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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Stay Ever Room 109 is disgusting! Carpets are filthy, never took my socks off, one burner of the cook top missing, round burn mark in the Carpet by the door... Thermostat on the wall didn't work... Other than that
Business response:
Dear Janine, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
Worse experience to begin with. Staff assigned me to an occupied room. Keys not working properly. I went from room to check in counter 4 times due key not working and wrong assigned room. Hope management make some improvements to be more organized and trained staff properly. Will never come back to this hotel. Period
Business response:
Dear Erwin, We're very sorry to read about the difficulties you experienced during your stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is important to us, and we will address these concerns with our staff to ensure they are appropriately trained and make the necessary improvements to prevent such problems from occurring in ... read more
The room smell like fish. The shower curtain rod was falling off the wall bathroom was dirty.
Business response:
Dear Martin, Thank you for your review of our hotel. We promise to provide guests with fresh, clean, and well-maintained accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Room smelled like mildew
Business response:
Dear Kristin, Thank you for your valuable feedback on your stay at our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. Your feedback will aid us in making necessary improvements. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Falling & leaking Good area , have stayed here before . This time wasn’t as pleasant. Towel rack was coming off the wall & the shower head was leaking and shooting water into the rest of the bathroom. (Refer to the pictures)
Business response:
Dear Aaron, Thank you for re-choosing us and sharing your experience of your recent visit to our hotel. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting your expectations this time. Our dedicated housekeeping team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the bes... read more
Room is dirty, has hole in wall, tub needs sealer, room needs to be renovated, can of Coke is $5, sheets look like they were slept in. I paid $258, one couple paid $238, another couple$110. Website rate listed as $189-$205; breakfast is not a breakfast as advertised—it’s a grab and go. I’ll never stay at an Extended Stay again. If I could have gotten my money back, I wouldn’t have slept here.
Business response:
Dear Barbara, Thank you for your feedback. We are sorry for the inconvenience caused in your room on arrival. We have strict quality control standards to prevent a situation like yours, but the room conditions you described are unacceptable and not representative of our quality standards. We will address this, and our housekeeping team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the guest. Please feel free to reach out to us directly for further assistance and clar... read more
Beds are so noisy
Business response:
Dear Miguel, Thank you for choosing us. Please accept our apologies for the disappointment of the bedding issues that you encountered. We will share your remarks with our management team for further action on improving our accommodation. We understand the importance of having a good night's rest. Also, we will instruct them to double-check the rooms before delivering them to the guest. Our aim is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Please give us another chance to p... read more
Was very dated and plumbing was broken. Wall in the bathroom leaked whenever shower was turned on. Person at the reception tried his best to help Tried to change the room but the new rooms AC didn’t work.
Business response:
Dear Michael, Thank you for being our guest. We sincerely apologize for the issues that impacted your stay. Your feedback is greatly appreciated as it helps us identify areas for improvement. We hope to serve you better in the future and provide you with a more enjoyable stay that reflects the high standards we aim to uphold. Thank you for choosing us, and we look forward to the chance to show you the visit you deserve.Sincerely,Hotel Management
No Ada No room Ada room available. The reservation was not kept. No accommodations available and no alternative given.
Business response:
Dear Bruce, We apologize for the inconvenience you encountered upon arrival and for any miscommunication regarding your room reservation. It is disappointing that you felt your room did not fit more of your specifications and needs on this particular visit. We can assure you our rooms meet all the standards expected of us. However, we always welcome feedback that may help make future guests' stay more comfortable. Please consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,324 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.