance. We deeply regret the inconvenience caused and hope you will consider giving us another opportunity to provide a more comfortable and posi... read more
I asked for a non-smoking room, and the rep told me it was non-smoking. It clearly had someone smoking in it.
Business response:
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. Providing a clean and comfortable environment is our priority, and it’s disappointing to hear that your room did not meet your expectations. We will investigate this matter and address it with our team to prevent future occurrences. Thank you for bringing this to our attention, and we hope to provide a better experience in the future.Sincerely,Hotel Management
Cheap and small room. Worst hotel/motel experience I’ve had. Smokers, upstairs noise, paper thin walls, mostly it was the other hotel guests made it feel like a total nightmare. Never again
Business response:
Dear Guest, Thank you for your feedback regarding the concerns you had during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful and comfortable environment for our guests and sincerely apologize for falling short in this regard. We take these concerns seriously and will look into the issues to address them effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay ... read more
Please save your money This room/facility was so bad that we checked out early and stayed elsewhere. It’s worse than a motel. It’s a shame because I love extended stays but this one was terrible. Very old building. Our door knob was broken, wooden floors were missing pieces, carpet was extremely dirty, couch had cigarette burn, bathtub had 2 huge areas of chipped coating and the room smelled sour. This is not a safe place for a family with a baby.
Business response:
Dear Joanna,Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We understand your frustration regarding the various issues you described. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chanc... read more
The room offered was not cleaned nor prepared for guests upon arrival. Sofa bed mattress is very old and had no linens. The family got sick with nausea and threw up… We had to clean up the room and bathroom
Business response:
Dear Tristan, Thank you for sharing your experience. We sincerely apologize for the condition of your room upon arrival, as well as for the discomfort and illness you and your family experienced. This is certainly not the standard we aim to provide, and we are investigating the issues you mentioned with our team. Please know your feedback is invaluable in helping us improve. We hope you will give us another chance to provide a more pleasant and comfortable stay in the future.Sincerely,Hotel Management
Trash, bugs and strangers at night Trash under the stairs, sketchy activities in the parking lot at night, insects in my room, no amenities- you have to request a hair dryer or coffee pot from the front desk which I didnt know on the first night of my business trip so I didnt have time to dry my hair. I will never stay at this hotel brand ever again.
Business response:
Dear Jessica, Thank you for taking the time to share your experience. We are truly sorry for the issues you encountered, including concerns with cleanliness, room amenities, and security. Your feedback is valuable, and we will address these areas with our team to ensure improvements are made. We apologize for any inconvenience caused during your stay and hope to regain your trust in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.