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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Absolutely disgusting Absolutely DISGUSTING. The smell of the room was so strong that we had to leave. The room reeked of cigarette and the pillows STANK of mildew. I travel alot and this was by far the most horrible room I’ve ever encountered. I went to the front desk and they gave me febreze. Do yourself a favor and sleep in your car instead. Gross room and grounds were in terrible condition too. I will say that the front desk gentleman was very nice.
Business response:
Dear Adriana, Thank you for sharing your experience, and we apologize for the unacceptable conditions you encountered. We take cleanliness and guest comfort seriously, and we're deeply sorry for falling short of your expectations. We are addressing these issues immediately to ensure they are not repeated. Your feedback is invaluable, and we hope to have the opportunity to restore your trust in our hotel in the future.Sincerely,Hotel Management
I had booked this room well in advance and the day of check in I was called by the front desk of the hotel telling me that room was sold because of a soccer tournament. I booked this room because my son was part of the tournament. We had to drive all the way home, and have to drive back to San Diego in the morning. Very big inconvenience
Business response:
Dear Chris, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the situation with your reservation. Your feedback is essential, and we are addressing this issue with our team to prevent such occurrences in the future. We understand the frustration this caused and regret any disruption to your plans. We appreciate your patience and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Saw small roaches around the bathroom and kitchen area. The carpet was dirty and full of stains. The bed sheets had stains.
Business response:
Dear Vrej, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences durin... read more
Bare bones no kitchen supplies The room, advertised with a full kitchen, had no kitchen items. Every cupboard and drawer was empty. No cups, no spoons, nothing. Finally in the morning I found a little post card- sized page saying I had to request the kitchen items to be delivered.
Business response:
Dear Melissa, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you bac... read more
Did not honor the reservation and required me to find another hotel at 11pm
Business response:
Dear Charles, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by the oversight in honoring your reservation. This is not indicative of our usual standards, and we understand the frustration this situation may have caused. We will investigate what went wrong and take immediate steps to prevent a recurrence. Your feedback is invaluable, and we hope to have the opportunity to make it right in the future.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,324 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.