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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Phones don’t work. The front desk associate was very well spoken and friendly and informative. It took him a bit to get to the front desk to attend be but once he was there he was very nice. The room phone did not work. Which inconvenienced me as I was unable to request more towels or get help. I tried looking for staff to request extra towels but couldn’t locate anyone.
The staff was very friendly and helpful. However, the room has carpet stains all over, and the white blanket on the bed has a big brown stain. In the evening, while walking the dog around the property, we encountered a person sitting and rolling on the ground in the parking lot and he looks like something is not right with him. There were individuals who appeared sketchy around the property. According to others, this is normal, and the police are unable to intervene.
Business response:
Dear Nikki, We sincerely apologize for the inconvenience you experienced during your stay. While we're pleased to read that you found our staff friendly and helpful, we regret that the condition of the room and the presence of individuals around the property negatively impacted your experience. Please rest assured that we take your feedback seriously and will address the issues you've raised with our team to ensure improvements are made. Your comfort and safety are our top priorities, and we appreciate you bringing these con... read more
many things wrong in the room The staff at the front desk were always trying to be helpful but there was only so much they could do. My bathroom tub was peeling off paint at the bottom where you stood, a lamp was broken off the wall and the ac did not work. I had to wear flip flops in the shower and buy a fan because there were not and other rooms to move to. The house keeping staff were very nice. but the room was not clean, the bath tub soap container was coated with soap from another tenant.
Business response:
Dear Guest, Thank you for choosing our hotel. We appreciate your feedback and regret the issues you encountered during your visit. While we are pleased that the front desk staff were helpful, your comments regarding maintenance and cleanliness are essential to us. We will share your insights with our teams to ensure improvements. Thank you for bringing this to our attention, and we hope you will consider giving us another chance to provide a more enjoyable stay in the future.Sincerely,Hotel Management
No late check in! They do not accommodate late check in! Was stuck in traffic...called 2 times to request a late check in but no one ever picks up! Showed up to be told we could not get our room...in the middle of a audit? Had to cancel and grab a last min room nearby. Will not be staying at any Extended Stays again.
Business response:
Dear Guest, Thank you for selecting us. We regret we could not accommodate you and did not meet your expectations, and we hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations and shall discuss your comments with the concerned individuals for further improvement. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management
No hot water or management onsite Had to go else where to reserve another room
Business response:
Dear Ruby, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,324 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.