Extended Stay America - San Diego - Sorrento Mesa

Business response:

Dear Guiseppe, We sincerely apologize for the disappointing experience you had during your stay. We understand how frustrating it must have been, and we truly regret that we did not meet your expectations. Our team is committed to improving, and your feedback is important to us as we work to enhance our services. We would appreciate the opportunity to welcome you back in the future and provide a much better experience. Thank you for sharing your thoughts.Sincerely,Management Team 

Business response:

Dear Cristine, Thank you for sharing your feedback. We apologize for the issues you encountered with the cleanliness, odor, and Wi-Fi during your stay. We strive to maintain high standards and clearly fell short in this instance. Your comments regarding the staffing and the condition of the lobby have been noted and will be addressed to ensure better experiences for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Management 

Business response:

Dear Rosa, Thank you for sharing your experience. We apologize for the issues you encountered with the carpet during your stay. Cleanliness is a top priority, and we deeply regret that we fell short in this area. Please know we are addressing this concern with our housekeeping team to ensure the room is thoroughly cleaned and maintained for future guests. We hope you will consider giving us another chance to provide a more comfortable stay.Sincerely,Hotel Management 

Business response:

Dear Joseph, Thank you for reviewing our hotel. We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management 

Business response:

Dear Sanjay, We appreciate your feedback and want to offer our sincere apologies for the substandard cleanliness and condition of your room, as well as the discomfort you experienced during your stay. This falls well below the high standard of service we aim to provide. Rest assured, we will address these issues with our housekeeping and maintenance team, as we have taken note of your feedback for immediate improvement. Also, we will instruct them to ensure that the rooms are double-checked before delivering them to the gues... read more