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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk clerk Christian had the personality of a wet mop. No help at all. The room stunk of mildew. No pots or pans or dishes you had to request them. Ridiculous since the pointnif getting a room like that was to be able to cook. Called for the items never received them. Then the daynof check out at 9:30 housekeeping is banging on my door. Not cool will never recommend this property
Business response:
Dear Theresa, Thank you for sharing your concerns. We deeply regret that your experience fell short of expectations, especially regarding service and the availability of kitchen items. Your feedback is important to us, and we will address these issues with our team to ensure better service in the future. We apologize for the disruption from housekeeping and appreciate your input, which helps us improve guest experiences.Sincerely,Hotel Management
The AC did not work. I asked to be moved. Front desk said there were no rooms available. He suggested opening a window that was sealed then said sleep with door open. After 2 hours I packed and went to Holiday Inn down the street.
Business response:
Dear Anna, We sincerely apologize for the inconvenience you experienced with the AC in your room and for the unsatisfactory response you received from our staff. This is not the standard of service we strive for, and your concerns are addressed with our team to ensure that such issues are handled more appropriately in the future. We understand the frustration this caused and are genuinely sorry that we could not provide a solution during your stay. Thank you for bringing this to our attention, and we hope to restore your tru... read more
Room #103 terrible mold smell dirty carpet bathroom light made terrible noise Mattress NOT CONFORTABLE
Business response:
Dear Maria, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the mold smell, dirty carpet, noisy bathroom light, and uncomfortable mattress. Your comments are crucial for us to address these concerns promptly. We are committed to improving our facilities and ensuring a pleasant experience for all our guests. We appreciate your insights and hope to have the opportunity to provide you with a much better stay in the future. Sincerely,Hotel Management
The cleaning staff rather rudely opened my room door and saw me naked!
Business response:
Dear XUN, Thank you for bringing this to our attention. We sincerely apologize for the distressing experience you had with our cleaning staff. This is unacceptable and not in line with our standards of privacy and respect. We are addressing this issue with our team to ensure such incidents do not happen again. We regret that your stay was impacted and hope to have the opportunity to provide a more comfortable experience in the future. Sincerely,Hotel Management
We stayed on August 23rd in a king suite with separate room and pull out couch. The bed was filled with red and clear baby ticks. The pillows were filled with adult sized ticks. Our child was surrounded by all the pillows with the ticks. The front desk agent, Eugene, was nonchalant about the whole situation and once I went to the front desk, he came from the back room without any shoes on. He moved across and around the hall which we were on, and our child was asleep at the time which happened to be about 10pm. We had to mov... read more
Business response:
Dear Joan, Thank you for your review. We deeply apologize for the distressing experience you had with the bed and pillows, as well as the service provided by Eugene. This situation is unacceptable and does not reflect the standards we strive to uphold. We are addressing this issue with our team to ensure it is resolved promptly and to prevent future occurrences. We regret the inconvenience caused and hope to have the opportunity to offer you a better experience on your next visit. Sincerely,Hotel Management
Filthy filthy filthy Had to change rooms due to a broken toilet and unclean bathroom. New room was just as dirty but the bathroom worked. It was so dirty I couldn’t bring myself to use the shower.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the cleanliness and condition of your room and the discomfort you faced. This is far from the standard we strive to maintain, and we are deeply concerned about the issues you described. We will review your concerns with our housekeeping team to ensure such issues are addressed. We hope to make improvements on your return trip and deliver better memories.Sincerely,Hotel Management
Upon checking in, room given smelled and restroom was dirty. Moved to another room, which resulted with roaches! Housekeeping is not consistent. very dirty!!!!!
Business response:
Dear Laura, Thank you for your feedback. We deeply apologize for the issues you encountered with room cleanliness and the presence of roaches. This is not the level of service we strive to provide. We are addressing these concerns with our housekeeping team to ensure that all rooms are thoroughly cleaned and maintained. Your comfort is important to us, and we are committed to making improvements. We look forward to welcoming you back and hope your next stay is much more comfortable.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.