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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathroom shower was covered in long hair on shower on wall and also on counter tops
Business response:
Dear sylvia, Thank you for your feedback. We apologize for the cleanliness issues you encountered in the bathroom, including the hair on the shower walls and countertops. This is not the standard we strive for, and we will address this with our housekeeping team to ensure it is thoroughly cleaned. Your comments are important to us, and we appreciate you bringing this to our attention. We hope to provide you with a more spotless and comfortable stay in the future.Sincerely,Hotel Management
We got there a little late so we were tired when we walked into our room it immediately smelt horrible, the air conditioner didn’t work. Went down to the office. The staff was really fantastic. They switched our room immediately. Second room we went into, air conditioner worked fine, room did not smell. The door handle was jiggly almost felt like it was gonna come off, The carpets almost felt sticky, the handle in the shower came off, there was mold on the ceiling, there was a cricket in our room that wouldn’t shut up, a spi... read more
Business response:
Dear Cheryl, Thank you for taking the time to share your experience. We’re pleased our staff could assist you promptly, but we’re sorry to hear about the issues you encountered in both rooms. Your feedback on the air conditioning, cleanliness, and maintenance is invaluable. We will address these concerns with our team to ensure improvements are made. We appreciate your patience and understanding and hope to offer you a more comfortable stay in the future.Sincerely,Hotel Management
There was trash in the room , the room smelt so bad and I kept itching the whole night.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the cleanliness issues, unpleasant odor, and discomfort you experienced during your stay. This is not reflective of our standards, and we are taking immediate steps to address these concerns with our housekeeping team to ensure a better experience for our guests. Your comments are valuable as we work to improve our services. Thank you for bringing these matters to our attention, and we hope to better serve you in the future.Sincerely,Hotel Management
It was the cheapest studio in the area
Business response:
Dear Antonia, Thank you for your feedback. We’re glad to hear that our studio was affordable for your stay. We strive to offer competitive pricing while providing essential amenities. Your feedback helps us improve, and we hope to have the opportunity to serve you better in the future. Sincerely,Hotel Management
A lot of people that loitered in the parking lot, one night a stranger banged on my door and then proceeded to bang on every door down the hall. It was terrifying! Security just wasn't a priority. Also, I had stayed there for 16 days and housekeeping came on my last night! when they finally came, they took my full bag of my soda cans I had been collecting to be able to recycle! I didn't want them to be taken! I was so frustrated!! Also, a lot of people smoked in the parking lot right outside my door and it made the entire ar... read more
Business response:
Dear Tabitha, Thank you for sharing your experience with us. We are deeply sorry to hear about the safety concerns, the delay in housekeeping, and the issue with your belongings. Your feedback is crucial, and we are taking immediate steps to address these security and cleanliness issues to ensure a safer and more comfortable environment for all guests. We appreciate your input and regret that your stay did not meet our usual standards. We hope to better serve you in the future. Sincerely,Hotel Management
Customer Service Equitte There was a lack of professionalism, courtesy, decorum, respect... There was a nonchalant attitude toward any inquiries or concerns brought.. There was also information that should have been disclosed up front.. I,.e. housekeeping. There is definitely work to be done with providing outstanding customer service and overall better experience,. Active listening, Communication, manners.
Business response:
Dear Shawn, Thank you for your feedback. We sincerely apologize for the lack of professionalism and courtesy you experienced during your stay. Your concerns about communication and customer service are taken very seriously, and we are addressing these issues with our team to improve our service standards. We appreciate your detailed comments as they are essential for our improvement. We hope you will consider giving us another opportunity to provide you with a better experience in the future. Sincerely,Hotel Management
Find another place to stay This is a very dirty property, the office was dirty the rooms were smelly and the bathroom of the room we were given had water damage above the shower. Overall, not a good place to stay. We left after the 1st night. The smell of the room was intolerable.
Business response:
Dear Ronald, Thank you for your feedback. We are deeply sorry to hear about the cleanliness and maintenance issues you encountered. This is not the standard we aim to uphold, and we are taking immediate steps to address these concerns with our team. Your comments are crucial for our improvement, and we apologize for the discomfort you experienced. We hope you might consider giving us another chance to provide a better and more comfortable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.