This profile has been claimed by the business owner or representative.
Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
only good thing that it is in sorrento valley, period.
Business response:
Dear Terri S, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
Nail clippings on the floor along with Doritos and napkins. Hairs in the bed.
Business response:
Dear Stephanie, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely, Hotel Management
Housekeeping did not come for the entire 3 nights. The room has a strong lingering odor of burnt food of some sort. The toilet was plugged and the sinks did not drain well. The tub filled with water ana did not drain for hours.
Business response:
Dear Jesse, We sincerely apologize for the inconvenience you encountered during your recent stay. Your feedback is valuable, and we deeply regret that our housekeeping services fell short of expectations. We are actively addressing the odor and plumbing issues you mentioned to ensure a more comfortable experience for our guests in the future. Your satisfaction is our utmost priority, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Hotel Management
2cd time in a row we booked 2 beds and they give us a room with one bed, this time there were even people in the room they gave us.
Business response:
Dear Karl, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we need to have the room available. We understand your frustration. We regret disappointing you and have discussed this with our front desk team for correction. Every member is committed to ensuring our guests have an excellent stay. Please return, and we hope always to serve you for all the fantastic trips! Sincerely,Hotel Management
no kitchen accessories. no shampoo, no shower gel. disgusting breakfast ...
Business response:
Dear POURANG, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired and apologize for not meeting your expectations with our grab-and-go breakfast options. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Rest assured that we take your concerns seriously and promptly address them with the relevant team m... read more
Dirty sheets, no shampoo, no hot water for shower and beds smell dirty.
Business response:
Dear David, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Not very accomadating Was not provided with adequate bedding for the sofa bed. I was with my daughter and the front desk said that they would give me a call when a sheet was available after I went down to request sheets 2 times. I was never given a call. There was no coffee when I woke up and went into the lobby at 630 then again at 730 and again at 8 AM. I would like a partial refund please
Business response:
Dear Veronica, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have also noted your feedback regarding the coffee. We are reviewing these concerns with our associates to ensure we promptly and appropriately respond to every guest request. If you have any further queries, please don't hesitate to reach out to us at the hotel. Thank you for taking the time to leave this review; we wish you all the best.Sincere... read more
Friendly staff and clean but the rooms smell terrible and are dated.
Business response:
Dear Patrick, We appreciate you taking the time to share your review with us. Your feedback is valuable in helping us improve our services. It is gratifying to hear that our staff was accommodating and the property was well-maintained. However, we regret that the rooms did not meet your expectations. We assure you that we are taking steps to address these issues and enhance the guest experience. We hope to welcome you back and exceed your expectations in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,324 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.